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“A great hotel in a great location!” 4 of 5 bubbles
Review of Cambridge Suites Toronto

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Cambridge Suites Toronto
Ranked #36 of 132 Hotels in Toronto
Certificate of Excellence
Coldwater, Canada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A great hotel in a great location!”
4 of 5 bubbles Reviewed March 8, 2014 via mobile

We stayed at the Cambridge Suites, along with another couple, on March 1 before the Matt Anderson performance at Massey Hall. Although we've always stayed at the Chelsea, the Sheraton Centre, or the Hilton on many of our prior Toronto trips, we decided to try the Cambridge Suites based on this website's reviews as well as it's decent rate. Without quite knowing what to expect, we checked in and were very pleasantly surprised by the quality of our room and the amenities! We and our friends had side-by-side suites at the end of the hall on a lower floor and both loved the wrap-around windows. The rooms looked very recently renovated and were in great shape...new carpet, very nice furnishings. The suite had one of the most well stocked bars we've ever seen and included a bar sink, and there was even a nice tea pot available. Both the living room and separate bedroom had large flat screen TVs. Like the rest of the suite, the bathroom was very clean and had excellent amenities and a magnifying mirror.

The breakfast was OK...not bad at all but not great. The staff were pleasant but seemed overwhelmed and some of the items that ran out at 9 a.m. weren't replaced, even though breakfast was offered until 10...when we asked for an item that had run out, staff said they were too busy to get more. But the dining room is very pleasant and overall we had enough to be satisfied.

There is no pool here but there is a whirlpool. We didn't had time to use it, though. The underground parking is very convenient.

One of the best assets is the location...essentially kitty-corner to The Bay's south east entrance, 5 minute walk (if that) to Massey Hall, 5 minute walk to the excellent Beer Bistro, one of our favourite restaurants....close to all downtown attractions, really.

We will definitely stay here again.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank MedonteTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 10, 2014
Thanks MedonteTraveller for sharing about your first hotel experience with us. I'm glad that you took the chance to try us out. I will certainly follow-up with your breakfast concerns. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,739 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (290)
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English first
Singapore
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

Cambridge Suites Hotel in Toronto is ultra convenient to the main part of town. Only 10 minutes above ground to the central business district and a little longer by the PATH (even longer for me as I always get lost down there).
The suites are spacious very clean and well maintained. Front desk and all staff are friendly and helpful. The space in the room compared to a standard hotel room is awesome.
Treat yourself. There is no need to stay anywhere else.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gabsy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 10, 2014
Hello Garbsy17! Thanks so much for your feedback on your hotel experience. I, myself, still get lost in the PATH too. We look forward to your next visit. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

Excellent customer service and ultra clean, spacious hotel rooms...The staff is wonderful and is very accomodating...I never slept better in my life...This is the perfect place if you're travelling for business!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 2, 2014
Hello Sheila M, I'm so glad that you enjoyed your hotel stay. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grosse Pointe, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

We stay at the Cambridge end of February for several days. Upon checking in, the front desk was friendly, quick and placed us in a 2 bedroom suite, that included breakfast tickets.
The location of the hotel is great, can walk to everything. Good food, sharp staff.
We parked at the hotels lot(managed by another company). When we got the car out to leave, the hood was covered with some kind of rust looking streaks, apparently from the wall the car was parked by...anyways, the hotel manager, Stew, quickly addressed our concerns, offered several forms of credit back to us. Stew followed through as promised and we appreciate that kind of service. We recommend this hotel to everyone!

Room Tip: Higher floors seems more upgraded.
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nan461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 2, 2014
Hello Nan461, thanks for taking the time to share about your hotel experience. I'm happy that Stew promptly resolved your car issue. Thanks again for your recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

I read the reviews before I booked but was so pleasantly surprised that the Cambridge Suites were even better than I had expected. So comfortable and accommodating, especially since we stayed a week because of surgery at St. Michael's Hospital nearby. What an excellent place to come to after surgery. So clean, beds are comfortable, everything is warm and thoughtful. Made my surgery so much easier knowing I didn't have to worry about cleanliness. The staff was great and the waitress in the restaurant offered to help make my liquid diet requirements. I have been to many beautiful first calls hotels but none leave the warm memories of the Cambridge.

Room Tip: I was on the 14th floor and have no complaints.
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  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 1spark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 2, 2014
Hello MarDi_eats, thank you for your hotel recommendation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 27, 2014 via mobile

I was very pleased with the service at the Cambridge. Friendly staff & excellent amenities. The continental breakfast exceeds most & the rooms are a very good size for longer stays. I recommend this hotel.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarDi_eats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 2, 2014
Hi Jewelle S, your loyalty is sincerely appreciated. Many thanks for your feedback and we look forward to your future visits!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 27, 2014

Cambridge Suites Hotel in downtown Toronto, is by far, my favorite place to stay for a 'de-stress' getaway or for a romantic valentine's retreat. The rooms are warm, inviting, and immaculate. The beds offer supreme comfort and the washrooms are modern, with elegant décor.The layout is ideal for serving the needs of two or more guests. As I enjoyed the flat screen tv, my husband accessed the internet at the large modern desk and marveled at its comfort and ample leg room. As a coffee drinker, I appreciate the real coffee maker (no coffee pods or capsules for me, please) and the mini fridge to store incidentals. The location of the hotel is perfect and the service is exceptional. Cambridge Suites is a gem and exceeds my expectations with every visit.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jewelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 10, 2014
Hello Jewelle S, we are experiencing a hiccup with our responses. We are having this corrected but I wanted to acknowledge our gratitude to you and your husband.
Thanks so much for your loyalty. It is sincerely appreciated. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambridge Suites Toronto

Property: Cambridge Suites Toronto
Address: 15 Richmond St. E., Toronto, Ontario M5C 1N2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotel in Toronto
#23 Romantic Hotel in Toronto
#25 Luxury Hotel in Toronto
#26 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cambridge Suites Toronto 4*
Number of rooms: 230
Official Description (provided by the hotel):
Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more   less 
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Also Known As:
Cambridge Hotel Toronto

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