I booked this hotel months ago with a group buy ad as we had stayed here before and really liked the location and rooms. We had to switch the reservation many times prior to our arrival this past weekend. The person on the telephone was not happy to hear that I had to make yet another switch when I called to reschedule this last time (she was quite curt) but we were trying to meet someone who had been very ill and needed to accomodate for this - hence the many switches. As a result of the last phone call I was really wary of how we would be greeted upon arrival and at the restaurant but was pleasantly surprised! From check in to check out we were treated in "grand" style. I read the review about the staff being disorganized but didn't experience that. We felt that the staff was pleasant, courteous and attentive - in fact the server we had in the restaurant was one of the best that I have had in a long time. I know the area might seem a bit sketchy to some who are not that comfortable in Toronto but my advice would be to book anyway - take advantage of the great value this hotel has to offer and just stay inside! The hotel is clean, offers an above average breakfast - no stale muffins and coffee here - and if it isn't up to your standards, keep in mind it is complimentary. You really can't beat the value - you are after all in downtown Toronto! My advice to the woman who was contrary on the phone? That's why it is called the "hospitality" industry - maybe you should take a lesson from the other staff who were incredibly hospitable!
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- Also Known As:
- Toronto Grand Hotel