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“Good hotel close to lots of restaurants”

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Novotel Toronto Centre
Ranked #45 of 136 Hotels in Toronto
GreenLeadersGold level
Toronto, Ontario, Canada
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Good hotel close to lots of restaurants”
Reviewed June 14, 2014

I stayed here for one night in May. Nice rooms, room service was fine, staff were courteous. The location is perfect since the Novotel is close to lot of restaurants and theatres. I felt the price was reasonable for the quality of the hotel.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martha123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, June 16, 2014
Thank you for taking the time to provide a review. I appreciate you making a note of our courteous team, central location, and value. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,086 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (254)
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Belleville
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 11, 2014

Pros: central downtown location, comfortable bed
Cons: uncomfortable pillows, view of parking garage, noisy at night from local bars, the elevator to the underground parking seemed to need maintenance

Room Tip: Higher floors at the rear of the hotel would probably be quieter
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  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cupcakesncoupons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, June 16, 2014
Thanks for your honest feedback regarding your stay with us. While I am glad to read you enjoyed our central location and comfortable beds (that's important!) - I will certainly take note of your suggested improvements, and share them with our team.
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Bydgoszcz
Level Contributor
132 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 10, 2014

You get in Novotel what you expect. The room is quite spacious with all the facilities ( TV, AC, coffee maker etc.). We didn't have breakfast there but we had a good, long swim in the hotel's swimming pool and jacuzzi:) The location is really very comfortable. The hotel has a ground parking.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank igitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, June 16, 2014
Thank you for your 4-star review. We appreciate your honest feedback regarding your recent stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 8, 2014

I've stayed here a few times on business. The lobby is quite impressive but that is where the joy stops. The rooms are dated and dark. The beds are average put pillows are too small and too soft. One time, I was there with colleagues and were rudely treated by the server at breakfast.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sly1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, June 10, 2014
Thank you for your valuable feedback. We apologize about your overall experience at our property, but will take your comments and see how we can make improvements going forward.
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St. Catharines, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2014

Waited with several other travelers for 15 minutes at check-in with nobody behind the front desk. I finally asked at the bar for service and they were able to find help. The girl who eventually came to help was unapologetic and dismissive. Otherwise it was a very nice stay.

  • Stayed June 2014, traveled with family
    • Value
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Review collected in partnership with Novotel Hotels

Helpful?
1 Thank DeanWakil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, June 10, 2014
I apologize about the service you received upon check-in. That is unacceptable. Please know I will be sharing your review with our team to ensure this does not happen again. We always aim for excellence, and it is clear we fell short on this occasion. Thank you very much for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, British Columbia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 1, 2014

I've stayed at this particular Novotel Hotel a few times before and always had a very pleasant stay. This time was no exception. The rooms are reasonably spacious and comfortable. The staff is friendly and very helpful. All in all another good experience. I recommend the Novotel Hotel!

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, June 3, 2014
Thank you for your lovely 5-star review! I'm so pleased to read you had a pleasant stay, found our team friendly and helpful, and would recommend our hotel to others. That means a lot to us, so thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Toronto Centre

Property: Novotel Toronto Centre
Address: 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Toronto
#34 Family Hotel in Toronto
#42 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Toronto Centre 3*
Number of rooms: 262
Official Description (provided by the hotel):
Novotel Toronto is nestled in the historic district of Old Town Toronto. Get a glimpse into Toronto’s past strolling through cobblestone streets, enjoy a wide array of gastronomical international treats at the St. Lawrence Market or savour the flavours from myriad restaurants and pubs. Just steps from the Hockey Hall of Fame, Harbourfront and Union Station, the Novotel is 30 minutes from Pearson International Airport and 5 minutes from Billy Bishop Airport.With a European flavour, whether you are staying for business or pleasure the hotel offers a variety of services to make any stay exceptional. ... more   less 
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Also Known As:
Novotel Toronto Centre Hotel Toronto
Accor Toronto Centre
Toronto Novotel

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