We booked a one bed suite and paid good money for this but I have to say it was very disappointing. The room was shabby with lumps taken out of the paintwork and walls. The bathroom fittings moved in your hands and I would estimate that the room hadn't been decorated in a long time. The carpet was torn and the TV was like something out of the 90's.
I complained at the front desk and initially I was offered a $50 voucher for the hotel restaurant. Naturally I declined this kind offer and spoke to the front desk manager, Danny Freestone. I invited him up to the room to have a look but he said there was no need as he was aware of it's condition! He remarked that the hotel was being refurbished and my room hadn't been done yet. I was extremely annoyed to hear that we had been dumped with a substandard room, especially after paying over €200 per night.
He then offered an alternative of 2 interconnecting rooms which had been refurbished. Not ideal, but at least they were decorated to a reasonable standard and the bathroom fittings were fixed in place. I accepted his offer as it was my wifes birthday and didn't want to cause much of a fuss. We were told that the rooms would be available later that evening after the guests had checked out. We came back around 7pm and one of the rooms was in a terrible state. The bed clothes hadn't been changed, there was "debris" around the room and I found 2 cups and discarded tea bags in the bathroom. I was furious and rang the front desk immediately. In fairness, it was tidied up soon after and a half bottle of wine was sent up to our room as a gesture.
Another problem was the appearance of rats at the Yonge Street entrance to the hotel. I noticed this one evening and mentioned it to the staff at reception. The following evening, I was at the same entrance and saw 2 rats run out from the flower bed in front of the hotel over towards the outdoor eating area of the hotel's Market Garden restauarant. I know Toronto is a big city, but it's not really a selling point for a hotel to have rodent races at it's front door.
In summary, the hotel could do a lot better. It would bearly qualify as a three star hotel but hopefully after it's complete refurbishment things will improve. However, until this happens there should be a significant reduction in the room rates.
- Official Description (provided by the hotel):
- Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|bar Lounge. ... more less
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- Also Known As:
- Delta Chelsea Toronto
- Delta Chelsea Hotel Toronto
- Delta Toronto
- Toronto Delta