Normally I wouldn't take the time to write a review on my experiences somewhere, but this hotel gave me reason too. This hotel had been recommend to us by some friends for the breakfast but we had a different experience.
I hold an Entertainment card, in which the Grand advertises 50% off the "rack rate". I'm not really into the lingo of hotel ad's but when I wanted to use my card for a discounted rate, I was told it amounted to $10 off a $200 dollar room. When I questioned the front desk they said "oh, ok we'll give you $20 off".
The breakfast was nice. But there were so many staff standing around and no one really talked to us or brought us the bill. We had to ask for it ourselves.
The housekeepers were really nice. Always smiling and saying "hello". When we requested clean towels we waited an hour because somehow the request hadn't been put through. The beds are comfortable, but the walls are scuffed and the curtains were filthy.
Our stay wasn't so horrible as it could've been. But on the whole we felt ignored by staff, and any concerns we had were neglected. No one seemed really happy to be working there and never once did we see a manager on the property. Sorry, but it just wasn't that nice.
- Room Service