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“A good hotel that the staff make great.”

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Holiday Inn Toronto Yorkdale
Ranked #27 of 132 Hotels in Toronto
GreenLeadersSilver level
Tacoma, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A good hotel that the staff make great.”
Reviewed November 20, 2011

I stayed here for an entire month and the staff really made me feel at home. Good location with proximity to the mall and subway. The hotel restaurant is a bit overpriced but the food is great and as I mentioned before the service was top notch.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joeylikestoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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776 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto Ontario
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 13, 2011

We stayed with a group, and were happy with the atrium activities for the kids. They have Nerf tennis, a ping pong table and a pool/hottub area.
However, the pool and hottub can only be accessed by desending a flight of stairs. This was disappointing as a member of our group was expecting to use the pool.
As an international hotel brand, Holiday Inn should ensure thier properties are fully accessible to guests of all abilities

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WdWoKw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa C, Manager at Holiday Inn Toronto Yorkdale, responded to this review, November 16, 2011
Thank you for your comments. This is an area we need to improve on. I will forward this to my Director and we will take your suggestion into consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 10, 2011

This hotel is very well located. The downside being the constant highway noise if your room is facing in the 401 direction.

The staff is very helpful, polite and efficient. The restaurant offers a great choice of food. 8$parking but there's always a spot. Wireless internet free but a tad slow.

Perfect for a short business stay.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Greenwood143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 25, 2011

Hotel was clean, quiet, good location near shopping and subway. Rooms were fine. The TV is standard def and as a result the quality sucks - why modern hotels persist with old television technology and old TVs is lost on me. The internet service (wireless) was slow and at times unworkable. The hotel was aware it was a problem and indicated it would be fixed.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gasp262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 2, 2011

I've stayed at this hotel many times over the last 5 years, and have seen a gradual deterioration in the service provided.

On this stay the room smelt (stale smoke?) on arrival and there was a stain on the carpet. The bathroom, as with most rooms I stayed in there, was in need of general maintenance. The TV was a new LCD model but only had the first 30 channels tuned in and the sound was completely out of sync with the picture; so fairly unwatchable.

I've been a platinum member for 4 years - initially I was generally given a room on 12th floor and there was always a nominal gift in my room on arrival. That has all long gone, along with benefits such as bottled water. Even the nice touches such has handwritten welcome note seem to have gone as of this last stay.

As others have commented, the food service is somewhat expensive. $40 for a sandwich, dessert and drink! Easily $75+ per person for a full meal.

The hotel itself is quite tired, and the building is not kept as presentable as it used to be. The front entrance in particular doesn't give a good first impression. Quite often dirty glasses and plates from guest rooms were left on the floor in the corridor all day before being collected.

The hotel staff are not the same as in recent years. Many of the old faces no longer work there and the hotel has lost a lot of the spirit and atmosphere that used to make it special. Some of my interaction with the current staff left me feeling uncomfortable where they have been border-line rude or have openly criticised their management or the hotel in general. Not good!

The hotel makes much of its award winning past, but unsurprisingly it hasn't won the top award for at least a couple of years. Certainly the hotel's claim to be one of the current top 10 Holiday Inns in the world is somewhat laughable. It's not a bad hotel, but for all it's hype it is fairly average. I've stayed in better Holiday Inns elsewhere in Canada and other countries in the world.

I always used to be an advocate for this hotel, and 4 years ago would have given it a 5. However this last stay was so disappointing overall that I doubt that I'll return anytime soon.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eos75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 30, 2011

Clean, recent and good service. Fridges in rooms and free wifi internet. But the gym is a bit small and the restaurant prices are exuberant...

Stayed September 2011, traveled on business
Helpful?
Thank camper222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, ontario canada
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 26, 2011

It is in a nice convenient place to stay. Room was very clean, hotel quiet. The only thing missing was a complementary breakfast. The hotel has a lovely buffet, but for the price of the room the buffet should be inclusive with the stay. Staff very friendly and accommodating. I did like the location across the street from the Yorkdale mall and being so close to the subway that I could tour the city very easily. The room was very plain but clean, I guess that's what matters.

Room Tip: book early and try to get a package that includes food in the restaurant
See more room tips
  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicolesmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Toronto Yorkdale

Property: Holiday Inn Toronto Yorkdale
Address: 3450 Dufferin Street, Toronto, Ontario M6A 2V1, Canada
Phone Number:
Location: Canada > Ontario > Toronto > North York
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Toronto
#15 Spa Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Toronto Yorkdale 3.5*
Number of rooms: 368
Official Description (provided by the hotel):
Experience this newly renovated Toronto hotel ranked amongst the TOP 10 Holiday Inn Hotels in North America. The Holiday Inn Toronto Yorkdale is centrally located across from Yorkdale shopping centre (Toronto's best mall) at Dufferin St. and Hwy 401. With over 250 stores, restaurants and services including subway access and GO BUS shuttle to the airport, we are the ideal location for your trip to Toronto. ... more   less 
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Also Known As:
Holiday Inn Yorkdale Hotel Toronto
Yorkdale Holiday Inn
Holiday Inn North York
North York Holiday Inn

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