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“Great Stay!!!!”

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Chelsea Hotel, Toronto
Ranked #59 of 137 Hotels in Toronto
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Stay!!!!”
Reviewed September 23, 2013

My husband and i enjoyed our stay sept 19-22/13. We stayed in a nice & clean deluxe room with a comfortable king size bed. Great location!!! Very friendly & helpful staff. We can not say enough about them!! We would not hesitate to stay here again if we visit Toronto again!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dmt47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, September 24, 2013
Dear Dmt47,

Thank you for your note. We are so pleased that your recent stay was most enjoyable. You can rest easy knowing our staff will provide you with the friendly and courteous service you came to know during your stay. We look forward to your next stay and to welcome you back to The Eaton Chelsea Toronto.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,151)
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Port Perry, Canada
Level 4 Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 23, 2013

I have stayed in hotels that are much nicer for a lot less. Room was small, outdated and the washroom was very small. And I absolutely hate it when the bathtub looks like it hasnt been cleaned for weeks. There was mould in the corner on the floor.

Didnt care for the long line up in the lobby either or that you had to pay for parking.

I expected much nicer for the price that is for sure.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, September 24, 2013
Dear Brenda T,

Thank you for taking the time to provide some feedback from your recent stay. I apologize that the size and location of the hotel was not beneficial to your needs. I also apologize for the level of cleanliness in the washroom and assure you this is not the level of service we are aiming to provide our guests with. Your comments will be shared with our management team for review. I hope we may have the opportunity to welcome you back again.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Level 5 Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 22, 2013

THIS REVIEW IS PART OF A TOUR ACROSS CANADA, SO MOSTLY ONLY ONE NIGHT OR TWO NIGHT STOP OVERS.

I had read reports of this hotel, that it was dated and too big... the reports were correct, however, the hotel is good, great location, and the bedroom itself is very big and comfy. The only problem appears to be the bathrooms, which are very dated, and in need of new tiling, and up dating.

The hotel lobby, is huge, and like a busy train station !!

But for one night it was ok. Drink prices in the bar were expensive compaired to other hotels.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhilGerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, September 24, 2013
Dear PhilGerrie,

Thank you for your review. We are very pleased that your short stay was an enjoyable stop over on your tour. Our location and amenities are great for those touring the city and in a time crunch. We hope that you will return in the future and look forward to welcoming you back.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newfoundland
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 21, 2013

We had always stayed at the Delta Chelsea when in Toronto but will NOT stay here again.

Reception area has a whole new look but personally I think removing the beautiful big leather chairs and beautiful big tables from this area took away the charm and the character.

I would be concerned about privacy here. Someone else's receipt containing his private information was slipped under our door. We did not get a receipt so I wonder who got ours ? When I brought this to the attention of reception staff, the attitude was very much one of indifference.

Bed was comfortable and pillows not too bad...but...

Duvet was lumpy and uncomfortable because all the filling has gone into outside edges and into random pockets. There was not enough filling in the middle area to keep you warm. Because of this ,I removed it before going to bed. When I saw the bottom sheet, I was horrified because it looked like the bed had been slept it. ( see photo ).

I called reception who sent housekeeping staff and they changed bottom sheets but tried to convince me the bed had not been slept in.

After they left, I started to put the top sheet back on only to discover a large coffee/tea stain on it.
( see photo ). I took this down to reception and we were offered 2 days of free breakfasts. I felt we should have been given an upgraded room. When I went back to the room, I discovered a stain on the duvet as well. ( see photo )

The bathroom was much in need of some maintenance. ( see photos )

There are no coffee makers ! There is a kettle and one teabag and one sachet of INSTANT coffee. YUK !!! Instant coffee in these days of coffee drinkers. I don't even know anybody who would drink instant coffee.

The headboard had a coating of dust on it thick enough to write your name in. ( see photo )

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anamay44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wimborne Minster, United Kingdom
Level 5 Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 21, 2013

great location,lobby area is excellent,all staff were really good,the room seemed to be overdue for a refit,wallpaper peeling and bathroom not great also the hotel is non smoking so was strange to find smell of cigarette smoke in room and piles of butts to be seen on roof areas below windows.shame as first impressions on arrival are very good rooms let the hotel down,there are many better in the city

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sdc_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corner Brook, Canada
Level 5 Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 21, 2013

This Hotel has changed owners. Tried to go up market but sadly the quality went into free fall.

Check in Staff in need of training. Room given appeared to be ready, later found that the beds had the appearance of already having been slept in prior to our taking the room. Further to this we found what looked like fresh coffee stains on one sheet and the comforter which was lumpy and should have been discarded long ago.
Generally the staff showed little interest in guest comfort.
No coffee making equipment in the room, just a kettle and one sachet of instant coffee and one teabag for two people. Were we expected to share?
Breakfast for 2 was $47 plus tip for buffet.

A bill was posted under the door our room. This bill was for another guest on a different floor and room number, Guest FULL details clearly stated.
We took this bill to reception desk. The receptionist there took the bill, showing great disinterest like it was something they always did. When the receptionist was told. "We hope our bill will not be given to some other guest!" She merely smirked. Giving the impression she cared even less.
As for free wireless internet. All I was able to get was a security risk warning, see 'photo'.

Room Tip: upper floors are quieter.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter_king_brat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Elgin, Canada
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 21, 2013

Thank you to Ron Pellerine and his wonderful staff for our stay during the TIFF. Location is perfect for downtown core, close to public transit and walking about exploring the City.

Staff were very professional and caring, always a smile and great attitude! Our room was very clean and comfortable, we enjoyed dining at the Hotel and also caught a super Blues band at the Monarch Pub.

We had a wonderful stay and we'll be back.

Thank you,

Ann & Anthony Hume

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnmariePortElgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chelsea Hotel, Toronto

Property: Chelsea Hotel, Toronto
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 137 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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