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“No surprises”

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Chelsea Hotel, Toronto
Ranked #59 of 136 Hotels in Toronto
London, Canada
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“No surprises”
Reviewed February 18, 2013

Was there for a couple nights on the weekend with my wife. Used as home base for touring the downtown. As I said no surprises, as expected. It's a little dated but clean and a great staff.
If you opt for the signature floors the lounge breakfast is one of the best of any Delta I've stayed. Great selection.

Stayed February 2013, traveled as a couple
Helpful?
Thank Pat34153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 21, 2013
Dear Pat34153

Thank you for your comments on your recent stay at the Chelsea. I am so pleased to read about your positive experience. It is so great that our staff provided friendly service and you enjoyed the hotels close proximity to many down town attractions. We hope you come visit again!

Thank you

Alistair I
Guest Experience Specialist
Delta Chelsea Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Peterborough, Canada
Level 5 Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 18, 2013

As I bid through Priceline for a 3 1/2 star, I ended up returning to the Delta Chelsea.... and was generally pleasantly surprised. I'm not sure what floor I was on last time, but this was the 24th and the hallways were much cleaner and fresher than the last time.
Our room was very clean and comfortable, although still some signs of wear and tear. For example the bathroom floor tile was a little chipped and there is a cigarette hole in the sheer drapes which I was kind of annoyed to have to explain to my daughter as it made her think somebody could be smoking next door and burn down the hotel.
Comfortable beds, wired internet.
Front desk service was not speedy and could have been much more helpful. I wanted to book a second night after arriving, but the first person I spoke to wouldn't give me a price. He said, 'Just go to expedia or priceline.' I waited until he was occupied and spoke to another person at the front desk who was much more helpful. After seeing this, the first person was suddenly more amenable. Maybe he thought I had just been trying to see what a room would have cost me at regular price to compare to my priceline price? We managed to book a second night at the regular rate (which was the same rate posted by priceline and expedia).
I'm still annoyed that the water slide is only open on weekends as I am always there during the week and with a child. It is kind of focal to their advertising.
We ate in the dining room and enjoyed our meal. I felt that the waiter was aloof to begin, but did manage to warm up over the course of the meal. The meals were reasonably priced, tasty and nicely presented. The second night we ordered room service which was delivered quickly, hot and was equally tasty.
I like that the Market Garden is available for bedtime snack.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onvoyage_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 21, 2013
Dear Onvoyage_3

Thank you for your note regarding your recent stay with us. I am pleased that your overall stay was enjoyable. I do apologize for the level of service you received from our front desk and assure you this is not how we usually operate. I also apologize for our current slide times. During our off-season it is tricky to staff this facility based on our occupancies. I can certainly understand your disappointment. As winter is coming to an end we look forward to switching over to our spring/summer hours. Our restaurants are excellent and it is great to hear that you enjoyed both the late hours of Market Garden and the fast service from our In Room Dinning. Since your visit we have completed the installation of wireless internet and now offer complimentary wireless through out all guest rooms and common areas. I hope your bidding leads you to the Chelsea again, and look forward to welcoming you back!

Thank you

Alistair I
Guest Experience Specialist
Delta Chelsea Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste. Marie, Canada
Level 6 Contributor
154 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 17, 2013

This hotel may be a bit dated in the regular rooms, but they are very clean, and who spends all day in the hotel room anyway. I would much rather save money and have great service and a great location. If you want those things, and don't care about the size, this is the place for you. While the Market Garden is VERY expensive for food, I definitely recommend going to Monarchs Pub for dinner or a snack. The food and service is great. I especially wanted to recognize Nadine who was very pleasant and helpful and so was Ava in reservations.

If you are looking for some good breakfast, here is a Cora's up the street, where you also get a discount with your delta key.

Room Tip: ask for a room high as possible away from elevators.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjhoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 21, 2013
Dear Mjhoc

Thank you so much for your recent review. It is so great to read of your positive experiences at the Chelsea. I am so happy that our staff provided excellent service and you also enjoyed our Monarchs Pub. I will be passing your feedback on to Nadine, and thank you for those comments. We hope to welcome you back again soon!

Thank you

Alistair I
Guest Experience Specialist
Delta Chelsea Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 14, 2013

I've stayed at the Delta Chelsea several times over the past 2 years for leisure travel to the city with the most recent visit this month. The reservation staff are always friendly and efficient, my requests are always taken care of. Check-in at the privilege desk is quick and painless and the facilities are always above standard! Will continue to stay in the future.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 41DaveJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 19, 2013
Dear 41DaveJ

Thank you for your feedback regarding your most recent stay at the Chelsea. It is so wonderful that you have chosen the Chelsea as your hotel when visiting Toronto. Our location is prime for those travelling for leisure and for those who want to be close to all the action down town Toronto has to offer visitors. I am pleased that our reservations staff were quick and efficient when making your bookings. I am also happy to hear that you are a member of our Privilege program and enjoy all the benefits the program offers. Once again I would like to thank you for the feedback and look forward to your next visit with us!

Thank you,

Alistair I
Guest Experience Specialist
Delta Chelsea Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grimsby, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 14, 2013

Stayed for one night - Feb.2-3rd/13. Room was very nice and clean but was classified as a "Deluxe Suite". The room was very small and not much different from a regular room in other hotels. The staff was very helpful and the woman that we checked in with was very cheerful and helpful. It was our 25th anniversary and she moved our checkout time from 11 am to 1pm at no extra charge.
The cafeteria style restaurant were we had breakfast was ok and the prices were pretty standard. I liked the fact that it was open late so we were able to get juice and tea at night. All in all we would stay here again if we are in Toronto for the weekend. Within walking distance of Eatons Centre, CN Tower etc. In fact we had dinner at the Tower and walked there from hotel - about an hours walk, but doable.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaurelGrimsby_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 19, 2013
Dear LaurelGrimsby_Canada

Thank you for your recent note regarding your stay at the Chelsea. On behalf of the hotel thank you for choosing the Chelsea to celebrate your 25 anniversary, and congratulations on this milestone. I am pleased that our staff were helpful and friendly during your stay. It is great we were able to provide a late check -out as it is always nice to sleep in after a night of celebrating. I thank you once again for choosing the Chelsea and for providing feedback on your stay, we hope to welcome you back soon.

Thank you

Alistair I
Guest Experience Specialist
Delta Chelsea Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 13, 2013

broken bathroom fan triggers smoke alarm, wet carpet, thermostat that doesn't adjust and slightly above acceptable food at the cafeteria. Clearly focused on making money and not investing in improving the standards.

Room Tip: stay away if you dont want to be sick, wake up itchy or wonder why you didnt spend $30 more for a be...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 15, 2013
Dear Steven b

Thank you for your feedback on your recent stay. It is apparent that we did not meet your needs during this stay. I apologize for the general condition of your room and assure you this is not the level of service and standards we aim to provide. I can understand what a disappointment this can be. We have systems and policies in place to ensure the cleanliness of our rooms. I will be reviewing this with our housekeeping supervisors for review. We hope that you will come back and join us again so we may provide the service we are known for.

Thank you,

Alistair I
Guest Experience Specialist
Delta Chelsea Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Toronto hotels

Edmonton, Alberta, Canada
Level 4 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 11, 2013

Stayed for a few night January 23 - 26. I have stayed her many times and always liked it. But this time I was put in the old section and was extremely disappointed. The room was tiny, the bathroom very very small. The room had not been properly cleaned and the previous guests lanyard and admission to some festival was left hanging on a coat hanger on a picture attached to the wall.
Late in the evening I realized I had misplaced my iphone charger. The people at the concierge desk had absolutely no interest in assisting me.

I will likely stay here again as the location is great - but make sure not to get the older section!

Room Tip: Insist on the newer section. Avoid the green elevators.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onedery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 15, 2013
Dear Onedery

Thank you for you recent note regarding your stay. It is unfortunate that this stay did not match the service you have come to know from our hotel. I can understand you disappointment and assure you that this is not the level we intend to operate at. I apologize that our concierge was not helpful trying to locate your i-phone charger. Please contact the hotels lost and found to report this item as it may have been turned in there. 416-585-4373 (ask for Lost and Found). In regards to the cleanliness and condition of your room, I must apologize. It is clear that we did not meet our standards of cleanliness in this room. I have reported this with our housekeeping director to review with team members. It is unfortunate that your stay was tarnished by theses errors in service. I hope that you will return to the hotel so we may have the opportunity to provide you with the excellent service we are known for.

Thank you,

Alistair I
Guest Experience Specialist
Delta Chelsea Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chelsea Hotel, Toronto

Property: Chelsea Hotel, Toronto
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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