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LeSteveO
Lexington, Kentucky

Excellent rooms and service

5.0 of 5 bubblesReviewed Jul 16, 2019
Stayed here for a work conference. Rooms are excellently appointed, roomy and clean, and I had a great view from my room. Hotel is within walking distance of lots of great restaurants. Only negative is that the lobby bar service was a bit slow.
Date of stay: July 2019
Trip type: Traveled on business
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Sheraton Centre Toronto Hotel, responded to this review
Responded Jul 17, 2019
Dear Trail4522,

We are delighted your conference brought you to the Sheraton Centre Toronto Hotel, and are thrilled we could provide you with a rejuvenating and enjoyable stay. We love that you could relax in our newly remodeled guest room and enjoy our 4-star amenities with a view. On behalf of all of us, we thank you for taking the time to review our hotel and we hope to see you again soon.

Tim Reardon
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 16, 2019

Warm and welcoming this Sheraton was the ideal home base for our girls weekend away! Quick and easy check in got us in our spotless rooms (beautiful views of the city including CN Tower!) quickly and back out into the center of Toronto to enjoy the city. Every associate we encountered was helpful and friendly, many quick elevators allowed us to access our rooms without delay and head back out to Eaton Center which is literally steps away. It was a pleasant surprise to encounter the Art show in the beautiful park across from the hotel, even without the show, it's a lovely place to stretch your legs and enjoy people watching. Breakfast buffet or A la Carte options are fresh and hot at the on site restaurant. We enjoyed browsing in the on-site shops, walking around the waterfall park at the interior of the hotel, and the many points we could access the city from the hotel. Would recommend for all types of travellers - business to leisure, couples or families. There is an onsite Starbucks in the lobby for those who love coffee any time of day.

Date of stay: July 2019
2  Thank rrepass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 15, 2019 via mobile

Usually we don’t write reviews, however high level of service we received in this hotel, made us want to share our experience.
We stayed for a night end of June.
Indeed, this hotel has a great location, excellent restaurant facilities, great pool. However, key for us was it’s people factor.
We got very impressed with amazing vibe and attention, care from the employees of the hotel.
Our great experience started off with meeting Anastasia at Reception, who was so kind, welcoming and helpful, that made us a bit sad we booked only 1 night in this location!
Also Karen at the Club Lounge, very kind, welcoming and humble professional.
Not only the hotel has a 5 star location, but, most importantly, 5 star team!
We wanted to express how grateful we are for excellent hospitality.
And to be honest, everyone whom we met in the hotel were great and expressed positive vibes: from front desk, DJ in the lobby to housekeeping and lounge teamers.
Thus, apart from an amazing location (which yes, several hotels offer), Sheraton Center has the most valuable unique asset - it’s amazing team. Congrats management on this achievement!
One more time, thanks to Anastasia, Karen and all the team, we can’t wait to be back!

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank Anna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 14, 2019

I am terribly shocked by the level of service here. It is despicable especially at the pool area. The most rude and unpleasant staff I’ve ever met, slow service, overpriced, bad food. The servers are so impolite. Change rooms are absolutely disgusting. As a Sheraton fan, this hotel does not meet Sheraton standards. It’s a real shame.

Date of stay: July 2019
Trip type: Traveled with family
2  Thank Karine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Sheraton Centre Toronto Hotel, responded to this reviewResponded July 14, 2019

Dear Karine,

Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We are always looking for ways to improve the guest experience, and we are grateful for feedback like yours that allows us to do just that. We sincerely hope you will consider staying with us again as we would like you to experience the hotel as you should have on this visit.

Tim Reardon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2019 via mobile

We spent 2 nights here as a family of 4 in a twin room. The room was clean, spacious and beds incredibly comfortable. One negative was the lacking towels, they knew there would be 4 in the room yet only provided enough towels for 3, but housekeeping delivered extra towels promptly upon request. I can’t comment on the breakfast, except that the breakfast in the small cafe was ridiculously overpriced, albeit convenient. We didn’t try the main buffet breakfast. Check in staff were really helpful, as was the concierge, although once he’s knocked off for the day there is nobody who can assist with arrangements.
We’d definitely stay again though.

Date of stay: July 2019
Trip type: Traveled with family
2  Thank bubblesy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 14, 2019 via mobile

Nice hotel. Well equipped double queen bed room. Nice view. The staff are very helpful. The Bonvoy receptionist was happy and attentive. The pool could be better sorted though. Good facilities otherwise

Date of stay: July 2019
Trip type: Traveled with family
1  Thank POBanerjee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, General Manager at Sheraton Centre Toronto Hotel, responded to this reviewResponded July 15, 2019

Dear POBanerjee,

Thank you for being a valued Marriott Bonvoy member. We love our loyal guests and appreciate your wonderful feedback about the Sheraton Centre Toronto Hotel. We are delighted our staff took excellent care of you and that you could relax in your newly refreshed rooms with mesmerizing views. It is also great to know you had a seamless check-in experience and that you enjoyed our thoughtful amenities. We value your feedback and look forward to your next visit.

Tim Reardon
General Manager

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