I stayed with my husband and son in the Junior suites for two nights 4/1-4/3. After 2 nights in our rooms, we realized that there was dried blood on the comforter of the bed at the main bedroom. That was not a small spot, but almost 1/2 size of the comforter at both sides. We called housekeeping and front desk who inspected the comforters, but we felt so upset that we slept in unsanitary conditions for 2 nights. When we checked out to the hotel, the front desk said the manager would contact us for accommodation or "He would do something" for our unpleasant stay. We waited it for few days, nothing happened, so we called the hotel to ask the email of the manager. We wrote him a short letter to express our discomfort, he responded "Your discounted rate was based on minimum 3 nights stay, stays of 2 nights are charged at the full rate of $129 + tax per night, however we did maintain the discount for you and we also waived the cost of parking and WIFI. That’s savings of over $113." Really? The discount rate was reflected on my original book I made online, not an accommodation. They did charged $24.65 for parking- It appears on my credit statement. What is he talking about waiving parking fee? I didn't ask for the free WiFi, but it was the offer to cover the mistake made by the front desk employee. Upon my check in, I gave my husband's name to the front desk as he would arrive to the hotel later; however the hotel employee had me wrote down my husband's full name on the check-in reservation sheet and filed it at the box. She said that she was busy at that moment and would added his name to the system when she had time. She forgot to do her job and my husband couldn't check in to the hotel when he arrived. I've stepped out to hotel far away at that time and I couldn't come back to let him in. He had to carry his luggage all over Toronto as he was not able to check in. It interrupted our trip itinerary and it caused us inconvenience.
That was absolutely unpleasant stay.
- Official Description (provided by the hotel):
- The Town Inn Suites is centrally located in downtown Toronto. Close to the shops of Bloor and only steps away from transportation at Bloor and Yonge. Our suites range from 500 to 900 square feet and have fully equipped kitchens. Perfect for long term and short term stays. Each suite has a full living room, kitchen and dining room areas. Whether you are on business, leisure or family trips the Town Inn has a suite to accommodate all your needs with both one and two bedroom suites. ... more less
- Reservation Options:
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- Also Known As:
- Town Hotel Toronto
- Town Inn Suites Toronto