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“Windsor Arms Stay”
Review of Windsor Arms Hotel

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Windsor Arms Hotel
Ranked #39 of 136 Hotels in Toronto
Certificate of Excellence
ontario
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Windsor Arms Stay”
Reviewed October 8, 2012

We are a family of 4, 2 adults and 2 kids. We wanted a night on the town, close to the ROM, and decided on the Windsor Arms. We enjoyed the Thanksgiving Sunday brunch, turkey was ok, but king crab was phenomenal! Service was good, and the dining room is a very elegant space.

The location of the hotel is fantastic, on a quiet street right off Bloor. We stayed in a junior suite on the 4th floor. The pictures on the site don't do it justice. The pool and the room are much better in person. Great sauna in the pool area. All aspects of the otel are very clean and well maintained. The bathroom was all marble and spacious. Had a jacuzzi tub, which we did not use. Separate shower was very nice. Bed was very comfortable. Kids slept on the pullout sofa (queen). There was some creaking/dripping noise late at night, which was annoying. Butler was very accommodating. Hubby got his shoes polished, complimentary choc dipped strawberries and newspaper. We had requested a DVD player to the room.

Complimentary breakfast next day was not that great. "Something" was missing. Chocolate croissants were delicious, though. Service was excellent. We valet parked our car for $30, service was top notch there and at the front desk. We checked out early, around 10 am, and walked to the ROM. We picked up our car at the hotel around 1:30, and they had already loaded the luggage, so no delays.

Overall impression was great. We loved it and would stay again!

Room Tip: Fourth floor affords easy access to the pool. Showers right next to the pool are great.
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  • Stayed October 2012, traveled with family
    • Value
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Helpful?
1 Thank julyOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
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English first
Lichfield
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 4, 2012

Stayed where for 3 nights in Sept 2012. The place was full of effortless charm - ANYTHING was possible, I've only ever found this before in a hotel at The Goring in London (England).

All staff were superbly trained and conscientious - they all totally " owned " the hotel.

Every time I visit Toronto in future I'll stay here, and I'm telling everybody I know to stay here now.

Can't wait to go back.

Room Tip: They're all good.
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  • Stayed September 2012, traveled with family
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Helpful?
Thank EMMA B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 29, 2012

The Windsor Arms is our favorite place to stay in Toronto: our home away from home. The rooms are very quiet and comfortable and elegantly decorated. The service provides a personal touch: people know your name; your butler is at your beck and call. The ammenities are first class. the location is convenient to down town activities.
It's not perfect: the lobby has limited seating and no real place to lounge; the toilet sound like a rocket taking off.
This is a botique hotel; small, personal and a nice setting for couples, friends and family or a business person looking for peace quiet and privacy.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 29, 2012

It's a great location, but despite it's very British name and interior decor (which is exquisite) and being British I was surprised not to see tea facilities in the room - just coffee.

They did compliment me a tea, which was kind after our 1 hour journey to get there - otherwise it's $5!

The fire alarm went off at 3.30am and the air con was 'clicking' all night, which I recorded and played to the reception in the morning - so you can imagine I didn't get much sleep ;-) So not the best experience...

The next morning we were asked the right questions 'did you enjoy your stay/have a nice sleep' but our response being the air con and fire alarm didn't justify and apology or much response to their question?! Certainly not a discount to a bad sleep which is what you want from a hotel no?

The breakfast was good (sausage horrid) & the waiter was great.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank worldtraveller_10050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
168 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed September 19, 2012

Overall the Windsor Arms deserves the high ratings it receives. Our suite was well-equipped and generously sized, the bed was comfortable, the bath-room spacious (if somewhat eccentrically arranged, and with a shower attachment that needed to be more securely fitted in its housing), and service was polite and attentive, though perhaps not as situation-specific as it should be given the hotel's advertising emphasis on boutique-style butlering services etc For example, indication that the television in the main room of our suite was not operating properly generated attempts to make it do so from a very helpful employee, but no offer of a modest price reduction when he failed to remedy the problem. Also the sound system -- which fed through to separate speakers in every room from a central bedside console -- was eccentrically, and hence frustratingly, set up, with sufficient buttons in the individual room controls that seemed to serve no purpose as to complicate one's working out which ones did actually do something. A cursory summary by a staff-member who knows the system is not adequate, and a printed guide explaining its operation needs to be provided. I got the impression that some of the hotel staff may not have known the hotel and its resources as well as was necessary for them to be able to deliver on the promise of meticulous, client-specific service.
The Sunday brunch buffet was outstanding -- the best buffet I can remember ever having. And the regular breakfast -- included in the room price -- which we tried on our other morning there was very good too.
One decided, and slightly worrying, oddity is that when we asked if there were stairs (rather than just the elevator) down from the second floor, we were told by front-desk staff that there weren't. Speculating that this couldn't possibly be the case (it would surely be contrary to basic fire regulations), we explored along the stretch of the second-floor corridor that crosses above the entrance hall and found at the end of it an unprepossessing looking staircase behind a door, which we assume did indeed lead downstairs (though it looked sufficiently scruffy and uncared for that we thought it might be intended just for staff use and didn't venture down it, simply retreating to the elevator instead). But in the absence of indication of fire exits in the suite itself, it seems rather cavalier of staff to be telling guests that the only way out from an upper hotel floor is an elevator that in the case of a fire would be unusable.

We might stay there again. We would certainly go to the Sunday brunch buffet again. But overall I think that staff need to be a little better informed, and show a little more flexibility and initiative, for this hotel fully to deliver on the genuine substance rather than just the surface show of its claims for attentive service. Our immediate comparison point was Langdon Hall (Cambridge, Ontario), which we had stayed in a few weeks earlier, and which genuinely delivered on every front on its claims for exemplary accommodation, food, and service.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank Travel1000Glen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviewed September 17, 2012

I stayed at the Windsor Arms for 6 nights in September and it was magnificent. It truly is a one of kind slice of heaven. The hotel is all suites and when you enter your room you never want to leave. From the moment your butler brings your luggage to your room to the moment you leave there is so much attention to detail. The staff knows everyone by name and every request is handled with the utmost efficiency. When I go to Toronto there is no other place I would stay! I go annually and Iook forward to every moment there! If you haven't stayed there you must try it.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KA201212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress, Texas
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed September 10, 2012

We stayed here for 5 nights in late August and we loved the great size of the rooms as well as the Butler Pantry.
I believe the charm of this small bouttique hotel says it all. The special touches that make it special are the treats at night time,the Breedlove guitar on the wall for guest to play. The breakfast buffet could be enhanced but was adeqaute and fast for those on the go.
The restaurant was good,and the service from the front desk was prompt and professional.
Our spa visit was not over the top but was on a scale of 1-10 I would rate the services at a 6.
Location was perfect for reaching many of the stores and restaurants.
I would stay here and make this my first choice.
The only complaint I have is the AC seemed to be not working after several attempts with Maintenece I gave up. So hope that is resolved next visit. The management did offer to move me to another room but we were settled in and not worth the hassle.

Room Tip: Choose the suite it is worth the extra money
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  • Stayed August 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Arms Hotel

Property: Windsor Arms Hotel
Address: 18 Saint Thomas St, Toronto, Ontario M5S 3E7, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Toronto
#13 Romantic Hotel in Toronto
#17 Spa Hotel in Toronto
#20 Family Hotel in Toronto
#28 Luxury Hotel in Toronto
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Windsor Arms Hotel 5*
Number of rooms: 28
Official Description (provided by the hotel):
Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities. ... more   less 
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Also Known As:
Windsor Arms Toronto
Windsor Arms Hotel Toronto

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