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“Drink on roof top”
Review of Park Hyatt Toronto

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Park Hyatt Toronto
Ranked #19 of 136 Hotels in Toronto
Certificate of Excellence
Toronto
Level 6 Contributor
169 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Drink on roof top”
Reviewed April 28, 2013 via mobile

One of the nicest place to have a drink in Toronto. The view is amazing, the service very friendly and helpful. What is needed is a bit of polishing , such as wooden stick to pick up the olives, rather using your fingers and leaving a napkins. However , despite this, it is just an amazing place with a very friendly service

Stayed April 2013
Helpful?
Thank MidnightinParis8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, April 30, 2013
Dear Trip Advisor Member,

Thank you for your kind words regarding our Roof Lounge. It is always wonderful to hear that our guests enjoy the ambiance of our 18th Floor as much as we hope they will.

Your feedback regarding the difficulty experienced while trying to enjoy our Olives has been noted and will be shared with our team.

Once again, thank you for taking the time to share your feedback and we hope to see you on the patio this Spring.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
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Austin, Texas
Level 6 Contributor
319 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed April 27, 2013

Stayed for one night on a business trip. My criteria for a very good hotel for business is safe, good location, quiet room, comfortable bed, good gym and decent place to eat relatively healthly food. This hotel is kind of a mixed bag. I would give it five stars for location (right near lots of great shopping, restaurants and places to walk), the staff who were exceptionally service-oriented, great roof top bar with lovely view and fantastic restaurant on the lobby level. Room service was also outstanding with very healthy options. The reason I rate only four stars was that my room had very irritating plumbing issues. The water pressure in the shower was so low that I almost couldn't wash my hair. Both the shower and the toilet made noise. This may be an isolated problem but now that i see some of the other reviews, maybe not.

I would recommend the hotel and would stay again but I would check on these plumbing issues first thing and ask for a new room before unpacking if there were any issues.

Room Tip: Check room for plumbing issues as mentioned above.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank austinjjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, April 30, 2013
Dear Trip Advisor Member,

Our hope is that every guest who stays with us leaves feeling well cared for. I must firstly apologise that your recent stay was less than a seamless experience. While I am happy to know that you enjoyed most things about your stay, the inconvenience you experienced is in no way the kind of service we strive to provide to our guests.

When your schedule permits would you mind if we connected to further discuss your stay? If so, I look forward to speaking with you in the near future.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed April 26, 2013

Stayed for 4 nights in two rooms with family. A very good hotel for the most part, quiet, excellent staff; concierge, cleaning, front desk...all great. Location is excellent, used the subway to get around which is only steps from the hotel. Tons of shopping close by. We had to extend the stay twice and both times they honored my original rate which was very much appreciated. If you want a good breakfast place I suggest Over Easy which is only a few steps away and is well priced and has good food. A most pleasant stay at the Park Hyatt... Only negative is the Hotel is in need of an update, tired bathrooms, old linens, small room safe but I'd definitely stay again and recommend it.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lew21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, April 30, 2013
Dear Trip Advisor Member,

Thank you for sharing your feedback with us.

It is wonderful to hear that our team and location made your experience a great one. I must agree Over Easy does have a wonderful menu! The opportunities included in your post have been noted and will be shared.

We look forward to your next visit when your travels bring you back to Toronto.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, Indiana
Level 6 Contributor
167 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 22, 2013

This was my first visit to Toronto and I would definitely return the Park Hyatt. The rooms are spacious and well designed. The beds are very comfortable. The fitness facilities are well maintained. There is complimentary coffee and water throughout the day. I would highly recommend to anyone traveling in the Toronto area. The hotel restaurant Annona has terrific food but the service is a little slow. A Starbucks is literally across the street so a great convenience for breakfast on the go.

Room Tip: Choose a room higher up
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJR2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2013

My grandparents stayed here for a few nights and it was a generally positive experience. Everyone was super friendly. It could use a renovation or two like mentioned here but besides that they liked it. The hotel is in a good location too so thats a bonus!

Stayed April 2013, traveled with family
Helpful?
Thank Mery H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, April 19, 2013
Dear Trip Advisor Members,

Thank you for taking the time to share the details of your grandparents experience with us. We are pleased to know that they were comfortable and enjoyed the interactions with our team.

On their next visit to Yorkville, we hope to be their hotel of choice and look forward to welcoming them back.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montecito, California, United States
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 13, 2013

On a recent college search trip we stayed at the Park Hyatt in Toronto, Ontario. The hotel is in a great location in Yorkville, a stylish mid-town section of the city, good for walking, filled with great shops and excellent restaurants. Across the street was the Royal Ontario Museum, a beautiful early 1900's granite and stone facade building with a hideous glass and steel addition that strives for importance and fails miserably. But more importantly for us on this trip, across the street is also the University of Toronto, a beautiful campus, a green oasis in the city. In the hotel itself we found a very pleasant staff who managed to find us two adjoining rooms, large, comfortable, well-decorated and well-appointed. We had requested a low floor and they obliged. The downside being you sometimes felt the rumble of the subway which runs under the hotel. But it didn't disturb our sleep after a long day in the city. The hotel was renovated a few years ago and they did a good job. We also used the restaurant in the hotel for a late dinner after our flight and a couple of breakfast meetings. The food was very good and the staff attentive.

Room Tip: We requested a low floor so we could walk up if we wished. But you do hear (and feel) the subway u...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, April 19, 2013
Dear Trip Advisor Member,

Thank you for selecting us as your hotel of choice during your recent college search trip and for taking the time to share your Yorkville experiences. Indeed, University of Toronto is a wonderful institution on a beautiful campus.

I am pleased to hear that our team made you comfortable during your stay and the culinary creations were enjoyed. Please accept my apologies that your experience was not a completely seamless one as a result of the noise disturbances you noted. When your travels bring you back to Toronto, please do not hesitate to let us know and we will be more than happy to ensure that your room location is exactly how you would like it.

Once again, thank you for choosing the Park Hyatt Toronto as your home away from home.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 12, 2013

I stayed at this property over twenty times in a 2-3 year span. Whenever possible, they upgraded me to a junior suite. I much preferred the rooms in the newer wing. The front desk staff can be a bit 'cold' but I was always recognized by name at the front desk, and by the wait staff in the terrific restaurant, where the food was always amazing. The location is unbeatable, and the hotel is comfortable. I was a bit underwhelmed by the concierge desk, so that is one area that should be worked on.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Westchestertravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, April 19, 2013
Dear Trip Advisor Member,

Thank you for being a loyal guest of ours which is truly something that we do not take lightly.

It is always our hope that our guests feel welcome when they arrive, and though I am happy to know that you were recognized by name and enjoyed our culinary creations, I am disappointed to hear that the reception was ‘cold’ and your experience at the concierge desk underwhelming. I do apologise that your experience was not as it should be, and would like to thank you for sharing this opportunity with us which I have definitely shared with our team.

When your travels bring you back to Yorkville, we hope to once again be your hotel of choice.

Best Regards,
-Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Toronto

Property: Park Hyatt Toronto
Address: 4 Avenue Rd, Toronto, Ontario M5R 2E8, Canada
Location: Canada > Ontario > Toronto > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#10 Spa Hotel in Toronto
#12 Family Hotel in Toronto
#14 Luxury Hotel in Toronto
#14 Business Hotel in Toronto
#15 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Park Hyatt Toronto 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
Park Hyatt Toronto is perfectly situated in the heart of Yorkville, surrounded by over 700 upscale shops, exclusive restaurants and unique galleries. Located just minutes to the financial and entertainment districts, this luxury hotel offers convenient access to the best of Toronto attractions, including the AGO, CN Tower and Casa Loma. Within minutes of your arrival, you will be embraced by warm, residential accommodations and luxury amenities. Unwind in our incomparable 10,000-square-foot Stillwater Spa. Delight in upscale shopping escapades or museums, or settle into any of our premier dining experiences, such as Annona Restaurant or Morton's, The Steakhouse. Then retreat to our legendary Rooftop Lounge with panoramic views of the city. With its state-of-the-art conveniences and personalized service, Park Hyatt Toronto is an ideal choice for both business and leisure travelers. Come discover why today. ... more   less 
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Also Known As:
Park Hyatt Toronto Hotel Toronto
Hyatt Toronto
Toronto Hyatt

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