Excellent service from start to finish. We asked to change rooms because we had two people joining us for the last night of a four-day stay. This was done courteously and efficiently with minimal disruption. Breakfast buffet was plentiful and varied with seating indoors or on the beautiful terrace. We also enjoyed a very good lunch on the terrace. The rooftop is wonderful! Rooms were comfortable overall with some drawbacks: bathrooms very small, kitchen lacking basic equipment, eg. bottle opener, corkscrew, wine glasses, service for four, dish liquid, dishcloths and towels. Beds should have lamps and side tables on both sides. Bedrooms lacked overhead lighting (1418). Lobby furniture needs refreshing. Location is not perfect but this can't be helped.
Overall a very good stay. We would recommend this hotel.
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- Also Known As:
- Toronto Grand Hotel