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“Business Style Hotel”

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Grand Hotel & Suites
Ranked #26 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed October 26, 2013

Spent two nights at this hotel on a road trip through New York State and Ontario Sept 2013, Suite style hotel, with small kitchen area in room, ideal to chill a beer or re-heat a take away. Good bed and bedding, clean and efficient bathroom.
Shame about the weather when we were there (constant rain) couldn't use stylish roof area with whirlpools and bar.
Buffet breakfast included in price, Parking available in underground car park on site at additional charge (but worth it in my view)
All in all value for money for a city centre hotel but nothing exceptional.

Room Tip: Good views from high floors
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  • Stayed: September 2013, traveled as a couple
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Thank andyTyneAndWearUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded November 18, 2013

Dear andyTyneAndWearUk,

I'm sorry to hear that the weather was a bit less then satisfactory during your stay with us in September. I hope that next time you will have the opportunity to enjoy the roof top amenities !

andyTyneAndWearUk, we hope that we have the pleasure of welcoming you back to the hotel in the very near future.

Warmly,

Greg

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1,178 - 1,184 of 2,020 reviews

Reviewed October 22, 2013

I was really impressed with this hotel. And for once, I have only good things to say! I will list out all the good in point form notes.
- Room was beautiful with comfortable beds, sofa, and wood floors
- Room was very clean
- The entire hotel was very clean, modern and luxuriously decorated
- Self parking rates very reasonable (for Toronto)
- Pool was very nice
- Roof top had AMAZING views with nice hot tubs
- Breakfast buffet was very nice, including the heated outdoor seating area
- Close to all good things downtown Toronto
- Fridge in room
- It was SUCH A TREAT to stay at a hotel in Toronto where the fire alarms were not constantly going off as has been our experience with pretty much all other hotels we've stayed at in the city.
Will DEFINITELY stay here again.

  • Stayed: October 2013, traveled with family
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1  Thank JetHeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded November 18, 2013

Dear JetHeller,

Thank you so much for your review and allowing us to be part of your travels to Toronto. It was a pleasure welcoming you to the hotel and we are so pleased that you enjoyed your stay with us.

We hope to welcome you back in the very near future !

Warmly,

Greg

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Reviewed October 20, 2013

Stayed at the hotel for a girls weekend and the Grand was wonderful. Our room was on the 12th floor overlooking the city. It was clean, nicely decorated and updated. The hallways were beautiful and so were the rooms. One area had a queen comfy bed with TV and a small hallway with fridge, microwave, sink dishes ect. connected to a small room with a sofa and 2nd TV. Closet space generous, robes provided, safe in room. It actually had a window that could be opened about 6 inches which was wonderful for sleeping. The room was very quiet.
The breakfast was a plus. Eggs, bacon, sausage, potatoes, French toast, fruit, yogurt, bagels,muffins, juices, coffee ect. There was a small bar with TV. Food and drinks were pricey, small house wine, vodka and tonic and 2 apps over $40 but we did not get to the hotel until 10:30 pm and it was nice to have something there. There was always a bowl of apples and pears at the front desk to grab on way in or out
Location. 10 min walk to St Lawrence market on front street. A 15 min walk could get u many places but we used the streetcar much of the time The streetcar stop was a 1 min walk from hotel. Great way to get around as it connected to the subway. It was clean and we felt safe at all times. The Grand is not in the busy downtown area but getting places was easy, and the public transit system is right outside the door.
The staff were friendly and helpful. Forgot prescription drugs back in the states and they directed us to a clinic($65) where a Dr wrote a script to fill at a pharmacy there.
Never went up to the hot tubs or spa. To much to see in Toronto.
I highly recommend The Grand. We booked on Travelocity and paid about $180 per night which included the breakfast. Great find!

  • Stayed: October 2013, traveled with friends
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1  Thank Karla W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded November 14, 2013

Dear Karla W,


Thank you so much for staying with us during your travel to Toronto, it was a pleasure welcoming you for your girls weekend!

We hope that we have the opportunity to welcome you back to the hotel in the very near future !

Warmest Regards,


Greg

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Reviewed October 19, 2013

We had a wonderful stay at the Grand Hotel the weekend of Oct.12. We arrived at 8:30 AM and left our luggage until check in. Arrived back at noon and was able to check in early. Lovely King size Deluxe with separate area with couch and TV. Sofa bed in couch. Good size room and bathroom.
There are 2 hot tubs on the roof with fantastic vies of Toronto.... Postcard worthy!! Swimming pool is beautiful, salt water as well. The change rooms have swim suit dryers that spin your swim suit dry in about 30 seconds...
Breakfast is included. Scrambled eggs, bacon, sausage, French toast along with a variety of fruit and cereals...
Staff were friendly and helpful. All round a very pleasant stay and we highly recommend the. Grand Hotel!!

Room Tip: South facing rooms have a great view!
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  • Stayed: October 2013, traveled on business
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2  Thank Derbs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded November 2, 2013

Dear Derbs1,

Thank you for your review and staying with us during your travel into Toronto! Its warming to see that you had such a great experience and that you would highly recommend us to friends and family.

Derbs1, we do hope that we will have the welcome to welcome you again in the very near future !

Warmest,

Greg

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Reviewed October 18, 2013

We stayed here for 2 nights. Hotel is centrally located in Downtown Toronto. Easy walk to many places within the downtown area. Subway stations nearby. As for the hotel it was more of a suite setup than a normal hotel room. The suite itself was fairly clean, bathroom was on the small side. Free buffet breakfast that was good. Staff great on all levels. All in all a good place to stay.

  • Stayed: September 2013, traveled with family
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2  Thank iecNTonawanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded November 2, 2013

Dear iecNTonawanda, It was a pleasure welcoming you to the hotel and thank you so much for staying with us. We are so pleased that you enjoyed your stay with us.

We hope that we will have the pleasure once again to welcome you very soon !

Warmly,


Greg

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Reviewed October 18, 2013 via mobile

Great hotel! Our room was amazing - very spacious and they have us a free upgrade. Very clean and stylish. Also walking distance to the Eaton Centre, which is a perk! Also, can't beat free buffet breakfast :)
Staff were VERY friendly! Most definitely will stay again!

Stayed: October 2013, traveled on business
Thank dancing_queen87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded November 2, 2013

Dear Dancing_queen87,

Thank you for choosing us as your home away from home during your trip into the city, it was great to welcome you and Thank you for sharing your great review with others !


Warmly,


Greg

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Reviewed October 16, 2013

This hotel was a great find for us in Toronto. Traditionally, we would've stick to major SPG chain hotels but I wanted to find a place near city center that offered free wifi so I didn't have to use roaming data on my phone.

The hotel must be say, is situated about three blocks away from Eaton Center, the Time Square of Toronto. The area near the hotel is still slowly being gentrified and the skid row characters still remain and clearly visible in my morning visits to the Tim Horton's on the corner. What more than make up for the surrounding area is the service provided by the great staff at the hotel and the ample amenities available at the hotel.

We arrived early at the hotel due to an early flight and wanted to check in early. Unfortunately, there weren't any room available. The front desk staff - Karen took note of our needs and later searched for us in the lobby to let us know a room opened up early. Her attention to detail and great recommendations to restaurants in the area made this a five star experience.

We received similar excellent service at the Citrus - the hotel restaurant that provided the free breakfast every morning. The breakfast was decent but nothing over the top but the staff made sure everything was always in order and never far away when we needed anything - coffee, utensils, etc.

The room itself was elegantly designed with a small separation between the bed area and the living room space by the entrance. The sofa can be converted into a sleeping bed so the room should fit three people comfortably if needed. The hotel has an indoor swimming pool in the basement along with hot tub in the pool area or rooftop. Business center is small but adequate for printing out boarding passes or looking up maps. The best feature is what draw me to the hotel in the first place, the entire hotel is blanketed in free wifi with strong signal throughout. I had no trouble using it to skype with family while in the hotel.

I would highly recommend this hotel if you're looking for a mid to high range hotel in the Toronto downtown area. The staff member such as Karen made this hotel a five star experience all around.

Stayed: April 2013, traveled as a couple
Thank amorde5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded November 2, 2013

Thank you so much for taking the time to review your experience Amorde5. Its reviews like the one you shared that reiterate the fact that we are hitting all the right notes with our guests- from the service provided by Karen to the area that is gentrifying.

Amorde5, it was such a please welcoming you to the hotel during your travel and hope that we have the opportunity to do so again very soon !

Warmest,


Greg

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Additional Information about Grand Hotel & Suites

Address: 225 Jarvis Street, Toronto, Ontario M5B 2C1, Canada (Formerly Grand Hotel Toronto)
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Spa Hotel in Toronto
#18 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Price Range: $183 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel & Suites 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Toronto Grand Hotel
Grand Hotel Toronto

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