I realized I would arrive late for my Friday night check in and I called the 1-800 number at 11pm to make sure my reservation was still there. I was told I did not have a reservation until the next day, but there was space to get me a room that night. My email confirm stated I was to check in Friday.
When I got to the hotel I was forewarned that the lines in the lobby were unbelievable, but at 1am, they were not too bad. I wait for about 10 minutes (only 3 people in front) which seemed a little long. Two additional people returned while I was in line to state that the keys they had been given were for already occupied rooms. I was a little concerned.
The computer system was down all weekend, which meant one could not check his/her bill throughout the tv. I was very concerned about standing in line to check out.
On my first night, I was unable to drain the bath since the drain was not attached to the pulley. I left the water in the bath all night since i did not want assistance in the wee hours of the morning.
Most times during the day, the lobby is a scene from Las Vegas; absolutely mobbed.
I felt the charge for internet was inappropriate.
Highlights, my premier room was very attractive and spacious compared to the standard room. I enjoyed the balcony, which many big cities cannot offer. The elevator to my wing of the hotel was efficient. The Elm Bar offered good service and drinks, although slightly overpriced. The location is excellent. In room dining was very good and worth it.
- Official Description (provided by the hotel):
- Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|bar Lounge. ... more less
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- Also Known As:
- Delta Chelsea Toronto
- Delta Chelsea Hotel Toronto
- Delta Toronto
- Toronto Delta