I booked for a high school reunion; group rates require cancellation several weeks in advance. When a family health problem caused me to have to reconsider I tried to see if I could get some leeway in the time frame. I could not and had to cancel in order to be sure I didn't get charged for the nights. I got a cancellation number -- and got charged. Now I can't get a response from them on the billing problem. My experience included the following problems:
1) no or very belated responses to emails.
2) people didn't bother to read the email, but instead made assumptions and took actions contrary to what I asked.
3) no one EVER answered his or her phone. I had to leave messages to call me back. Call backs were not prompt -- usually not the same day even -- and made by someone else, who had no idea what was going on.
I still haven't resolved the problem and will probably have to file a credit card dispute to do so. I would have expected much better service from this hotel.
- Official Description (provided by the hotel):
- Novotel Toronto is nestled in the historic district of Old Town Toronto. Get a glimpse into Toronto’s past strolling through cobblestone streets, enjoy a wide array of gastronomical international treats at the St. Lawrence Market or savour the flavours from myriad restaurants and pubs. Just steps from the Hockey Hall of Fame, Harbourfront and Union Station, the Novotel is 30 minutes from Pearson International Airport and 5 minutes from Billy Bishop Airport.With a European flavour, whether you are staying for business or pleasure the hotel offers a variety of services to make any stay exceptional. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Toronto Centre Hotel Toronto
- Accor Toronto Centre
- Toronto Novotel