We were stopping in Toronto for one night so a hotel close to the airport was ideal. Since our flight was coming in late, I made a specific request to hold our suite as we would arrive late. We had booked a 2 bedroom suite which would have been fine for us and the kids. When we arrived, we were told the suite was not available. Instead the night manager offered me a regular room with a sofa bed. We had no choice due to our time restrictions. He only knocked off $10 from the bill. I found this very unprofessional, he asked me to take up the issue with the day manager.
Breakfast was simple, just tea/coffee, cereal, toast, eggs, potato, sausage, fruits. The furniture was quite worn but clean enough. There was no bellboy, gotta move your luggage yourself. During the rain, the entire lobby was semi-flooded and soaked.
A mixed bag with this hotel, I didn't like the lack of honouring our booking but the hotel was clean and acceptable for the most part. Next time, I'd try elsewhere.
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- Also Known As:
- Quality Hotel And Suites Airport East
- Quality Inn Toronto
- Quality Hotel Toronto