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Novotel Toronto Centre
Ranked #44 of 132 Hotels in Toronto
GreenLeadersGold level
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2,036 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
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English first
Ottawa, Canada
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 17, 2014

Stayed two nights with the kids. The room was ready when we arrived, check in was smooth and staff friendly. A huge plus was the hotel parking for only $25 per night, with elevators straight up to the hotel.
The room was clean and comfy. The only thing to complain about really was the free wifi which was sporadic at best.

Room service was quite pricey, and unfortunately not very attentive. We ordered both breakfast and dinner, and both times the orders were mixed up. Not a big deal, just a bit annoying considering the steep price.

The hotel is situated right downtown, easy to get anywhere. Would stay here again.

  • Stayed March 2014, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Canadianmom2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, March 18, 2014
Firstly, thank you for taking the time to write a review of your stay. I apologize that you experienced a couple of issues with our room service. I will certainly share your review with our team to see how we can improve in that respect. Nonetheless, I'm pleased to read you had an excellent stay, and enjoyed time with your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
79 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 13, 2014

Compared to other hotels in the area, Novotel is relatively inexpensive. The location is convenient to the convention center and much of the Bay Street business district. Not a new hotel, and the room I stayed in had not been refurbished lately, but the hotel is fine. Clean, quiet, decent beds.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArizonaRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, March 18, 2014
Thank you for your feedback regarding your recent stay with us. We really appreciate you taking the time to provide a review. We will share it with our team and use it for future improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
183 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed March 13, 2014

Rented a room for 3 nights with 2 adults and 2 kids for March break (booked through CAA and got great rates) All of our activities were located downtown and we opted not to stay at the Royal York due to construction. What a pleasant surprise. Spacious, clean, well appointed rooms, 3 blocks from the heart of the city with a lot of services within 1 block. (St. Lawrence Market, tons of pubs, tons of restaurants, LCBO, grocery store....) We opted to get the room plan which included buffet breakfast for 2 adults in the rooms price (kids eat free)...OMG WHAT A FANTASTIC DEAL! Service was phenomenal in the restaurant, really friendly and inviting for the kids especially and the buffet was a true full buffet breakfast. We really had nothing bad to say about this hotel and the service. GO.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, March 18, 2014
Hi Chris - Wow! Thank you for your fantastic review! We're very happy you and your family enjoyed your stay with us. I appreciate you highlighting the phenomenal service you received in our restaurant, as well. Hope to see you next time you should visit Toronto.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stittsville, Canada
Level Contributor
155 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 507 helpful votes
Reviewed March 3, 2014

This was handy to the train station so you could walk but the street was under construction and may be for some time. Nothing out of the ordinAry in terms of rooms. Peeling paint on the ceiling in the shower/tub area. The hot tub in the pool area was not very clean and did not work very well.
It was overpriced for the room
On the other hand, the brunch was very good. The hotel brags about the BEST bread in Toronto and they may be right. The croissants were very Parisian in their fluffiness and crusty outside. Not like North American croissants which are too doughy.
The baguette was also delicious. Just like being in France!
It is worth going for brunch and it is handy to the esplanade restaurants.

Room Tip: Ask for a room away from Front street unless you want to hear the pub noise below
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank bbcc1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, March 5, 2014
Thank you for feedback regarding your recent stay with us. We really value your comments and will share them with our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 1, 2014

This hotel is really well located for quick travel in and out of the Billy Bishop Airport or Union Station. Travellers can fly in to the island airport, catch the free shuttle to Union Station and then walk the short distance to the hotel. There is a lot of construction happening in the area right now, but the walk is short and easy even with rolling luggage in tow. The lobby is bright and has a minimalist décor. I especially like the faux tufting on the white wall surrounding the elevator bank. Check-in was quick and I headed up to my 8th floor room. I had booked a standard room at the government rate, so it wasn't huge but it was comfortable enough. It looked out over a parking garage and, on an angle, to the windows of the hotel's pool room, which is also on the 8th floor, located right off of the elevator lobby. The room was well laid out and had everything that I needed, including a small "cooler" fridge and a good-sized programmable safe. The king-sized bed was comfortable with a crisp white duvet and no top sheet. I know that this European style doesn't suit everyone (and the hotel does provide an extra sheet that you can add yourself, if you want) but personally I prefer a bed covering that is obviously sparkling clean and has been laundered after every single guest's departure over a coverlet or comforter that stays on the bed for weeks without cleaning. The room had a single chair and small settee under the window, and a long desk with lots of plugs that also housed a large flat screen TV. The bathroom was spacious and clean and I appreciated that there was a disposable loofah included with the bath products. The white towels that I received were still white and fluffy and there were sturdy wooden hangers in the closet near the door. Overhead fixtures and well-placed lamps provided plenty of light in the room. I only stayed one night on this particular business trip, but there are lots of amenities in the immediate vicinity, including restaurants right outside the hotel's door (e.g., the Keg, the Old Spaghetti Factory, the Bier Markt) and several entertainment options nearby (the Sony Centre for Performing Arts, the Air Canada Centre, the Hockey Hall of Fame). There is also a well-stocked convenience store quite literally next door to the hotel that is the perfect place to load up on snacks and soft drinks, as well as to pick up any toiletries that you may have forgotten. I did not eat in the hotel on this visit, but its café is in the lobby, looking out onto the street, and offers pretty standard fare for breakfast, lunch and dinner. The hotel was busy enough, as evidenced by the fact that I saw lots of people in the lobby and in the elevators (which require the use of a room key to ride), but I didn't hear any noise in the hallways at all. Check-out was quick the following morning and the attendant was quick to offer to store my luggage for the day, even though I didn't require that particular service. As this hotel always delivers, I will definitely be back on my next visit to Toronto.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NTC, General Manager at Novotel Toronto Centre, responded to this review, March 5, 2014
Thank you for your great feedback. We really appreciate your thorough review. It is great to hear that you enjoyed the room amenities and we hope to see you again on your next business trip. Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Toronto Centre

Property: Novotel Toronto Centre
Address: 45 The Esplanade, Toronto, Ontario M5E 1W2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Toronto
#34 Family Hotel in Toronto
#42 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Toronto Centre 3*
Number of rooms: 262
Official Description (provided by the hotel):
Novotel Toronto is nestled in the historic district of Old Town Toronto. Get a glimpse into Toronto’s past strolling through cobblestone streets, enjoy a wide array of gastronomical international treats at the St. Lawrence Market or savour the flavours from myriad restaurants and pubs. Just steps from the Hockey Hall of Fame, Harbourfront and Union Station, the Novotel is 30 minutes from Pearson International Airport and 5 minutes from Billy Bishop Airport.With a European flavour, whether you are staying for business or pleasure the hotel offers a variety of services to make any stay exceptional. ... more   less 
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Also Known As:
Novotel Toronto Centre Hotel Toronto
Accor Toronto Centre
Toronto Novotel

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