August 18, 2007
Booked with Hotwire and got a fantastic deal for 2 rooms at the Hilton downtown. Have stayed there before so was expecting the typical 4 star treatment.
Our room was filthy as was the second room. Rubbish under the bed, bottle of deodrant on the floor, dirty carpets etc. We did complain and tried to change rooms but the hotel was full that night.
Next morning, we informed the staff again as we were checking out. Her solution was that since we used a bottle of water from the mini-bar, she would give that to us free in lieu of the bad condition of the room!!! Not really typical Hilton service.
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- Also Known As:
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- Hilton Hotel Toronto
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