Sometimes you book a hotel room and hope all goes well. This hotel exceeded what I expected.
From the moment I pulled up to valet I was treated to the best trained staff and it continued through to the front desk!
I have been in the hospitality industry for many years and the staff couldn't have been trained better.
The Westin Harbour Castles motto is to escape and find tranquility....to relax. The hotel exemplifies this at the door. Enjoy the muted lobby serenity....the lobby lounge.......!

Our room was clean and inviting, modern but understated.

Pricey of course but I felt it was worth the splurge as the Hotel does it right.
We had breakfast at the Hotel and chose the buffet. As anyone can attest...some buffets are just not well done but the Westins buffet was a pleasure. All food from hot to cold was done perfectly and presented nicely.

All in all, I would definitely recommend this Hotel for the attention to service. I commend the staff for their commitment to their craft and that from the valet to front desk to housekeeping and the restaurant I felt welcome and special.

To the Hotel itself.....I hope you read this review as I want management to know that what you do is recognized and I hope I can experience a stay again in the near future.

rooms could use an update and deep cleaning. Easy check out.
Will be back soon.Like the location. cheap places to eat in the neibourhood.
Close to Union Station.
Lots of places to walk the board walk.

I just stayed at Westin Harbour Castle for 6 nights while working in Toronto. The customer service was great from check-in to check-out. Had a room on the 16th floor. Great bed, nice spacious bathroom. I wish that there had been a fridge in the room.

Good location for where I was working, it was within walking distance to Harbourfront Centre. The area is heavily under construction right now, it has nothing to do with the hotel but good to note for travelers.

I stayed here on multiple occasions for business.

Pros: As soon as you pull in to the hotel, the valet parking guys welcome you in. They definitely know how to be polite and be nice to the guests! As you walk into the hotel, you are usually surrounded by many people who are sitting down in the lobby and are socializing. This definitely gives it s a nice atmosphere. As you proceed to check in, the staff are very friendly and polite - quite hard to see them this way these days! One time, my work made a mistake and booked the hotel for me 1 day less than they were suppose to. The front deck had no problems extending my stay 1 more night with the same rate - this never happens anywhere else ... they always charge you much more than your discount rate
Rooms are quite spacious and there is a very good feel to them. Beds are very comfortable!

Cons: Hallways have an old feel to them. During my last stay, I received an allergic reaction to something that they wash their sheets with. When I asked them to provide me with a list of chemical that they use to wash the sheets with, I was never provided with one. While iron and iron board are present in the room, they are not of good quality.
Hotel is right on the harbour, which is very nice if you want to go for a run down the lake and avoid all the traffic lights if you run in the city. However, it is away from the city center, so you have to cab it if you want to go to the city center. If you are working out of town, it is right next to the major highway, so you can easily get on it and avoid the horrible city traffic!

OVERALL: This is my favourite hotel in Toronto (and I have stayed at about 10 of them). However, I am unable to stay here in the future because of the allergic reaction issue.

This was my first time traveling to Toronto and I was very pleased with the Westin hotel. Our room was clean and spacious. The hotel is in an excellent location. Within walking distance to the Air Canada Centre and the Hockey Hall of fame. The staff and service went above and beyond to make our stay enjoyable. I would most definitely return.

The Harbor Castle used to be a great hotel..now it has gone a bit downhill...our room was not very clean..the bathroom needed a good cleaning starting with the light switch and most everything else..lots of dust and dirt which is not acceptable for a hotel of this calibre..the rest of the hotel was ok for the most part but the rooms need a lot of attention and some Mr. Clean.