Stayed here on a Friday night to celebrate an anniversary. To say we had some logistical issues is an understatement. The first room we went to hadn't been made up after the previous occupant so we trudged down to the front desk with all of our luggage. The front desk clerk was very accommodating and upgraded us to a brand new room on the 31st floor. When we got to that room it was dead bolted and we couldn't get in. We trudged back down to the front desk again with all of our luggage. This time the same front desk clerk gave us another room and this time gave us access to the executive suite which included a free breakfast the next day.
The key for this room worked - at least initially. I couldn't gain access to the room with my key a second time when I went out to the ice machine. Luckily my wife was still in the room and let me in. When I phoned down to the front desk about the issue the same front desk clerk sounded annoyed with me (guess she figured I was one of those problem customers) but she did send up a porter who showed me that I wasn't using the key card properly in the slot. This is pretty absurd as I have stayed in hundreds and hundreds of hotel rooms over the years and know how to use a key card. The problem is definitely with the type of locks they are using with the new rooms. The key worked intermittently during our stay - it usually took four or five tries each time to work properly.
The final logistical issue was the wireless internet - we couldn't get into it from our room on the 31st floor. I do IT for a living know what I am doing so the issue wasn't with me. As it was our anniversary celebration we didn't worry too much about the internet and just let this pass.
Despite all of these issues, it is a very nice hotel. When we did finally get settled in our room we were really happy. It was newly decorated and very modern with a very nice high def TV. The room had a great shower and a very comfortable bed. There are lots of restaurants and things to do in the area. We tried the downstairs lounge - it was very nice albeit a bit pricey.
It was a good stay - even though we experienced some issues, the front desk staff handled our problems correctly which is very important. We would stay here again.
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- Also Known As:
- Hilton Toronto Hotel Toronto
- Hilton Hotel Toronto
- Toronto Hilton Hotel