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“Good Stay Despite the Logistical Issues” 4 of 5 bubbles
Review of Hilton Toronto

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Hilton Toronto
Ranked #33 of 132 Hotels in Toronto
Certificate of Excellence
Toronto, Canada
Level Contributor
258 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Good Stay Despite the Logistical Issues”
4 of 5 bubbles Reviewed August 18, 2014

Stayed here on a Friday night to celebrate an anniversary. To say we had some logistical issues is an understatement. The first room we went to hadn't been made up after the previous occupant so we trudged down to the front desk with all of our luggage. The front desk clerk was very accommodating and upgraded us to a brand new room on the 31st floor. When we got to that room it was dead bolted and we couldn't get in. We trudged back down to the front desk again with all of our luggage. This time the same front desk clerk gave us another room and this time gave us access to the executive suite which included a free breakfast the next day.

The key for this room worked - at least initially. I couldn't gain access to the room with my key a second time when I went out to the ice machine. Luckily my wife was still in the room and let me in. When I phoned down to the front desk about the issue the same front desk clerk sounded annoyed with me (guess she figured I was one of those problem customers) but she did send up a porter who showed me that I wasn't using the key card properly in the slot. This is pretty absurd as I have stayed in hundreds and hundreds of hotel rooms over the years and know how to use a key card. The problem is definitely with the type of locks they are using with the new rooms. The key worked intermittently during our stay - it usually took four or five tries each time to work properly.

The final logistical issue was the wireless internet - we couldn't get into it from our room on the 31st floor. I do IT for a living know what I am doing so the issue wasn't with me. As it was our anniversary celebration we didn't worry too much about the internet and just let this pass.

Despite all of these issues, it is a very nice hotel. When we did finally get settled in our room we were really happy. It was newly decorated and very modern with a very nice high def TV. The room had a great shower and a very comfortable bed. There are lots of restaurants and things to do in the area. We tried the downstairs lounge - it was very nice albeit a bit pricey.

It was a good stay - even though we experienced some issues, the front desk staff handled our problems correctly which is very important. We would stay here again.

Room Tip: Get on a higher floor and try to take the scenic elevators for a great view. The best view in the ho...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Northern_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 19, 2014
Dear Northern_Hiker ...

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience moving forward. I was pleased to read that you enjoyed our newly renovated rooms, albeit, we still have some "glitches" to rectify!

We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include downtown Toronto. Have a wonderful day! Andy Loges, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,882 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Moose Jaw
2 reviews
5 of 5 bubbles Reviewed August 17, 2014

Hilton Hotels always deliver on their promise. Central reservation was a snap, parking was simple, staff very courteous, accommodations impeccable, facilities top of the line, location fantastic, in hotel restaurants are excellent. Great value.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 18, 2014
Dear Peter F ...

Thank you for taking the time to share your feedback with us! We appreciate your comments and will certainly share them with our team! We look forward to the opportunity to welcome you back whenever your travel plans include Toronto! Have a great week! Andy Loges, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 17, 2014

We had a room on the 16th floor. Good view. Easy walking distance to the major attractions (CN Tower, Aquarium, Hockey Hall of fame etc..). The in and out heated pool in very good, althougt only 3' 7" depth at max. The breakfast at the Tundra restaurant is excellant.

Room Tip: Rooms on the south side (odd number rooms) are quieter, Corner suite are large with only one window...
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  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pierre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 18, 2014
Dear Pierre T ...

Thank you for taking the time to share your feedback with us! I'm pleased to learn that you enjoyed your experience and we do hope to see you again very soon or whenever your travels next bring you to Toronto! Have a great day! Andy Loges, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, United States
1 review
5 of 5 bubbles Reviewed August 16, 2014

This is a great hotel with polite staff in a good location for downtown entertainment and within walking distance of much else. Good views of city at night. Large room. Bed comfortable with more pillows than any human should need. When I go to Toronto, this is definitely my first choice for a hotel. Be aware that restaurants on property are expensive (but good--with experience at Tundra only). But given the location that isn't a problem.

  • Stayed August 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 18, 2014
Dear Brian D ...
Thank you for taking the time to share your feedback with us! I'm glad to hear that you had a chance to experience the excitement of Toronto as well as the many features of the hotel! Come back and visit us soon! Have a great day! Andy Loges, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mannheim, Germany
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 15, 2014 via mobile

We stayed five nights here, in a suite on the 18th floor. The room was spacious and bright, with floor to ceiling windows and a great view of the city hall and parliament. The location is excellent. You can walk in minutes to the Eaton centre for shopping, younge street, and the Bay Street area, and in ten minutes you are in Chinatown and Kensington markets. The tram and underground are just outside the door of the hotel so you can be anywhere in the city in a few minutes. Loads of breakfast options in the area, including eggspectation just behind the old city hall.

Stayed August 2014, traveled as a couple
Helpful?
Thank paull1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 18, 2014
Dear paull1975 ...

Thank you for taking the time to share your experience with us! I'm pleased to learn that the facilities and services within the hotel were able to meet your expectations! We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include Toronto! Enjoy your week! Andy Loges, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ancaster, Canada
1 review
5 of 5 bubbles Reviewed August 15, 2014

Was looking for a hotel with an outdoor pool. Pool was good, lots of shade and overall clean. Good location in TO, has a Starbucks in the lobby. Valets were friendly and courteous. Hotel is under construction (25th floor) we were informed when we checked in, wasn't a big deal.

  • Stayed August 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 18, 2014
Dear Amy M ...
Thank you for taking the time to share your experience with us! I'm pleased that you enjoyed your time in Toronto and the overall services and accommodations at the hotel! We do hope that you will visit us again whenever your travel plans include Toronto! Have a great day! Andy Loges, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, United Kingdom
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

The Hilton is less than 10 minutes' walk from Union Station and really well located for all downtown attractions - including the nearby, superb Art Gallery of Ontario. The overall look and feel of the hotel is contemporary so it definitely isn't the Fairmont Royal York! The rooms are large and nicely decorated, the bathrooms small but again well decorated. We only ate breakfast in the hotel which, as with all Hilton breakfast buffets, is superb.

Room Tip: The higher the better to enjoy Toronto's skyline.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 13, 2014
Dear Perth14 ...

Thank you for taking the time to share your experience with us! I'm pleased to learn that the facilities and services within the hotel were able to meet your expectations! We do hope that we will have the opportunity to "welcome you back" whenever your travel plans include Toronto! Have a great day! Andy Loges, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Toronto

Property: Hilton Toronto
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Toronto
#30 Romantic Hotel in Toronto
#31 Family Hotel in Toronto
#34 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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