I stayed here on multiple occasions for business.
Pros: As soon as you pull in to the hotel, the valet parking guys welcome you in. They definitely know how to be polite and be nice to the guests! As you walk into the hotel, you are usually surrounded by many people who are sitting down in the lobby and are socializing. This definitely gives it s a nice atmosphere. As you proceed to check in, the staff are very friendly and polite - quite hard to see them this way these days! One time, my work made a mistake and booked the hotel for me 1 day less than they were suppose to. The front deck had no problems extending my stay 1 more night with the same rate - this never happens anywhere else ... they always charge you much more than your discount rate
Rooms are quite spacious and there is a very good feel to them. Beds are very comfortable!
Cons: Hallways have an old feel to them. During my last stay, I received an allergic reaction to something that they wash their sheets with. When I asked them to provide me with a list of chemical that they use to wash the sheets with, I was never provided with one. While iron and iron board are present in the room, they are not of good quality.
Hotel is right on the harbour, which is very nice if you want to go for a run down the lake and avoid all the traffic lights if you run in the city. However, it is away from the city center, so you have to cab it if you want to go to the city center. If you are working out of town, it is right next to the major highway, so you can easily get on it and avoid the horrible city traffic!
OVERALL: This is my favourite hotel in Toronto (and I have stayed at about 10 of them). However, I am unable to stay here in the future because of the allergic reaction issue.
