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“Great staff, beautiful rooms, great restaurant.”

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Grand Hotel Toronto
Ranked #26 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed November 12, 2012

Stayed here on a group buy deal. Was very nice, the staff is great and really took the time to take care of me. The location is slightly out of the way, but a short cab right takes you anywhere quick enough. The only issue I had was the parking lot.. its underground and extremely tight.. not exactly friendly territory for a pickup truck

  • Stayed: November 2012
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Thank loki141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel Toronto, responded to this reviewResponded December 13, 2012

Dear loki141,

I am so pleased that you enjoyed your stay with us. Underground parking does tend to be tricky with pick-up trucks as there is a height restriction. During your stay with us next time, please feel free to take advantage of the above ground parking which is located on the north side of the hotel. I feel this will be move convenient for you to maneuver! The great thing about living in the metropolis of Toronto is the generous amount of taxis which can quickly take you from point to point!

loki141, I look forward to welcoming you back to the hotel in the very near future.


Warmest,


Greg Egglesfield

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1,351 - 1,357 of 1,996 reviews

Reviewed November 12, 2012

This is a reasonably (for Toronto) priced hotel that has a nice exercise space and pool. The staff are generally friendly and, although there is no dedicated Concierge, the front desk staff do their best to provide useful information in a timely manner. It is, however, a bit of a gamble that they will have time and that their internet assisted knowledge will be useful. Forget getting hard to acquire tickets.

Similarly it is also a gamble trying to take advantage of their shuttle service. The shuttle service cannot be booked but if you see a black Cadallac SUV parked out front then you might be in luck. Enquire at the front desk.

Breakfast is a traditional hot breakfast with little allowance for vegetarians or vegan tastes. If you want soy milk to almond milk you may be disappointed. If you order a latte coffee then be prepared to pay between $5-7 for the privilege.

The roof top view is worth checking out. The views from the upper floors are almost worth the elevator hassles. The best poutine is just around the corner, but do not go out too late as the lines are longer and the crowds are shadier.

  • Stayed: November 2012, traveled as a couple
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Thank travelhoundIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel Toronto, responded to this reviewResponded December 13, 2012

Dear travelhoungindia,


Thank you very much for your review and sharing your experience with us. Our house car SUV does run on a ' first come ' basis but we do limit transportation to the downtown core only so that the house car would only be away for 10-15 mins at a given time to ensure that we are able to accommodate all of our guests who may require transportation.

We don't have a dedicated concierge desk here at the hotel rather we have each and every associate trained to provide helpful information, directions, popular attraction guidance and even to obtain those hard to get tickets! Next time you visit us, give us a call and let us do the work for you!

As we try our best to accommodation all of our guests dietary needs, we do have an a la carte menu that is also available in the morning which do have vegan/ vegetarian options. I have spoken with our Restaurant Manager and we have now ensured that there is almond/ soy milk visible for our guests who which to enjoy these items.

I truly hope that we have the opportunity to welcome you back to the hotel in the future!


Warmest Regards,


Greg

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Reviewed November 7, 2012

Well appointed hotel with great guest services.
Free shuttle to my meeting downtown
Comfortable room with excellent breakfast buffet
Workout facilities include steam and sauna
Conferance facilities good

  • Stayed: October 2012, traveled on business
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Thank ChefPhil49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel Toronto, responded to this reviewResponded November 28, 2012

Dear ChefPhil49.


We are pleased that you took advantage of our chauffeured house car during your stay. I will be sure to share your kind comments with our front desk team!

Hope to welcome you back to the hotel in the very near future !


Warmly,


Greg

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Reviewed November 5, 2012

Stayed at the Grand from October 11 through the 13. Initial impressions: beautiful hotel lobby, lovely front desk staff and prompt check-in. Parking: underground but the navigation in the lot is very tight and the actual spots are VERY small. A shoe horn should be a required item after checking in! Room: Very clean, hardwood floors, marble bathroom, many other amenities. Free local calls, use of in-room safe, complimentary breakfast, etc. Dining Room: quite beautiful to look at and the food was better than expected. The swimming pool is really beautiful as well. I had the whole thing to myself when I went for a dip at 9:00pm one evening. Of course the rooftop patio, with hot tubs, etc. is a gem. What a great view! The location of the hotel is no doubt in a somewhat sketchy (but up and coming) area of downtown Toronto. My view was of a local strip joint! (don't ask for a north facing view if you prefer not to see it!) The staff were all accommodating and I had a very nice time all in all. I would stay here again.

Room Tip: North view (north/east) look down upon a strip joint. South (both east and west) are good choices w...
  • Stayed: October 2012, traveled on business
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2  Thank bluenoser23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel Toronto, responded to this reviewResponded November 28, 2012

Dear Bluenoser23,


We very much appreciate the positive sentiment and that you had the opportunity to enjoy the hotels amenities during your stay with us.

We look forward to seeing you on your next stay in Toronto !


Best,


Greg

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Reviewed November 3, 2012

W've been in Toronto for a week end, both of us my husband and I were just exhausted so we did not fancy wondering out too much in search of food. So we had dinner at the hotel and it was lovely. Fish and meat both cocked perfectly, lovely appetizers, interesting menu. The suite we had was very spacious, ideal for a family , even too much space just for the two of us ... We get suites to have some more space but we normally get a sitting room and a bedroom, whereas that one was effectively a large two bedrooms flat. Nicely furnished, clean, tv in each room, great Landry service (they managed to get off red wine staines from my husbands suit, which was a relief considering that it was a tailored suit), and provided the service between Friday night and Saturday early afternoon. The gym is huge, absolutely enormous for a hotel, but many machines are not quite working and the type of machines were not much to my liking - ie the cross trainers are not very good. The pool and spa downstairs are very nice and again very lovely for kids if you go there as a family. Breakfast buffet : very very good and free, so go for it!

  • Stayed: October 2012, traveled as a couple
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1  Thank anna j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel Toronto, responded to this reviewResponded November 28, 2012

Hi Anna J,

Thank you for selecting us during your travels to Toronto. We understand that traveling can be exhausting so we strive to make our restaurant the hidden little gem in the city with a great ambiance and well-appointed meal options. Our guestrooms are very spacious and inviting, providing a very comfortable environment- your home away from home.

I have shared your comments with our Chef, Restaurant Manager as well as our Maintenance team

We hope to see you during your next trip to Toronto !


Warmly,


Greg

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Reviewed October 27, 2012

Read all the reviews of numerous hotels in Toronto. All had positive and negative reviews. Choose this hotel based on free wifi and free breakfast since these were not free at most of the hotels I looked at our at least not both of them. We stayed two nights on the 11th floor with great views of downtown. The bed was comfy. In fact, the best sleep I had on a five night vacation. The breakfast was far and above what we are used to as your free breakfast at most hotels. The hotel staff was amazing, friendly helpful, etc. The pool and rooftop deck and hot tubs - spectacular. This will be my go to hotel if I ever travel back to Toronto and my recommendation to friends and family traveling to Toronto.

  • Stayed: October 2012, traveled with friends
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4  Thank travelbunnyngeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel Toronto, responded to this reviewResponded November 28, 2012

Dear travelbunnygeorgia,
We are thrilled to have the opportunity to go above and beyond your expectations. We strive to provide added value, exceptional guest relations and top notch amenities for our guests to enjoy. We are so pleased that you will recommend us to your friends and family and that we will be your choice hotel when visiting Toronto!

Hope to see you soon!


Greg

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Reviewed October 24, 2012

One night stay for Barbra Streisand concert. Our room was complimentary,thanks to a friend. We were on the 11th floor. Room was quite nice at about 300sq ft. with a city view. The main bed was comfortable but very small for 2 people(not sure if it was a Queen or a double) but was comfortable. The pull out bed was lumpy and difficult to sleep on. The complimentary breakfast in the restaurant was quite average, but there were plenty of choices on offer. The biggest downside for us was the location. Right on Jarvis at Shuter not a nice neighborhood late at night or early morning. It is pretty central to the Eaton Centre though. the staff are friendly and efficient. We are glad we tried it, but would prefer to stay in a different location next time.

  • Stayed: October 2012, traveled as a couple
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Thank muskokaguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg E, Manager at Grand Hotel Toronto, responded to this reviewResponded November 28, 2012

Dear Muskokaguy,

Thank you for detailed review. We have taken your concerns with regards to the pull-out couches in the guest rooms and I have shared with our team. In fact, we are actually in the process of changing out all of them for new and more welcoming couches for our guests to enjoy. We hope that we have the opportunity to welcome you back in the future.


Warmest Regards,



Greg

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Additional Information about Grand Hotel Toronto

Address: 225 Jarvis Street, Toronto, Ontario M5B 2C1, Canada
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Spa Hotel in Toronto
#18 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
Price Range: $190 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Toronto 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Toronto Grand Hotel

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