booked this hotel soley on the ratings on this site. was not dissapointed. it was well situated, we upgraded to an executive room, which was on the 30th floor- well worth it for the view (of the CN tower and skydome) and for the facilities of the exec lounge.
We arrived on a friday night (having been to a wedding) so made use of the exec lounge on the saturday morning - this was very nice, very organised, clean and fairly quiet. good choice of food - continental breakfast, no cooked foods.
sunday morning however was a complet contrast, it was terrible, there were no tables, nothing had been cleared up, they were running out of food and unable to replenish quick enough. it was noisy. it was nothing like the previous morning.
I found out there were only 2 staff dealing with the breakfast, they were such lovely girls, but under too much pressure, totally unfair on them. i wrote to the hotel to complain.
It was also the day of the Santa Parade- a massive event in toronto. that is why there were so many people there and loads of kids too.
we eventually found an empty table and had breakfast - views are amazing from the exec lounge.
the monday morning breakfast was perfect again!
we ate on the sunday night at the "Ruth's Chris Steak house" located in the basement of the hotel - not owned by the hotel - it was excellent - amazing steak.
overall - i would highly recommend the hotel. the staff were all polite and helpful, even the poor girls serving in the exec lounge, under so much pressure!
the rooms were spacious and clean and nicely decorated.
best bed i have ever slept in - massive and comfortable.
will be back........(not many places i can say that about!! )
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- Also Known As:
- Hilton Toronto Hotel Toronto
- Hilton Hotel Toronto
- Toronto Hilton Hotel