The location of the hotel is great...connects to the underground PATH, one block from the Eaton Centre and Queen Street subway station, and plenty of good restaurants nearby. The suites are a decent size, and the complimentary popcorn, cookie packet, and bottled water are a nice touch with turndown service. Our suite also had a microwave, coffee pot, and teapot. We also enjoyed the hot tub on the 22 floor overlooking the city. The complimentary breakfast each morning was nice which included cereals, danishes, bagels, fruit, juices, coffee/tea, and muffins. (They provide trays to bring the food back to your suite if needed.)
The Cambridge Suites hotel would be a much better place if the service from the front desk and housekeeping departments showed improvement. We had a heavy amount of mildew in the shower, and the turndown service was not finished on two of the five nights we spent at the hotel. The front desk staff did not appear knowledgeable of events or attractions in the area. Many of the front desk employees appeared disinterested in guest service, and they seemed to be overly playful at times. One particular employee was very helpful, and his name was Stuart at the Concierge desk. He was the only employee we encountered who showed genuine interest, seemed knowledgeable, and remained focused on his job.
Overall, we would recommend Cambridge Suites primarily due to the location, amenities, and size of the rooms. However, I would not expect much from the staff members.
- Official Description (provided by the hotel):
- Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more less
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- Also Known As:
- Cambridge Hotel Toronto