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“Held our conference/AGM here again.”

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Novotel Toronto North York
Ranked #63 of 136 Hotels in Toronto
Hamilton, Canada
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Held our conference/AGM here again.”
Reviewed October 7, 2013

Catering staff were extremely helpful and the food as usual was great. A communication mixup had us paying for a meeting room we didn't use, though - be sure to communicate clearly and in writing when making arrangements. The catering staff themselves were very attentive and helpful. Bedrooms have not changed much and don't need to as they remain up to date. Comfortable bed but again my pet peeve with hotels nowadays - giving you a duvet and no top sheet. Swelter, freeze or take the bed apart to get comfortable temp.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Novotel Toronto North York, responded to this review, October 11, 2013
Great feedback, thank you, especially as we hear little about our great conference facilities. The team are very committed to guest service, and as you rightly point out, due to the amounts hat can be involved they do ask for confirmations in writing.
The hotel does feature European Duvets in all rooms, however you always have a choice, we keep a psare sheet in all the wardrobes if the temperature gets too hot.
Cheers, Michael.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Ottawa, Canada
1 review
Reviewed October 7, 2013

I stayed in a 5th floor room a week ago and found that every time I showered I was ankle deep in water! I also found that the toilet did not flush well. The batrhoom does not have a fan and as a result there are signs of mildew on the tiles. I will however say that the bed was quite comfortable and the room was otherwise clean.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Novotel Toronto North York, responded to this review, October 11, 2013
Thanks for your feedback. I'm sorry about the drain. Our planned Maintenence Programme does cover the drains, stems all the way back to opening and a basic design flaw in our plumbing system, we are usually to keep them clear... I'll make sure we increase the regularity of the programme.
The bathroom is connected to a central fan / exhaust system which is very efficient, however from a guest perspective, you cannot hear the fan.. quite a regular comment in the hotel.
Cheers, Michael.
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Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 6, 2013

My wife and I spent last night in this modestly priced, beautifully maintained hotel that is located in an interesting neighborhood in north Toronto on the Yonge Street subway line. We were received graciously and we were immediately offered an upgrade to a deluxe king room that was exquisitely furnished and impeccably clean. The bathroom / shower area was well supplied with towels and toiletries, the bed was comfortable, and the hotel restaurant served a nice Sunday brunch that was reasonably priced. What's not to like about this hotel? We will definitely stay there again when we visit Toronto.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mortsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Novotel Toronto North York, responded to this review, October 11, 2013
Made my Friday!! Thanks for your positive comments, makes everyone's efforts worth while. The whole team work hard every day, so great to receive recognition.
Thanks and regards, Michael.
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Eire
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 27, 2013

This hotel is on the outskirts of Toronto but it is in a well connected location with a subway station right beside the hotel and not too far from the the 401 highway. North York is a nice neighbourhood with lots of bars and restaurants very close to the hotel.

The hotel lobby is quite nice and there is ample parking underneath the hotel. When taking the lift to my room, my first impression were not good as the corridors looked old, dark and dated. This worried me as I made my down to my room. The room was completely different - modern, bright with all the mod cons you would expect from a good business hotel. The sleep comfort of the bed was very very good and I did not experience any noise from other guests.

Breakfast was a buffet style and there was lots to choose from - it was very well organised.

Overall I was very happy with this hotel.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blownawish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Novotel Toronto North York, responded to this review, October 11, 2013
Thanks for your feedback, as you all know I keep harping on about our location, just great whether for business or pleasure you can get to any part of the city very easily.. in fact why not simply stay in North York, lots to see and do.
Breakfast, what great value, $14.95 per person and kids eat free... under $30 for a family of four... a bargain!! .. although I am somewhat biased.
Cheers, Michael.
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Boca Raton, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 25, 2013 via mobile

We have stayed often over the years. Price is good and location excellent for north Toronto/north suburbs and access to 401 and subway. But carpets are stained and frayed. Maintenance used masking tape to bind wallpaper seams. Room just felt grungy.

Stayed September 2013, traveled as a couple
Helpful?
Thank p a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Novotel Toronto North York, responded to this review, October 11, 2013
Thanks for your honesty and constructive feedback. I don't know why we would use masking tape to repair wallpaper so i checked with our maintenance team. When they repair the joins between two sheets they will use masking tape to secure the pieces, then remove it when dry. Clearly did not happen, they forgot to go back and finish the repair properly.
Thanks for letting me know, it will not happen again.
Cheers, Michael.
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Winnipeg, Canada
Level Contributor
58 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed September 22, 2013

I stayed at this hotel for a couple of nights on business in early September. It is affordable, well located, with parking conveniently located in the underground. The staff were pleasant, the food in the restaurant was well priced for Toronto, and tasty. In spite of this, I can't say that I particularly enjoyed the experience. My room was dark and there just seemed to be no way to get light into it, regardless the time of day. The TV was screwed to the wall in a position that I found awkward to watch, and there was no bottled water in the room which is something I really missed. I am not wild about drinking water from the tap in glasses provided by the hotel. The common area was tiny, just a few seats at the bar - so I spent more time in my room in the evening than I wanted to, leaving me feeling quite isolated. In summary, I would stay here again if I had to, but would be equally inclined to explore other options in the area.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbie o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Novotel Toronto North York, responded to this review, September 24, 2013
Thanks for your feedback, clearly we did not explain Trio to you....in that we have lounge and high chairs plus regular restaurant style tables that enables you to sit where you like, whether for work or pleasure. Good observations about the bedroom, always gives me food for thought.
Cheers, Michael.
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Kokomo, Indiana
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 20, 2013

We had business on the east side so we stayed at this hotel which has a subway line in the basement of the building. A supermarket across the street accessible via an underground crossing available was useful for snacks. Found a few ethnic restaurants a few blocks away. Very nice front desk staff (Thank you Emi & Ikti)!! The salt water pool was really good to splash around in. 4 of us stayed in a small room with a nice view. The pull out sofa actually accommodated 2 separate twin mattresses which were very comfortable for a not too tall person. There was even an outdoor farmer's market & art festival on the particular Thursday + weekend we were there in August. Good deal!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SeaStarHarmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Novotel Toronto North York, responded to this review, September 24, 2013
Thanks for recognising Emi and Iftikar, great team members who clearly enjoy their work and making the "guests happy". I'm glad you enjoyed your stay and found us to be good value, check out our web site novotel.com for our best rates,
Cheers, Michael.
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Additional Information about Novotel Toronto North York

Property: Novotel Toronto North York
Address: 3 Park Home Ave, Toronto, Ontario M2N 6L3, Canada
Phone Number:
Location: Canada > Ontario > Toronto > North York
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Toronto North York 3*
Number of rooms: 260
Official Description (provided by the hotel):
The Novotel Toronto North York is a 3 star hotel located in uptown Toronto with easy access from major highways. Ideal for a business trip or short break, the hotel features nine meeting rooms for conferences and seminars, an exceptional restaurant andbar, heated indoor pool, fitness facilities and a direct indoor access to subway and shopping mall. ... more   less 
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Also Known As:
Novotel Toronto North York Hotel North York
Accor North York
Novotel North York
North York Novotel

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