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“Excellent customer service”

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Cambridge Suites Toronto
Ranked #38 of 136 Hotels in Toronto
Grosse Pointe, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent customer service”
Reviewed March 1, 2014

We stay at the Cambridge end of February for several days. Upon checking in, the front desk was friendly, quick and placed us in a 2 bedroom suite, that included breakfast tickets.
The location of the hotel is great, can walk to everything. Good food, sharp staff.
We parked at the hotels lot(managed by another company). When we got the car out to leave, the hood was covered with some kind of rust looking streaks, apparently from the wall the car was parked by...anyways, the hotel manager, Stew, quickly addressed our concerns, offered several forms of credit back to us. Stew followed through as promised and we appreciate that kind of service. We recommend this hotel to everyone!

Room Tip: Higher floors seems more upgraded.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nan461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 2, 2014
Hello Nan461, thanks for taking the time to share about your hotel experience. I'm happy that Stew promptly resolved your car issue. Thanks again for your recommendation!
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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ontario
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 28, 2014

I read the reviews before I booked but was so pleasantly surprised that the Cambridge Suites were even better than I had expected. So comfortable and accommodating, especially since we stayed a week because of surgery at St. Michael's Hospital nearby. What an excellent place to come to after surgery. So clean, beds are comfortable, everything is warm and thoughtful. Made my surgery so much easier knowing I didn't have to worry about cleanliness. The staff was great and the waitress in the restaurant offered to help make my liquid diet requirements. I have been to many beautiful first calls hotels but none leave the warm memories of the Cambridge.

Room Tip: I was on the 14th floor and have no complaints.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
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    • Service
Helpful?
3 Thank 1spark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 2, 2014
Hello MarDi_eats, thank you for your hotel recommendation!
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Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 27, 2014 via mobile

I was very pleased with the service at the Cambridge. Friendly staff & excellent amenities. The continental breakfast exceeds most & the rooms are a very good size for longer stays. I recommend this hotel.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarDi_eats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 2, 2014
Hi Jewelle S, your loyalty is sincerely appreciated. Many thanks for your feedback and we look forward to your future visits!
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2014

Cambridge Suites Hotel in downtown Toronto, is by far, my favorite place to stay for a 'de-stress' getaway or for a romantic valentine's retreat. The rooms are warm, inviting, and immaculate. The beds offer supreme comfort and the washrooms are modern, with elegant décor.The layout is ideal for serving the needs of two or more guests. As I enjoyed the flat screen tv, my husband accessed the internet at the large modern desk and marveled at its comfort and ample leg room. As a coffee drinker, I appreciate the real coffee maker (no coffee pods or capsules for me, please) and the mini fridge to store incidentals. The location of the hotel is perfect and the service is exceptional. Cambridge Suites is a gem and exceeds my expectations with every visit.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jewelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, March 10, 2014
Hello Jewelle S, we are experiencing a hiccup with our responses. We are having this corrected but I wanted to acknowledge our gratitude to you and your husband.
Thanks so much for your loyalty. It is sincerely appreciated. We look forward to your next visit!
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Belleville, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 26, 2014

By reading other reviews I believe my expectations got out of wack...
I found our room to be very outdated and tired, not what I was expecting. We stayed in 2109. Views from this room were terrible not seeing anything but an office building. We had checked in late and left for the show immediately otherwise I would have looked for another room or hotel. Got back to the room very late after a great meal at bumpkins. Bumpkins stayed open late for us... Can not say enough about how great the food and service was there. Woke up to have breakfast at the hotel... Not worth the trip down the elevator. We would not recommend this place to anyone.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jake m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, February 27, 2014
Hello jake m, I'm sorry we didn't meet your expectations. We are in the midst of finalizing our renovation plans for 2014. I hope you will try us again. Please feel free to contact me at etanaskovic@cambridgesuitestoronto.com. Thank you.
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Edmonton
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 25, 2014

I stayed here with my girlfriend for Valentine's weekend, and proved to be a good home base.
Nicely appointed rooms, good location to get to Hockey Hall of Fame (15 mins), ACC (20 mins), Dundas Square (10 mins), and Eaton Centre (5 mins).
The hotel restaurant, Portico, served a great meal - had the steak and shrimp. Also plopped on the comfy couches one afternoon to have a drink and found it quite cozy.

Would recommend and stay again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bodmanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, February 26, 2014
Hi bodmanza, thanks so much for your hotel feedback. I'm very happy that you enjoyed your stay and took in the sights of our great city with your girlfriend. I now have a craving for a little surf'n'turf from Portico! Best wishes to you!
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Buffalo, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 24, 2014

Wow, what a hotel. Staff was friendly, rooms were amazing for the price. They are almost like having your own little apartment. Great location. Couldn't be more happy. On the 22nd floor, there is a nice workout facility with a sauna and cool hot tub which looks out into the city.

Room Tip: Cornor rooms are big with alot of windows looking out into the city.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth T, Manager at Cambridge Suites Toronto, responded to this review, February 25, 2014
Many thanks Michael R for your hotel commendation. The gorgeous view from the rooftop fitness centre is breathtaking. We look forward to your next stay with us. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambridge Suites Toronto

Property: Cambridge Suites Toronto
Address: 15 Richmond St. E., Toronto, Ontario M5C 1N2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Family Hotel in Toronto
#23 Romantic Hotel in Toronto
#26 Business Hotel in Toronto
#27 Luxury Hotel in Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cambridge Suites Toronto 4*
Number of rooms: 230
Official Description (provided by the hotel):
Voted as one of Canada's top 25 hotels, an all suite property that offers space and privacy; French doors separate the bedroom from the living room with free WiFi access. Each suite boasts an entertainment wet bar with a coffee maker, fridge and microwave; as an extension of the bathroom, we offer a private dressing area and 24 hour room service is available as part of Portico restaurant's dining experience. Hotel guests also have access to the Business Centre plus access to the Rooftop Fitness Studio featuring a breathtaking view of the City. The hotel is connected to Toronto's underground PATH, which affords the business and leisure traveller with a well lit, secured walking corridor to over 5,000 companies and shops such as the Eaton Centre. Going to the theatre? Three of Toronto's best are within two blocks of the hotel! Looking for your place in the city? You found it! ... more   less 
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Also Known As:
Cambridge Hotel Toronto

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