The service made staying at this hotel a good experience. However, I agree with other travellers that this shouldn't be a 4 star hotel.
The room was clean and welcoming, but it was the little things that I noticed. When attempting to open a curtain, I found out that the rod wasn't even attached. The decorative piece in the bathroom faucet wasn't attached either, and the toilet had trouble flushing down toilet paper.
However, the bed and pillows were incredibly comfortable. The televisions (2!) were large flatscreens. There was a large counter space in the dressing room which allowed me to spread out my makeup when getting ready to go out. The curtains blocked out light completely.
I also have to note though, that it was not soundproof. Other occupants starting showers in other rooms woke me up while sleeping due to the loud noises. We could hear televisions and laughter through the walls and ceiling. The noise from outside wasn't incredibly loud though, despite only being a few floors up and directly above the entrance.
I can't say enough about the staff, though. They were incredibly helpful and welcoming, and always smiling. It made me relax as soon as I stepped through the door. It's the staff that made this an above-average stay.
- Official Description (provided by the hotel):
- Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more less
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- Also Known As:
- Cambridge Hotel Toronto