We stayed at the Marriott before our trip and the room was fine. Service in the restaurant was some of the slowest I have ever experienced. The shuttle to the airport in the morning was fine.
When we returned home from our trip, we checked the shuttle schedule to ensure we were ready and waiting for the shuttle. We were at the shuttle stop 12 minutes before the scheduled pickup time. The shuttle did not come at all for the 10:40pm stop. We waited in the cold and snow until we finally got a ride on the 11:05pm shuttle. During this time, the Hilton shuttle stopped 6 times to pick up. There were multiple stops from many other airport hotel shuttles as well.
I called the Marriott twice while we waited only to be told they" could not reach the shuttle company" and they were unable to offer any assistance. When we finally reached the hotel lobby, I asked for an explanation and was told that the shuttle company could not provide an explanation for missing the 10:40 shuttle time. No further explanation was offered to me. I pressed Monica at the front desk for a more detailed explanation and asked if we would be offered anything for our inconvenience. We booked at this hotel based on the promise that the shuttle runs "every 25 minutes". Monica said she could offer me a cup of coffee but nothing else. I explained that I would be noting a Trip Advisor review and asked again if a reason could be provided for this poor service but Monica said no.
I will definitely NOT be using this hotel again! A very disappointing end to an otherwise wonderful family holiday.
- Official Description (provided by the hotel):
- Toronto Airport Marriott Hotel is situated just minutes from Pearson International Airport, downtown Toronto, Brampton, and Mississauga. Our Toronto airport hotel's location is perfect for business and leisure travel, and we offer complimentary airport shuttle so you don't have to worry about taxis and airport transfers. Our hotel features an indoor pool and fitness facilities. Toronto Airport Marriott Hotel also boasts a business centre and a superb restaurant, Bistro East by West. Stay at Toronto Airport Marriott Hotel and enjoy everything you need for a pleasant and memorable trip to Toronto, Canada. Our spacious hotel rooms offer comfort and elegance, featuring contemporary design and an array of thoughtful amenities including deluxe bedding, a flat-screen TV, and an ergonomic work area. Toronto Airport Marriott Hotel sits on 7 acres of land overlooking Royal Woodbine Golf Club. Our luxury hotel provides the perfect backdrop for guests who have come to Toronto to work or play. ... more less
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- Also Known As:
- Marriott Toronto
- Toronto Marriott