My husband and I along with our teen son stayed at this hotel for 6 nights, our third stay at this hotel.. This visit was the first time we had our son with us and for the first time we requested a room with 2 doubles and due to the medical convention we were left with the choice of the city scape view deluxe suites @ $258/night. There wasn't much to look at even on the 20th floor and we had the corner suite facing the parking garage entrance and it's frankly no bigger than the deluxe suite we stayed in before at under $200/night.
I loved this hotel which is the reason why we booked this hotel every time my husband had business in Toronto. The location is great, central and only 1/2 block to The Bay's subway station. I'd always loved the little perks even when we stayed at the "regular" deluxe rooms, such as complimentary bottled water, microwave popcorn and packages of chocolate chip cookies. Imagine my surprise when they were not waiting for us in the room upon check in! I called down to ask about the said complimentary items, I was told that when I'm in the city scape suties, the bottled water is still complimentary and will be available with the turn down service (along with the Lindt milk chocolates) but the popcorn and cookies are now a thing of the past. When I told the front desk that I had my son with me and I was looking forward to the treats for him, they promptly sent them up to the room. However, that was only the one time thing. When it's not broken, why change it?
I absolutely loved the Kuerig Kcup coffee maker when we were there in December. Loved it so much that we bought a big one for our household use when we went home. I ran the machine for some hot water when we first checked in and imagine my surprise when the water came out brown! The machine doesn't use filters, it's just a Kcup holder where you fit in the little cup of coffee or tea container for the water to run through. I soaked the Kcup holder in hot water and after awhile, bits and pieces of brown gunk started to flow out. There was a thick layer of brown gunk built up in the bottom of the holder probably from months of use and no one bothered to clean it out. That was gross! When I called down to the desk, it took two tries for them to replace the machine.
This is the first hotel I've ever stayed at that uses standard size double beds. They were pretty narrow for 2 people and apparently all the other hotels provide XL double beds (the kind I have at home for the kids' rooms) and the narrow beds are actually "standard". My fault for not asking before booking. The beds are extremely comfortable, bedding luxurious and pillows comfortable. No complaints there except if you try to get on the beds from the foot of the bed instead of the side, the springs make awfully loud noises. Bed springs need replacing perhaps?
The bathroom is well set up. I've always loved having the vanity/sink separate from the tub/toilet room so we can all get ready separately. Lots of counter space! I can't say I'm happy about the condition of the bathtub and floor. I'd made a same complaint about the Halifax Cambridge Suites where we stayed a few days earlier and imagine my surprise to find the same condition at the Toronto property. The mildewy grouts and the tap chauking is no longer attached to the tiles/wall. The floor tiles has aged and looked uncleaned. The shower went stone cold for a good minute one morning, so cold that I had to step out of the tub. Not sure what happened but it only happened once during our 6 nights stay.
Another nice touch is having 2 bathsheets in this city scape suite but when they're past their prime and no longer fluffy, it's time to retire them. I was quite happy with the smaller bath towels, they're of better and newer quality.
The suite door stopped locking for us one morning as I was leaving for breakfast. Imagine my surprise when I double checked the door and it opened. I closed it a few more times and each time the door opened. I called the front desk and a maintanence man was sent up to check the door. I waited for him in the hall and he was surprised when he noticed I opened the door for him without a keycard. He mustered under his breath that may be he needed to change the battery but after a few tries with his master keycard, he was able to lock the door He then proceeded to lecture me on how to close the door and to wait 3 seconds for the door to lock. I wonder if he would give the same lecture to my husband if he was standing there with the same complaint when it was obvious that I was standing outside the closed door for a good 5 minutes waiting for him to show up. I even showed the bar guy in the hall how many times I could open my door without the keycard. By that time I was in no mood to agrue so I just asked him to replace the battery on the door lock.
The complimentary breakfast is fairly good. It has fresh fruits, hard boiled eggs, "real" cheddar cheese slices, muffins, bagels, waffles, hot oatmeal, fresh juices and a large selection of good quality teabags. Loved that!
We never watched TV in the bedroom until our last night at the hotel and found the remote control not working. I didn't bother to call down to the front desk. It's something that should be checked periodically or daily by housekeeping to save us the trouble of calling for service.
There's no charge for Internet connection for city scape view suites but a small charge for deluxe rooms. Are you kidding? I stayed in 9 hotels during the month of August and this is the only hotel that charges for Internet. Providing Internet should be as common as having a phone in the room so they may want to rethink that charge.
Parking is $22 a day, plenty of stalls if you go past P1. There are 2 sets of washer/dryer on the P1 hallway on the way to parking. $2 per load.
My husband spoke with the management at this property due to my tripadvisor review on the Halifax property. They sent up a bottle of redwine and a $100 giftcard on behalf of the Halifax property which we applied to our account. That was a nice touch and I appreciated the gesture. With the exception of the maintenance man, the staff is helpful and friendly. I've always enjoyed my stay at this hotel but it's begiinning to look it's age and with the cut of perks, it's no longer as appealing to me as before. I give this hotel high rating because it has huge protential and they can certainly make it better if they so desired. The way it is now, it's just one of the downtown hotels.
- Official Description (provided by the hotel):
- Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more less
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- Also Known As:
- Cambridge Hotel Toronto