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“Great hotel downtown”

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Chelsea Hotel, Toronto
Ranked #60 of 136 Hotels in Toronto
Ottawa, Canada
Level 6 Contributor
145 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great hotel downtown”
Reviewed July 21, 2013

Eaton Hotel had very recently (15 days) taken over from the long established Delta Chelsea. A Chinese hotel chain. The hotel staff were plentiful, courteous and helpful. The rooms are okay and the bedding was very comfortable. A little dark in the rooms and perhaps an improved lighting. The units have balconies which is good but also reduces the intake of natural light. The dining room is very large, clean but expensive. It also has a lounge which is nice and a pub (although we didn't have the opportunity to try it). Parking available but Toronto rates. Two pool areas which include the roof top for adults only (a very big bonus) that includes a decent fitness centre and small outside roof sun deck. Overall, we would return and recommend it to friends.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Marcel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, July 29, 2013
Dear Marcel P,

Thank you for providing us with some feedback from your visit. I am pleased that overall you found the hotel very well suited for your needs. It is great to know that all the staff you encountered provided friendly caring service which added to your overall experience. We are continually making improvements to the hotel as we complete the transition to the new hotel brand so stay tuned for some exciting changes. I look forward to the opportunity to welcome you back.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney, Australia
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 21, 2013

I stayed here with my fiancé in May. The hotel was OK, I would say average to below average. We found checking in OK, the bar downstairs had expensive drinks, checking out was a bit annoying as they wanted to charge us some tourism tax which wasn't stated in our original booking. We booked through expedia and usually that includes all of the taxes etc.
The rooms were pretty average, it felt kind of like a motel more than anything. Everything had a dated feel to it, I wonder when this hotel was last updated/renovated? It was quite noisy with some people on our floor (although I appreciate this was out of the hotel's control)
Location was good, and we got the shuttle bus straight from the airport to the Delta Chelsea, so from a transport point of view it was convenient.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Katmar83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, July 29, 2013
Dear Katmar83,

Thank you for taking the time to provide us with some feedback from your recent stay. We have since started the renovations to our property and there are some areas that need some attention. We have completed our lobby renovations and re-opened the market garden and new T|Bar lounge. I hope that you will return to view and experience these changes.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
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Lake City, MI
Level 6 Contributor
104 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 19, 2013

We stayed here July 2-6, 2013. Rooms were quiet with temperature controls in the room. Very efficient check-in crew. Housekeeping crew very nice & friendly. We were on the 24th floor. Elevators were quick and there are plenty to keep traffic flowing. Bar downstairs had great music every night. Food options there were ok. New breakfast/cafeteria just opened while we were there. OVERPRICED! Walk outside & grab food elsewhere. There's a Mr. Sub right out the door that did made to order breakfast sandwiches. Sandwich, juice, donut for $7. Easy walking distance to the "World's Largest Bookstore" and Eaton Centre mall. 1.1 mile walk to Air Canada Centre. Lots of good sushi & Asian restaurants nearby. (Subways, Tim Horton's, etc.) One block from Hop on Hop off double decker tour bus pick up spot.

  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
2 Thank JeanneConventionTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, July 29, 2013
Dear Valued Guest,

Thank you for your feedback. We are glad that your overall experience was enjoyable. I do apologize that the price point of our newly renovated Market Garden was not well suited to you. I have passed your comments to our food and beverage director. We look forward to the opportunity to welcome you back.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 18, 2013

We recently spent three nights at the former Delta Chelsea now the Eaton Chelsea. I had initially had some concerns with regards to some comments on trip advisor about the work being done at the hotel, plus the change of name. I actually called the hotel and spoke to a manager he re assured me and actually gave us a room on the fifth floor. The experience at the hotel was top notch. The service people were wonderful, and so helpful, everyone went out of their way to make our 3 night stay great. We had to book two rooms as I had three kids, so I wanted to make sure everything would be perfect for my sons birthday and it was. Water slide, was great, Star bucks coffee .... (the restaurant is pricey) but you can always just walk down the street to a less expensive place if needed. I would highly recommend this hotel for anyone travelling with kids, or even without children simply for the location, it's so close to everything.

  • Stayed July 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlie-moore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, July 29, 2013
Dear Charlie-moore,

Thank you for your feedback. I am so pleased that you and your family enjoyed your stay and had a great birthday celebration. Our water slide is a great feature with guest travelling with kids and i am glad to know that your son was able to enjoy it. We thank you once again for this feedback and look forward to your next visit.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
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Ontario, Canada
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 18, 2013

The hotel lobby is bright and very clean. The location is excellent. The rooms are in need of updating, but clean and beds comfortable. Parking is extra and If you drive an SUV be prepared to pay or the valet parking as underground has height restrictions. Pool area very clean and adult pool located at roof top. The hotel was very accommodating to our requests and offers hospital rates. Thank you. Only complaint was of not being informed of proper rates for the valet parking and I paid for lot next to hotel which ended up costing me more. Food was good in restaurant however very costly.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, July 24, 2013
Dear Kris H,

Thank you for your comments. We are pleased that you enjoyed your stay. I do apologize that you were not informed of the extra valet charge for large vehicles. I have passed your comments to our management team for review.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BONNYBRIDGE
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 18, 2013

This is a good hotel, brilliant location, clean rooms, comfy beds. Kids loved going for a swim before exploring city. I was worried about going here after reading negative reviews on trip advisor, but we were pleasantly surprised and would definitely stay here again if in Toronto. We were room only and breakfast proved expensive in hotel (4 children) but ate at Eggstart cafe which was just outside hotel, exiting from Elm Street Exit on junction with Bay. Our hotel rooms were doubles, which were a good size and clean, although looked somewhat dated. Beds were super comfy. Rooms would benefit from fridge, we asked for one as our daughter was on antibiotic which needed stored properly and got one from guest services no problem. The hotel location for first time visitors in city (like us) was superb. For families, we found dining at the food court in the Eaton shopping centre which was nearby hotel easiest as there was plenty of dining options there. We also dined in 360 restaurant in cn tower and although good, children's options could have been better. Open top bus tour and cruise was good and we did a free walking tour organised through City of Toronto TAP into TO where they match volunteers who know the city, to show you round a neighbourhood and would recommend this if you have time. Apparently the Eaton Chelsea is the biggest hotel in Canada and I was worried this would make it a poor choice for our family, but taking all things into account I found it ok. All staff we encountered were very pleasant and helpful. The hotel would benefit from refurbishment, new carpets in corridors and rooms being decorated, but don't let it put you off as its still a good base for a city break. Our kids loved the robot in reception which kept them amused whilst we checked in.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morag906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, July 24, 2013
Dear Morag906,

Thank you for taking the time to share some feedback from your experience and thank you for choosing the Eaton Chelsea for your first visit to Toronto. I am very happy to learn that your overall experience at the hotel and in the city were most enjoyable. It sounds like you had a jam backed trip and were able to see lots of the cities great attractions. We are excited that you will be back and look forward to welcoming you back!

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lac Du Bonnet
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 17, 2013

You can't beat the location - walking distance to Toronto's major downtown attractions and shopping! The staff were polite and the change from Delta ownership appears to be seamless. The rooms need a facelift badly and I found the room was not as clean as it could be - i.e. discarded items under the bed from previous guest that did not get removed during our 4 night stay. The well-appointed cafeteria-style restaurant is convenient if pricey. I do like the adult pool/exercise area and the change rooms are terrific - again - facelift needed.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chelsea Hotel, Toronto

Property: Chelsea Hotel, Toronto
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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