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“Good breakfasts!”

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Grand Hotel & Suites
Ranked #26 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed July 28, 2013

We stayed here for three days when visiting Toronto in July. The room was clean and spacious and staff were friendly and efficient. The immediate area around the hotel was a bit run down but the Eaton Centre is only five minutes walk away along with underground stations.

  • Stayed: July 2013, traveled with family
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Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded July 29, 2013

Dear LJ-MA1,

Thank you very much for taking the time to review our hotel! We are delighted to have provided you with our excellent service and a room that was spacious enough to accommodate your needs. Also, we are pleased to hear that you loved the complimentary breakfast buffet. We hope to welcome you back in the near future!

Warmest regards,

Greg Egglesfield

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1,269 - 1,275 of 2,040 reviews

Reviewed July 23, 2013

Pro's
* Central location --> but slightly edgy right around hotel (see con's)
* Most rooms are mini-suites and have a small kitchenette, and are a good size and 'luxury' level for a relatively moderate price
* Pool is great
* Quiet despite busy streets
* Very good breakfast

Con's
* Definitely be aware that this hotel is right on the border of some dodgy neighborhoods. There is a strip club 1 block away, numerous panhandlers, etc. I mean, it is Toronto, so very very low likelihood of anything very bad happening ... just something to be aware of
* Horrible wifi. I don't get how some hotels think it is acceptable in 2013 to not have a strong wireless network ... there were 2 networks, one didn't work for us at all, and the other was painfully slow.

Overall a good place, good value though.

  • Stayed: July 2013, traveled as a couple
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1  Thank TheTravelingBGs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded July 24, 2013

Dear TheTravellingBGs,

We appreciate your posting for others to see. We are pleased to have provided you with our spacious suite style rooms and our amazing amenities like our gorgeous pool area. Also, I have passed on your concern about our complimentary WiFi to management. We look forward to greeting you back in the future!

Warmest regards,

Greg Egglesfield

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Reviewed July 23, 2013

We stayed one night at the Grand in Toronto. The hotel is lovely with polite and efficient staff, clean and well appointed rooms and a comfortable bed.

Breakfast was good and was buffet style.

The best thing about this hotel is the roof terrace which has superb views across Toronto and two Jacuzzi pools. Perfect for soaking up the sun!

Overall, we couldn't have asked for a nicer hotel.

  • Stayed: June 2013, traveled as a couple
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded July 24, 2013

Dear David,

Thank you very much for your great review for others to read! We are delighted to have provided you with our extremely professional service and amazing amenities like our complimentary breakfast buffet during your stay here at The Grand. Also, we are pleased to hear that you were able to check out the rooftop terrace and it's gorgeous views of Toronto. We look forward to greeting you back soon!

Warmest regards,

Greg Egglesfield

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Reviewed July 22, 2013

My husband and I just returned from an absolutely fabulous weekend at the Grand Hotel in Toronto!! It really was one of the if not THE best weekend we have spent in Toronto.

The staff are very helpful and friendly and they actually remember you from one day to the next! The rooms are perfect, everything you could possibly want or need or they can get it for you!

We had dinner at Citrus Restaurant on Friday, the food and the service was excellent and if you like Sushi you have to try the Sushi by Eddie... OMG Yum!! The buffet breakfast every morning was very good too!

The roof to patio... what can I say but... WOW!!! No matter what time of the day it is you always have a spectacular view... but... you have to go up there at night! They have plenty of comfortable lounge chairs everywhere and two big jacuzzi tubs. It is a very nice touch.

The beds are very comfortable, the salt-water pool was great and even the massage in the spa was very good. We can not wait to go back!!

  • Stayed: July 2013, traveled as a couple
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1  Thank illtryanything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded July 23, 2013

Dear Illtryanything,

We appreciate your amazing review on Trip Advisor for other to see! We are pleased to have provided you with our first class service, amazing amenities, and our spacious suite style rooms. We are delighted to hear that you were able to make your way up to the rooftop to soak in the gorgeous views atop our hotel. Also, I have passed on your extremely kind words about the amazing sushi to Eddie, and I am glad that you enjoyed everything our restaurant, Citrus, has to offer. We look forward to greeting you back to The Grand in the near future!

Warmly,

Greg Egglesfield

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Reviewed July 19, 2013

My husband and I just recently returned home from an overnight stay at the Grand Hotel, and we honestly can’t wait to go back! From the moment you walk in the doors you feel like a true “guest”. It’s first class treatment all the way. The staff are super friendly, and from our experience, were happy and willing to do everything and anything to make our stay relaxing and enjoyable, and that’s exactly what it was. Our room was beautiful, immaculate and had all the little touches that made us feel at home. It didn’t have that stuffy, “hotel” feeling that other hotels we stayed in have had. We ate dinner at their restaurant which was delicious, and we hung out the next day by their pool, which was clean and so beautiful. I am not a celebrity, but I certainly felt like one when I was there. I’ve stayed in MANY hotels throughout Toronto, but last night was my first night at the Grand and the next time I’m in TO, it’s 100% where I will stay again. I would recommend it to ANYONE!

  • Stayed: July 2013, traveled as a couple
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2  Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded July 23, 2013

Dear Jessica B,

Thank you very much for your wonderful review! We are delighted to have treated you with our top-notch service that made you feel at home. Also, we are glad that you were able to enjoy a delightful meal at our restaurant, Citrus, downstairs in our lobby. We look forward to making you feel like a celebrity once again in the near future during your next stay at The Grand!

Warmly,

Greg Egglesfield

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Reviewed July 18, 2013

We loved this hotel! Only stayed for one night before we flew to New York. We booked a nice room anyway but when we arrived, we were upgraded. Our suite was huge and on two floors.

We had a drink in the bar and the service was fast and friendly. Breakfast was good and included in the price.
We used the swimming pool and jacuzzi which was lovely and we were the only ones in there which made it even more enjoyable. We also sat on the rooftop terrace which offers lovely views.

Would return.

  • Stayed: June 2013, traveled as a couple
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Thank Ami186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded July 22, 2013

Dear Ami186338,

We appreciate your wonderful review for readers to enjoy! We are pleased to have provided with an upgrade upon your arrival here at The Grand. Also, we a delighted that you were able to enjoy the lovely rooftop jacuzzis and the swimming pool area. We are glad that we were able to make your layover in Toronto a luxurious one, and we hope to welcome you back in the near future!

Warmly,

Greg Egglesfield

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Reviewed July 16, 2013

We booked two rooms for one night on our way to a weekend in Niagara-Falls with a stop to visit Toronto for a couple of days. One adult (19) and three teenagers stayed in a king room (with a pull-out couch as the second bed) and slept comfortably. Admittedly a second night would have been a bit much on a pull-out couch, but it was a positive experience nonetheless. Room was very clean and very quiet considering we were downtown.

Staff was very friendly although when we called about information before our departure, the person we spoke to could not answer the simplest question on parking without assistance from a colleague. This also proved to be the case when we called again after our check-out, which is odd, because while we stayed there, they were quite helpful and pleasant.

The pool is amazing and the kids thoroughly enjoyed it.

The breakfast buffet included in the price of the room was terrific, and the patio setting was outstanding.

The only draw back is the "iffy" neighborhood you walk through to get to Yonge street. We were never concerned for our safety, but thought that it was odd to have such a nice hotel close to such a neighborhood.

Overall a very positive experience.

  • Stayed: July 2013, traveled with family
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Thank Condors66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel & Suites, responded to this reviewResponded July 22, 2013

Dear Condors66,

Thank you very much for your great review for other readers to see! We are pleased to have provided you with gorgeous suite style rooms for your family to enjoy, the magnificent pool area for you and your kids to enjoy, and the complimentary breakfast buffet. Also, I have passed your concern over the misunderstanding at the front desk to our staff. We hope to greet you back to The Grand in the near future!

Warmly,

Greg Egglesfield

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel & Suites

Address: 225 Jarvis Street, Toronto, Ontario M5B 2C1, Canada (Formerly Grand Hotel Toronto)
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Spa Hotel in Toronto
#18 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Price Range: $170 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel & Suites 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Toronto Grand Hotel
Grand Hotel Toronto

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