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Alvin
Omaha, Nebraska

Excellent Hotel Experience!

Review of Hilton Toronto
5.0 of 5 bubblesReviewed Oct 26, 2019
I spent a weekend in Toronto and the Hilton Toronto did not disappoint. The location in downtown Toronto is perfect for those eager to experience the heart of the tourist/financial district attractions and activities. The rooms are spacious and the amenities are top-notch. The price you pay for the service that is rendered is enough to make anyone desire to be a Hilton loyalist!
Date of stay: October 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review
Responded Oct 28, 2019
Dear Trip Advisor Member...
Thanks for the feedback regarding your recent stay experience.
We take great pride in providing exceptional service and I am happy we were able to create an outstanding experience for you.
We look forward to having you stay with us again.
Andy Loges, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,056)
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Traveler rating
1,520
1,477
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Reviewed October 23, 2019

Nice, big Hilton. Great bar, good restaurant (Ruth's Chris!) great location. Lots of good places to eat within walking distance. Downtown construction is kind of a pain now, but not too bad. Great service by Lexi and Susana at the front desk. Housekeeping was great. And I love the scenic glass elevator!

Date of stay: October 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Joe V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded October 24, 2019

Dear Trip Advisor Member...
Thank you for taking the time to share your review with us! I'm so pleased that you enjoyed your time at the hotel and in Toronto! Our team works very hard to "share the light and warmth of hospitality" with each and every guest! I'm thrilled that you felt this spirit during your time with us! We do hope to have the pleasure of seeing you again whenever your travel plans include Toronto!
Andy Loges, General Manager

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Reviewed October 22, 2019

The Downtown Hilton in Toronto is in a fantastic location in the financial sector of the city. It is within walking distance of most attractions and museums. The rooms are older but still nice with great views from the upper floors. The staff is very good and helpful with any problems or questions. There is self service parking attached to the hotel. This was a real find for us as it was the weekend of the Toronto Marathon which began outside the hotel.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
3  Thank journeymaid48
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded October 24, 2019

Dear Trip Advisor Member...
Thank you for taking the time to share your feedback with us! I'm glad to hear that you had a chance to experience the excitement of Toronto as well as the many features of the hotel! Come back and visit us soon!
Andy Loges, General Manager

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Reviewed October 22, 2019

Great location in the middle of all the action. You can walk to any attraction or hop the street train for a quick ride. The food leaves a lot to be desired so don't waste any time or money eating at Tundra. Cocktails are pricey and the service doesn't justify the price tag. Also, the deposit is $75 CAD per day so be prepared. Otherwise this is a prime location.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank ctrlaltd3lt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded October 24, 2019

Dear Trip Advisor Member...
Thank you for sharing this feedback on your recent experience with us. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope that you will come back and visit us again soon!
Andy Loges, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2019

I have always had good experiences with Hilton regardless of where in the world and will continue to book with Hilton in the future. The Hilton Honours program is a plus! Room was quiet and clean and comfortable.

Date of stay: October 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Carole081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded October 24, 2019

Dear Trip Advisor Member...
Thank you for taking the time to share your feedback with us! We greatly appreciate your business and hope that we will see you again soon!
Andy Loges, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2019

If you are expecting quality service by great staff, then i can assure you this is not the place for you and your family.
Beware: Check your bills twice.
Consider yourself lucky if you come across Dipti,Stephen and Ronisha otherwise rest of staff will work very hard to RUIN your trip.
+ve is Chef who created breakfast. You will taste same stuff but really great creation and pool.
Isabella has no idea about customer service and when she caught lying then no idea how to apologize to earn back trust?
You will not find smiles on any Servers in breakfast area it seems they are forced to work. Dipti is running around to cheer up even serve by herself.
Try ask some help or something and you will hear words I dnt know, ask someone else. .....ha ha ha never witnessed so irresponsible staff.
we are gold honor member and staff tried to make sure we should be sorry about this status.
Upgrade available to not available with in no time....we provide this entitlement to you are not entitled with in no time...
vallet service is quite handy.

Room tip: avoid this hotel
Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Rajeev S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonYYZ, Front Office Manager at Hilton Toronto, responded to this reviewResponded October 22, 2019

Dear TripAdvisor Member,

Thank you for taking the time to share your feedback about your recent stay at Hilton Toronto. We apologize for the shortfalls experienced during the course of your stay in particular with service level at the reception and restaurant. This is not what we are about and we would like to get some additional details about your stay in order to "Make it Right" for you. Please reach out to us at the hotel and we will be happy to assist you. We can be reached at info_toronto@hilton.com.

Warm regards,

Sam Kim
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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