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“Good location but......”

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Toronto Marriott Downtown Eaton Centre Hotel
Ranked #28 of 132 Hotels in Toronto
Certificate of Excellence
GreenLeadersPlatinum level
Mooresville, North Carolina
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Good location but......”
2 of 5 bubbles Reviewed August 21, 2013

Picked this hotel for a family vacation after staying here back in January for business. I guess I forgot a few things about the Hotel. The location is good (next to the Eaton Centre, close to Yonge St) but the amenities are poor and the service is average at best. Positives: the hotel has a pool and a restaurant on-site. The fitness center is nice and on the top floor with the pool. Overall the room is above average and the hotel has easy access to the Eaton Centre on floor two. Negatives: the pool is very small, you have no view due to being on Dundais St and beside the mall, employees in the restaurant are not friendly and act as though you are bothering them if you come in for lunch or ask if they have the same items that are on the room service menu (we asked one man and he said he had no clue and didn't even have a copy of the room service menu), housekeeping had to be called twice because they did not leave enough towels, at check-in they basically tell you nothing unless you ask questions (an example would be the Wi-Fi which is only free in the lobby or you have to pay $10 per day). The worst part of the hotel is the concierge, especially the younger male. He is not friendly and tries to answer your question with as little detail as possible. I think it is a game to him or it seems to be. All these make this hotel one I would cross off my list for the Toronto area.

Keep in mind that this hotel is a pretty good distance from the airport. A taxi or town car will cost you $60 one way. It is also at least a 20 minute walk to the Rogers Centre, 20 minutes to the Art Museum, 25 minutes to the Science Museum, 30 minutes to the University of Toronto and over that to several other "Landmarks". The only stuff that is really close by is the Air Canada Centre and the Hockey Hall of Fame. Plan to take public transportation or rent a car.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (221)
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Silver Spring, Maryland
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 19, 2013

This hotel was very nice, rooms large, clean and comfortable. The lobby free internet was great. However, skip the rental car. Traffic in Toronto is the same as any big city with major roadwork and development downtown, terrible. Take a taxi or shared van and save your self money and a headache!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KGupman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockaway, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 19, 2013

We stayed one night here, it is a good place to stay. The location is excellent, right in the middle of the city. go to the bottom floor of the Eaton Center for the food court, all the options are available there.
The hotel is connected to the Eaton Center, have to walk through the Sears lingerie department!
I didn't like that I have to pay for WiFi in the room. there is free WiFi in the lobby only. The parking is $30 self park and $40 for valet. The garage is under the hotel. The staff is very nice and the rooms are nice too.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rakshanda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed August 15, 2013

I had a brief stay at this hotel this summer and I felt very comfortable and satisfied with my stay. The hotel staff was very friendly and professional. The hotel lobby was very nice. I was attending a friend's wedding so booked this hotel since it was the closest to the wedding venue. The area around it was very safe and it was fine walking back to the hotel even at midnight (there was a police car right across from the hotel too). (It's in downtown Toronto). The price wasn't that bad either. The only thing is that breakfast was not included in my package.

I would definitely stay there again in the future.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shmnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Grange, Illinois
Level Contributor
160 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed August 13, 2013

The location is great and staff is friendly and helpful in this well maintained hotel. Walking distance to AGO and U of T. For a great breakfast walk thru Eaton Centre, turn right 1 block to Eggspectation - delish!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funfamily5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

Pros: easy access to Eaton Centre Shopping Mall. Hotel Staff Service was terrific. Needs were met in terms of room requests, refrigerators, etc.

Cons: I was hoping for something with less of an urban feel - my fault for not scoping out other locations in advance. It was somewhat sufficating with all the buildings, people, stores, etc. It was a relief to get down to the waterfront for some fresh air.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VAHHHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 9, 2013

I am very impressd with this hotel. The location is very convenient to all the attractions.The rooms are very nice and comfortable. The staff was very professional. The rate was a value for the area and the hotel. I look forward to a return to this hotel.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morlev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Toronto Marriott Downtown Eaton Centre Hotel

Property: Toronto Marriott Downtown Eaton Centre Hotel
Address: 525 Bay St, Toronto, Ontario M5G 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Toronto
#20 Luxury Hotel in Toronto
#24 Family Hotel in Toronto
#31 Business Hotel in Toronto
#32 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Toronto Marriott Downtown Eaton Centre Hotel 4*
Number of rooms: 461
Official Description (provided by the hotel):
Welcome to Toronto Marriott Downtown Eaton Centre Hotel! Our upscale downtown Toronto hotel offers spacious guest suites and hi-tech meeting rooms for the business traveller. With free Wi-Fi in our public areas and an array of family vacation packages available, plus more services and amenities to make your stay an enjoyable one, we are a top choice among all Toronto hotels. Travellers looking for Toronoto Downtown hotels will find that Toronto Marriott Downtown Eaton Centre Hotel is ideal. We sit near famous attractions in the downtown area, such as CN Tower, Eaton Centre, and the Hockey Hall of Fame. We offer stylish and feature-rich accommodations, including thoughtfully designed guest rooms with modern amenities. Whether you are staying in Toronto to work or play, you will find that our Toronto hotel provides everything you need for a pleasant and productive experience. ... more   less 
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Also Known As:
Marriott Toronto
Toronto Marriott

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