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“Great hotel”
4 of 5 bubbles Review of Hilton Toronto

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Hilton Toronto
Ranked #33 of 132 Hotels in Toronto
Certificate of Excellence
ottawa
1 review
“Great hotel”
4 of 5 bubbles Reviewed December 31, 2009

The hotel was clean and the staff friendly, reasonable prices and a great breakfast.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank health123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, January 4, 2010
Dear Trip Advisor Member...

Thank you for your feedback! We greatly appreciate your comments and hope that we will have the opportunity to welcome you back to the Hilton Toronto in the very near future!

Warm Wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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florida
Level Contributor
1 review
4 of 5 bubbles Reviewed December 15, 2009

I arrived on Dec 9th and was greeted by "Jason" a warm and friendly guest agent. We had actually spoken earlier in the week and to my surprise he was there upon my arrival. I had a very quick and pleasant check in experience. And was also told that I had been upgraded to a Jr. Suite at no charge. Upon arrival to the room I was pleasantly surprised as to the size and cleanliness. The bathroom was a nice size and the towels were nice and soft. I had been informed by Jason that the room had been recently redone. The locatioin of the hotel was great. I actually never had to go outside. Under the hotel they have a walkway to the "path" which can take you down to Union station all the way up to Eaton Centre without ever having to go outside. I actually went to see the Raptors play and never walked outside. Concerige was very helpful and had a map of the "path" that helped me get around underground. Should my plans include Toronto in the future I will definitely stay at this hotel again. And again a special thank you to "Jason" for all the hotel information provided to me prior to my stay and at check in.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rlirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, December 16, 2009
Dear Trip Advisor Member...

Thank you so much for sharing your experience with us! I was so pleased to learn that you felt "warmly welcomed" by our team and enjoyed the location and ammities of the hotel!

We look forward to seeing you again soon and from all of us at the Hilton Toronto...."Happy Holidays"!!!

Warm wishes,

Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 2, 2009

l was recently welcomed back to the Hilton Toronto for what would be my fifth stay at the hotel, very well situated in the downtown Toronto area. l remember my first visit to Toronto in 2002, being most impressed upon my arrival at the Hilton, there was something magic about the wood and stone-like decor as you entered the lobby, as well as the general layout of the ground floor, not to mention the fantastic view from the bedrooms looking out towards University Avenue. l have since stayed at two other hotels in Toronto, but have always wished to return to the Hilton Toronto. There is something special about the location of the hotel and the light effects around it.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveltime44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, December 3, 2009
Dear Trip Advisor Member...

Thank you for your wonderful feedback! We truly appreciate that you took the time to share your experience with other travellers!

Our team here at the Hilton Toronto works very hard to create a warm and inviting environment that allows all of our guests to create a personal experience that exceeds their expectations!

I hope we will have the opportunity to welcome you back again in the very near future!

Warm wishes,

Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 25, 2009

Finally a Hotel that we can count on. My spouse and I were so please from our past stay at the Hilton. We have now found the hotel that meets our needs. We've stayed at different hotels in the downtown area over the past couple of years. We have a budget as well as requests due to the fact the reason for our travels are for medical reasons. The staff was the most pleasant and helpful staff we have ever come across. We actually had a good nights rest, the food in the hotel was amazing. It was quiet and clean, not just in lobby but the room was fresh and very comfortable. Even though we must go back to T.O again in the near future for medical reasons, at least now we have a great place to stay!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tamakwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, November 26, 2009
Dear Trip Advisor Member.....

Thank you for the great feedback! I'm thrilled to hear that our team members have created the welcoming environment that serves as your home away from home in Toronto!

If there is anything else we can do to make your time with us more comfortable, please do not hesitate to let me or any member of our team know!

Safe travels and we hope to see you soon!

Warm wishes,

Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
Level Contributor
17 reviews
4 hotel reviews
5 of 5 bubbles Reviewed November 24, 2009

Great facility. Clean rooms & common areas. Very comfortable bed. Up-to-date electronics. Well appointed fitness facility. Convenient location. Courtious & responsive staff.
Be sure to upgrade so you have access to the executive lounge (32nd floor). It's a fabulous perk.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCKCKCCCMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, November 26, 2009
Dear Trip Advisor Member...

Thank you for your great feedback! Your comments say it all.....so..."Thank You"!!

I completely agree with you about the Executive Lounge being a great perk. Situated atop the hotel on the 32nd floor, not only does the lounge offer our Executive Level guests upgraded daily continental breakfast, all-day beverages, evening snacks and honour bar, but great access to our team members who can assist with computer usage, business services and the best views in town! For a nominal upgrade charge, we think this is one of the best values we offer and I encourage everyone to give it a try!

Thanks again for the gift of feedback! Our team thanks you and looks forward to seeing you again soon!

Warm wishes,

Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 20, 2009

We spent the weekend in Toronto to take our to granddaughters to the Santa Parade. We chose the Hilton because the parade route was nearby. Not only was it the perfect location for the parade, it was close to the subway stations and Eaton Centre. AFter the parade we took our granddaughters to the "in and out" pool where they loved swimming under the "wall" separating the two sections. Outside they could see the CN Tower. When going to/from our room we rode the glass elevator, which also provided a view of the CN Tower (it's beautifullly lit at night). We were given a free upgrade to the Executive Floor so could take our girls to the lounge for a 360 degree view of Toronto and to enjoy a soft drink. Our girls 3 & 6 were made welcome wherever we went. Our room was large and beautifully decorated, the staff friendly and the food good. Highly recommend this hotel for a Toronto stay.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RiverRainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, November 23, 2009
Dear Trip Advisor Member...

Thank you so much for sharing your experience with us!

Conrad Hilton founded our company on the core value of "sharing the light & warmth of hospitality". I'm so pleased that your time with us allowed us to share that warmth and light with you!

We look forward to seeing you again soon!

Warm wishes,

Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
2 reviews
5 of 5 bubbles Reviewed November 19, 2009

The hotel has a beautiful lobby, very grand yet welcoming. The front desk staff were helpful and courteous. Our room was on the 12th floor overlooking the pool. At that height there was still street noise (mostly sirens) but nothing that disturbed our sleep.
The room was a very comfortable size, we had two queen beds, but there was limited drawer space for clothes. The bathroom was well appointed and the shower was great. Very clean.
The hotel is within easy walking distance to Eaton Centre shopping (3 blocks I believe) and the subway.
The pool is great. The fitness centre is well equiped but like so many hotel fitness centres it has a bit of an "after thought" feel to it.

Overall we had a great stay with great value.

  • Stayed November 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KelvinOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, November 23, 2009
Dear Trip Advisor Member...

Thanks so much for taking the time to share your experience! It sure sounds like you took full advantage our great location, facilities and services!

As an "urban" hotel, we are occasionally impacted by the many sights and sounds of our neighborhood. I'm glad to hear that the urban part of your experience did not detract from your overall stay!

Our newly renovated Fitness Centre is indeed well appointed with all new Precor equipments for the most discerning fitness buff! Open 24 hours it is a great facility that our guests have been complementing us on.

I hope we will have the opportunity to serve as your "home away from home" in Toronto whenever you come to visit!

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Toronto

Property: Hilton Toronto
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Toronto
#30 Romantic Hotel in Toronto
#31 Family Hotel in Toronto
#34 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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