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“Wonderful vacation”
Review of Hilton Toronto

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Hilton Toronto
Ranked #36 of 138 Hotels in Toronto
Certificate of Excellence
Reviewed August 18, 2014

We came to the Hilton Toronto last year for our anniversary and were given the star treatment. When we inquired again this year about what they could do to make our trip special they went above and beyond with free upgrades to help make it a memorable trip for us! All of the staff we encountered were very kind and helpful and you can tell they truly love what they do. The rooms are very clean (we're picky) and it is walking distance to anywhere we wanted to go (Eaton Centre, Kensington Market, CN Tower, Aquarium). We will never stay anywhere else when we go to Toronto now!!

Room Tip: Higher floors have access to the executive lounge.
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
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Thank Aalife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded August 19, 2014

Dear Aalife ..

Thank you for taking the time to share your experience with us! I'm pleased to learn that you enjoyed your time at the hotel again this year, and in Toronto! We will also be sure to share your team member experience with our hotel community as a great example of how the "little things" make a big difference to our guests!
We look forward to welcoming you "back" whenever your travel plans include Toronto! Again, best wishes on your anniversary! Have a great day! Andy Loges, General Manager

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1,501 - 1,507 of 3,230 reviews

Reviewed August 18, 2014

We stayed for two nights and were able to do a number of interesting things in the neighborhood. We had breakfast @ the tundra twice and dinner there once and enjoyed the three meals. the room was very nice and comfortable and the quality of the bed and bedding excellent.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Janet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded August 19, 2014

Dear Janet D ...

Thank you for taking the time to share your feedback with us! We appreciate your comments and will certainly share them with our team! We look forward to the opportunity to welcome you back whenever your travel plans include Toronto! Have a great day! Andy Loges, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2014

Stayed here on a Friday night to celebrate an anniversary. To say we had some logistical issues is an understatement. The first room we went to hadn't been made up after the previous occupant so we trudged down to the front desk with all of our luggage. The front desk clerk was very accommodating and upgraded us to a brand new room on the 31st floor. When we got to that room it was dead bolted and we couldn't get in. We trudged back down to the front desk again with all of our luggage. This time the same front desk clerk gave us another room and this time gave us access to the executive suite which included a free breakfast the next day.

The key for this room worked - at least initially. I couldn't gain access to the room with my key a second time when I went out to the ice machine. Luckily my wife was still in the room and let me in. When I phoned down to the front desk about the issue the same front desk clerk sounded annoyed with me (guess she figured I was one of those problem customers) but she did send up a porter who showed me that I wasn't using the key card properly in the slot. This is pretty absurd as I have stayed in hundreds and hundreds of hotel rooms over the years and know how to use a key card. The problem is definitely with the type of locks they are using with the new rooms. The key worked intermittently during our stay - it usually took four or five tries each time to work properly.

The final logistical issue was the wireless internet - we couldn't get into it from our room on the 31st floor. I do IT for a living know what I am doing so the issue wasn't with me. As it was our anniversary celebration we didn't worry too much about the internet and just let this pass.

Despite all of these issues, it is a very nice hotel. When we did finally get settled in our room we were really happy. It was newly decorated and very modern with a very nice high def TV. The room had a great shower and a very comfortable bed. There are lots of restaurants and things to do in the area. We tried the downstairs lounge - it was very nice albeit a bit pricey.

It was a good stay - even though we experienced some issues, the front desk staff handled our problems correctly which is very important. We would stay here again.

Room Tip: Get on a higher floor and try to take the scenic elevators for a great view. The best view in the ho...
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Northern_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded August 19, 2014

Dear Northern_Hiker ...

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience moving forward. I was pleased to read that you enjoyed our newly renovated rooms, albeit, we still have some "glitches" to rectify!

We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include downtown Toronto. Have a wonderful day! Andy Loges, General Manager

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Reviewed August 17, 2014

Hilton Hotels always deliver on their promise. Central reservation was a snap, parking was simple, staff very courteous, accommodations impeccable, facilities top of the line, location fantastic, in hotel restaurants are excellent. Great value.

  • Stayed: August 2014, traveled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded August 18, 2014

Dear Peter F ...

Thank you for taking the time to share your feedback with us! We appreciate your comments and will certainly share them with our team! We look forward to the opportunity to welcome you back whenever your travel plans include Toronto! Have a great week! Andy Loges, General Manager

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Reviewed August 17, 2014

We had a room on the 16th floor. Good view. Easy walking distance to the major attractions (CN Tower, Aquarium, Hockey Hall of fame etc..). The in and out heated pool in very good, althougt only 3' 7" depth at max. The breakfast at the Tundra restaurant is excellant.

Room Tip: Rooms on the south side (odd number rooms) are quieter, Corner suite are large with only one window...
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  • Stayed: August 2014, traveled with friends
    • Location
    • Rooms
    • Service
Thank Pierre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded August 18, 2014

Dear Pierre T ...

Thank you for taking the time to share your feedback with us! I'm pleased to learn that you enjoyed your experience and we do hope to see you again very soon or whenever your travels next bring you to Toronto! Have a great day! Andy Loges, General Manager

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Reviewed August 16, 2014

This is a great hotel with polite staff in a good location for downtown entertainment and within walking distance of much else. Good views of city at night. Large room. Bed comfortable with more pillows than any human should need. When I go to Toronto, this is definitely my first choice for a hotel. Be aware that restaurants on property are expensive (but good--with experience at Tundra only). But given the location that isn't a problem.

  • Stayed: August 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded August 18, 2014

Dear Brian D ...
Thank you for taking the time to share your feedback with us! I'm glad to hear that you had a chance to experience the excitement of Toronto as well as the many features of the hotel! Come back and visit us soon! Have a great day! Andy Loges, General Manager

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Reviewed August 15, 2014

We stayed five nights here, in a suite on the 18th floor. The room was spacious and bright, with floor to ceiling windows and a great view of the city hall and parliament. The location is excellent. You can walk in minutes to the Eaton centre for shopping, younge street, and the Bay Street area, and in ten minutes you are in Chinatown and Kensington markets. The tram and underground are just outside the door of the hotel so you can be anywhere in the city in a few minutes. Loads of breakfast options in the area, including eggspectation just behind the old city hall.

Stayed: August 2014, traveled as a couple
Thank paull1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this reviewResponded August 18, 2014

Dear paull1975 ...

Thank you for taking the time to share your experience with us! I'm pleased to learn that the facilities and services within the hotel were able to meet your expectations! We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include Toronto! Enjoy your week! Andy Loges, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Toronto
#26 Luxury Hotel in Toronto
#30 Romantic Hotel in Toronto
#34 Business Hotel in Toronto
Price Range: $165 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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