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“The harbour views are great!”

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The Westin Harbour Castle
Ranked #32 of 134 Hotels in Toronto
Certificate of Excellence
Melbourne, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“The harbour views are great!”
Reviewed October 10, 2011

We had a great time here. Best of all, we were upgraded from a city view room to a harbour view room without even asking. It is certainly a lovely view!

The beds here are also super comfortable. I often have trouble sleeping and I had the best sleep I've had for a long time.

My only complaint was that when we asked the concierge about the Airport Express bus that leaves from right outside the hotel, we were given some vague information that wasn't entirely accurate. It also would have assisted us if the concierge had mentioned that there is actually a shuttle timetable posted outside the hotel - this would have helped us to plan how to get to the airport but the concierge didn't mention this.

  • Stayed October 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank PipsM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Fremont
Level Contributor
5 reviews
3 hotel reviews
Reviewed October 9, 2011

Nice room, but further from the Toronto Convention Center than I thought. It was a 15-20 minute walk; and its a ten minute walk to Union Station if you're taking transit. BUT for Greenbuild, it was well worth it. The lobby has an airline boarding pass print station which was helpful since internet access was $14.95 per day instead of free. I elected to bypass towel and linen service to minimize my footprint, but was surprised to see no room service at all with no vacuuming or trash can emptying. Still overall, a decent convention venue. Wish I had more time to stay and visit. Toronto looks like it had lots to offer.

Room Tip: I was in a room xx11 on the south tower and it had a great morning sun view over the water.
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  • Stayed October 2011, traveled on business
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    • Cleanliness
    • Service
Helpful?
Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 9, 2011

I stayed at the Westin Harbour for one week and it was a top of the line experience. Everyone from the concierge to the guest relations staff was immaculately professional. I had a room on the 34th floor (lakeview room) which was exceptional. Anything I needed was provided before I could get the words out of my mouth. It was quiet, the beds were very comfortable and the location is phenomenal. Its just a quick walk to a variety of restaurants. I'm visiting again in November for a week! Definitely recommend this hotel!

  • Stayed August 2011, traveled on business
    • Value
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Helpful?
1 Thank Tonyahall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hollywood, California
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 9, 2011

It's not often that you find a world class hotel which gives you the opportunity to control the amount of fresh air coming into your room. These rooms have a small operable vent at the window. It's brilliant because it helps to prevent the scratchy throat and dry mouth that I always get at hotels because the air conditioning system removes all the humidity from the air in the room. Loved it!!

Of course, this Westin had super comfy beds and the usual simple but elegant furnishings and fixtures. They also make it easy to opt out of daily sheet and towel laundering for the sustainability-minded guests. Even their mini shampoo bottles are recyclable - surprising not common in hotels. The staff at the front desk, concierge, and lobby bar were courteous and friendly. And, the room was cleaned to a sparkle every day.

A few things to keep in mind: The lakefront location means you're a bit separated from the rest of the city by an elevated freeway. However, it's short walk to the city center and public transportation. The hotel entrance is a whole floor (maybe more) above street level. So, I'm not certain how a disabled person can get from the public sidewalk to the hotel. You might want to inquire about this if you can't climb stairs.

Room Tip: The city of Toronto doesn't offer many opportunities to get a good view the lakefront. So, take...
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  • Stayed October 2011, traveled with friends
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    • Cleanliness
    • Service
Helpful?
Thank JDBonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 6, 2011

Stayed in the north/west tower. What a great room (# ended in 19) with a great view! Clean, up to date, quiet, and modern. Lots of space, awesome bed, and an attentive, professional staff. Definitely recommending to friends and family!

Room Tip: Go for water side... See the harbor, the airport, and have a great stay!
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  • Stayed September 2011, traveled on business
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Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 5, 2011

If you're looking to be in downtown Toronto on business or leisure, I highly recommend the Westin.

Check in was professional and friendly, the room was great, the view from the 31st floor was awesome, and I had a good sleep.

The location is perfect for the Eaton Centre and other locations nearby. I would definitely make a point of staying there again.

I got a good deal on Hotwire for this hotel, and it's worth noting if you are looking for a good deal.

Room Tip: Ask for a high floor with harbour view.
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JoziMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhote, General Manager at The Westin Harbour Castle, responded to this review, October 6, 2011
Dear Trip Advisor Member,

We are delighted to hear that your stay with us was everything you needed it to be. Thank you for taking the time to let us know how we made you feel.

When your travels take you back to the waterfront area, it would be our pleasure to once again welcome you to your home away from home.

Warm Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 4, 2011

I stayed here for a weekend getaway. The hotel room was clean, with gorgeous towels and sheets, and expansive views of the harbor. The bar was expensive but had very competent, friendly bartenders. The sofas and chairs in the bar lounge were uncomfortably huge, designed for really tall and really wide folks. The hotel is the first stop on the Airport Express and the last to be picked up, making transfers to the airport fast and easy.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DandyAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RKhote, General Manager at The Westin Harbour Castle, responded to this review, October 6, 2011
Dear Trip Advisor Member,

It is always a pleasure to hear that our guests felt well cared for during their stay. Your kind words are greatly appreciated and have been shared with our entire team.

Thank you for taking the time to share your experience with us and we look forward to welcoming you back to our hotel on your next weekend escape.


PS: Did you try our Totem inspired cocktail when you visited the Chartroom?

Best Regards,
-Rekha Khote
General Manager
Westin Harbour Castle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Harbour Castle

Property: The Westin Harbour Castle
Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West , Harbourfront
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Toronto
#23 Luxury Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Official Description (provided by the hotel):
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto

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