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Reviewed June 20, 2019

truly enjoyed this hotel and the room are very pleasant. looks like refurbished apartments with somewhat of a slightly dated look

nevertheless the hotel is good value for money and the staff is very welcoming

location is not as good and there are a few unsavory characters in the area due to proximity of a shelter (although I felt totally safe) . but it is still reasonably close to the center

Room tip: if you can get a suite they are HUGE
Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
2  Thank crunchh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded June 24, 2019

Dear crunchh,

Thank you for taking the time to leave a review. The location of the Grand makes it very convenient to get around to all major attractions in the city. We appreciate your feedback and hope to welcome you in the future.

Kindly,

Greg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2019 via mobile

Great hotel, rooftop area wonderful at sunset, relaxing and well maintained spa.
Room comfortable and clean, nothing to worry about. Would definitely recommend. Friendly check in staff, very welcoming.

Date of stay: June 2019
Trip type: Traveled on business
1  Thank CW W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded June 19, 2019

Dear CW W,

We appreciate you taking the time to a leave a review. Our rooftop terrace is an oasis in the middle of city making it one of a kind. We hope to welcome you again in the future.

Kindly,

Greg

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Reviewed June 11, 2019

I’ll start off by saying that I haven’t really spent too much time in Toronto. That being said my girlfriend was going for work and I tagged along. The staff was good. The rooms and lobby are clean and have some pretty cool flower arrangements (I’m usually not a big fan). Cute little restaurant/ bar at the far end of the lobby that offers a complimentary breakfast.
The real gem of this place was the rooftop hot tubs with the projector!
The only complaint I have is that the city was working on the street out front but that’s nothing that the hotel could do anything about and my room was on the other side of the hotel so I couldn’t hear the construction but it made it tricky to catch a cab.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank donnasson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded June 17, 2019

Dear donnasson,

We appreciate you taking the time to a leave a review. Our rooftop terrace is an oasis in the middle of city making it one of a kind. We hope to welcome you again in the future.

Kindly,

Greg

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Reviewed June 11, 2019 via mobile

This is an older hotel. The rooms are quite nice. The wifi is spotty at best. No matter how you try and position yourself on the commode, you bang an elbow everytime. A king size bed comes with 5 pillows, all firm. That's fine of you like firm pillows! Desk is much too small to do any serious work. Lacking sufficient electrical outlets for your electronics. Food is great! Front desk and restaurant staff are fantastic. Free buffet breakfast is a plus.

Date of stay: June 2019
Trip type: Traveled on business
1  Thank Jalan123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded June 17, 2019

Dear Jalan123,

Thank you for taking the time to leave a review. With all of the options, our breakfast buffet is great way to start the day. We are so glad to hear you enjoyed your stay with us. We hope to welcome you in the future.

Kindly,

Greg

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Reviewed June 9, 2019 via mobile

I was here over 2yrs ago and was pleased that a couple of years later its, still a great hotel choice.

The staff are all professional, helpful & friendly. I was given a free upgrade & ticket for a free drink (which i forgot to use) for being a returning guest. Its great to see a hotel honor loyal guests.

The breakfast was great. This time the weather was warm so we ate outside. The patio is very nice. There is great use of space. A good mix of sun and shade and where it is,shady they have nice above head heaters to take off the chill. The waitress was so nice.

The pool and hot tub on the roof is good. The workout room is clean and I LOVE, LOVE, LOVE the steam room (please don't ever get rid of it). It is so relaxing after a busy day running around.
The hotel has so many nice touches like the green apples always in the lobby AND workout room.

The only reason why I gave it 4 stars this time was because some things in the hotel were starting to show age. My A/C in the room (1818) was very loud and for some reason kept running at night even when we turned it off due to noise. The bedroom with the king bed had terrible TV reception. The bathroom tub wouldn't keep water. A punched in area on the ceiling. And at times the projector on the roof didn't work and the sound of the video was very quiet. All little things.....
Thank u again Grand Hotel for another pleasant stay.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank KatieN856
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded June 17, 2019

Dear Nikolai N,

Thank you for taking your time to leave a review. We are delighted to hear that you enjoyed your stay. Every day we strive to provide personalized care for all of guests. We look forward to welcoming you in the future.

Kindly,

Greg

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