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Reviewed May 16, 2019 via mobile

Grand Hotel And Suites
Summary?
4.3
Very good
1,210 reviews

Rooms
3.5
Location
4.3
Service
4.3
What guests are sayingMORE
"Great location, friendly staff, cozy rooms and a rooftop hot tub."
"Good atmosphere good service good prices overall good experience"
"Ordered room service (just one pitcher of water) and waited 45 minutes."

Families
4.2

Couples
4.3

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bruiserbob007
2/5
5 hours ago on Google
We stayed here three days, so it was easy to observe the good and the bad.
Good points - customer service excellent, breakfast buffet very good, gym good lots of different equipment, indoor pool good
Negative points- location. We took the train into Toronto, decided to 20 min walk it to the hotel. As soon as we passed Yonge st (any area east of Yonge st) we were asked several times for spare change or a cigarette. This hotel is within a few blocks of Salvation Army and other helpful groups. So if you travel by taxi or your own car, you won't experience this. We ventured out after 9pm once to go to the Dundas Square area to eat (10 min walk). We didn't feel safe and decided to take a cab back to the hotel. Not a lot of close by food options for dining unless you went back 3 blocks to Yonge St.
Also, the room air controls didn't seem to function temp wise. The speed worked but it didn't matter if we set it low or high. If we were cool, we Plugged in the baseboard heater. The bathroom had crappy wall patches. Our room had a kitchenette. There was no pots/pans supplied for the stove top or small oven. Nor was there any kitchen cleaning supplies like small dish soap, scrubber or dish towel. I have stayed at other Toronto hotels with kitchenettes and they were fully supplied. We did use the microwave and plates, we would leave our dishes in the small sink. When we came back to serviced room, the dishes were put away cleaned. Bottomline, if you choose this hotel and plan to walk on Dundas St, Jarvis St or Church St., be prepared to be frequently asked for some spare change!

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank londonontariotrvl16
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2019

Arriving at Toronto International airport late at night I was pleased to be able to find the hotel and get in their parking facilities easily with my hire car. Check in was easy and friendly and the bed was nicely comfy after a long flight. The suite is spacious & quiet if not particularly attractive with though a disappointingly standard size bathroom with in bath shower. The included buffet breakfast was pretty good though and I made good use of their sports bar in the evenings and dining facilities for convenience with the weather one night which I thoroughly enjoyed. The two doormen that were on duty in the foyer were very helpful & good at getting taxis sorted which was a bonus. As the Toronto locals I met told me Jarvis isn't exactly the best street in Toronto but I found the hotel pleasant, friendly & convenient if not grand.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
Thank foodfozz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded May 14, 2019

Dear foodfozz,

Thank you for taking your time to leave a review. We are delighted to hear that you enjoyed your stay. Every day we strive to provide personalized care for all of guests. We look forward to welcoming you in the future.

Kindly,

Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019 via mobile

My first visit to this hotel. Although not directly on the subway line, it is an easy walk from the Dundas Station. My room has a sitting area, kitchen area and spacious sleeping area. I would be happy to return.

Date of stay: May 2019
Trip type: Traveled on business
Thank ruthinglis64
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded May 6, 2019

Dear ruthinglis64,

Thank you for taking the time to leave a review. The location of the Grand makes it very convenient to get around to all major attractions in the city. We appreciate your feedback and hope to welcome you in the future.

Kindly,

Greg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2019 via mobile

This is a lovely hotel and I really do recommend anyone planning on staying in the downtown area to stay here. With close connections to everything in the downtown area and only a few minutes away from the Yonge & Dundas Square, including the Eaton Centre.

The hotel staff are absolutely lovely including the super helpful guys at the front. More than happy to get chatty with you if you’re waiting for a taxi!

The hotel also helps with booking excursions such as the Niagara Falls trip -which is 100% worth going, absolutely gorgeous.

The rooms are fantastic in terms of sizes, and are incredibly spacious, the room cleaners come regularly and also leave you bottles of water after each cleaning.

This is definitely a hotel I’ll return to should I go back to Toronto!

Date of stay: April 2019
Trip type: Traveled as a couple
3  Thank BandriaA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded April 17, 2019

Dear BandriaA,

Thank you for taking your time to leave a review. We are delighted to hear that you enjoyed your stay. Every day we strive to provide personalized care for all of guests. We look forward to welcoming you in the future

Kindly,

Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019

Just home from an overnight stay at the Grand Hotel and boy I wish I was still there! From the moment we arrived on their doorstep we were treated like royalty. It was just a quick trip to TO for a concert and when it was cancelled and we were all dressed up with no where to go the doormen stepped up, found us a great music venue to visit and made sure we had safe transportation. Above and beyond is what I say, kudos to you guys!
The room was amazing with slippers and robes which you will enjoy immensely on your visit to the roof top hot tubs.
Forgot your toothbrush? No problem, they have complimentary ones. Anything else you forgot, no worries with a 24 hour gift shop...you don't see that everywhere! Got the munchies? Hey they have that covered too with 24 hour room service!
Can't wait to go back in the fall when our concert is rescheduled :)

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank tricreek
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greg E, Director of Sales at Grand Hotel & Suites, responded to this reviewResponded April 15, 2019

Dear tricreek,

Thank you for taking your time to leave a review. We are delighted to hear that you enjoyed all of our amenities included with your stay. We hope to welcome you again.

Kindly,

Greg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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