I booked the romance package at $700 for our 15 year anniversary. For that price had high expectations. What a disappointment. The staff were shabbily dressed and generally inattentive. The spa host was unfriendly, but the spa staff were excellent and we did have a terrific couples massage. Out room was nice, but definitely underwhelming, for the price. The package included champagne, but it was just a glass each. I would have overlooked this mediocre, nickle and dine hotel experience if not for the breakfast. All we were offered during the breakfast were some muffins, danishes and croissants by a very unfriendly waitress. I cannot believe that there any sane management personnel would allow someone like this to work at their so called high end establishment. When my wife asked for a croissant, she was told they were out. For $700, how can you be out? No apologies, nothing. Then I asked if I needed to sign anything when we were ready to leave, to which she responded with a shake of here head and walked off. talk about the royal treatment. Not!!!
Furthermore, I booked the Windsor Arms because the website says they have a piano bar, which is open on Wednesday Thursday nights, I believe. It includes a tapas menu as well. We were very much looking forward to attending. However they replaced the piano bar with a tea room over a year ago, but the web site still have not been changed to reflect that change. Unbelievable to say the least. When I brought it up with the hotel, they just blew me off. I would never have booked if I have known there was no piano bar. I would have instead booked the Park Hyatt. Talk about regret.
Trust me. Do not go to this horrible join. We ended up checking out and going to Jack Astors for lunch. The service was outstanding from start to finish and the bill was $23. Hmmm.
- Official Description (provided by the hotel):
- Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities. ... more less
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- Also Known As:
- Windsor Arms Toronto
- Windsor Arms Hotel Toronto