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WinterBreak
New York

Exceeds Expectations

5.0 of 5 bubblesReviewed Aug 8, 2011
Suite hotels tend to be cookie-cutter and dull, with low ceilings. Cambridge Suites works with this basic model but pumps up the volume. Desk staff were super nice and responsive, and the room was much bigger than we had a right to expect. Same with the fitness center--who'd a thunk we'd get a whirlpool and sauna and big sunny windows?
Date of stay: August 2011
Trip type: Traveled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CAMBRIDGEGM, General Manager at Cambridge Suites Toronto, responded to this review
Responded Aug 10, 2011
Dear WinterBreak, I was so glad to read that we exceeded your expectations. Thank you for the review – don’t hesitate to let me know if I can ever be of service to you. Sincerely, Tim - Cambridge Suites Hotel Toronto
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,225)
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Traveler rating
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All reviews eaton centre living room wet bar top floor deluxe suite front desk staff lawrence market spacious rooms bit dated cn tower mini fridge location is excellent union station downtown sink elevator path
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Reviewed August 8, 2011

I was delighted with the hotel when I spent a week here on a business trip. The suite is quite homelike and provided everything I needed to get my work done as well as entertain friends while in Toronto! It was the perfect spot for an extended stay away from home, when I still have work to accomplish. Business travel is always a difficulty - it's nice to have reliable and comfortable accommodations when away from home, family, and office!

But the real asset is the staff - friendly, approachable, helpful and willing to go the extra mile for you!

The kitchenette was unobtrusive but efficient - useful without taking up the entire room!

Housekeeping kept my room spotless.

I'll be back - in a very short time! And I'll be recommending it to all my friends, especially business travellers!

Date of stay: August 2011
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank emmy_casciato
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CAMBRIDGEGM, General Manager at Cambridge Suites Toronto, responded to this reviewResponded August 10, 2011

Dear emmy_casciato, Thank you for sharing your thoughts with the Tripadvisor community! I am glad your company introduced you to us – we are looking forward to welcoming you back. Don’t hesitate to reach out to me before your next trip – I would love the opportunity meet you. Sincerely, Tim - Cambridge Suites Hotel Toronto

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Reviewed August 8, 2011

Clean, spacious rooms along with amazing service and a perfect location. Very few hotels have a 1 PM check out and they even extended ours to 2 PM with no hesitation what-so-ever. Furthermore, we are a family with 3 kids and they accommodated our whole family in one of their 1 bedroom suite rooms. Most hotels make us get 2 rooms. The bathrooms are clean, functional and spacious and the hotel is pristine with comfortable beds. The exercise room is a little tight but space is at a premium in Toronto. Breakfast is fine---not superb but you can certainly find some nutritious, filling choices. Will definitely stay there again next time we visit Toronto.

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank jessikaCalgary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CAMBRIDGEGM, General Manager at Cambridge Suites Toronto, responded to this reviewResponded August 10, 2011

Dear jessikaCalgary, Thank you for finding the time to post a review. I was very pleased that you and your family enjoyed your stay with us and I hope we have the chance to serve you again. If I can ever be of service to you, please do not hesitate to ask. Sincerely, Tim - Cambridge Suites Hotel Toronto

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Reviewed August 7, 2011

My family stayed at the hotel for 4 days. Very nice hotel with exceptional staff! Rooms are spacious and clean. We had the suite which was great since we have two kids. The location of the property is great and if you love walking, you can really get around the city on foot (Younge street is just a block away). However, public transportation is also close by. The staff was always happy and went out of there way to accomodate our needs. The free breakfast was just OK (eggs, fruit, waffles, etc.).

Great stay and would definitely stay again if we ever go back to Toronto.

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank cpayne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CAMBRIDGEGM, General Manager at Cambridge Suites Toronto, responded to this reviewResponded August 8, 2011

Dear cpayne, Thank you for posting a review! I was very pleased to read that you enjoyed your stay. We are always looking for ways to deliver great value to our guests; if you have any suggestions to enhance our continental breakfast buffet, don't hesitate to message me directly at tostrem@cambridgesuiteshotel.com. I hope we have the opportunity to serve you again! Sincerely, Tim Ostrem - Cambridge Suites Hotel Toronto

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Reviewed August 6, 2011

A great base for exploring the city, right in the centre. The room was clean and spacious, bed was really comfy and all the staff were super helpful and friendly.

The only areas for improvement are the bathroom/wet room drain which was extremely smelly and the breakfast offered in the resturant was poor.... a bit of scrambled eggs, some fruit and cereal - not the usual tasty canadian cooked breakfast we'd become accustomed to in other Canadian hotels and lodges. Other than that we'd come back and stay at the Cambridge Suites

Date of stay: July 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nina_newforest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CAMBRIDGEGM, General Manager at Cambridge Suites Toronto, responded to this reviewResponded August 8, 2011

Dear Nina_newforest, Thank you for taking the time to share your experience with other readers. I was pleased to read that you enjoyed our suites and service - we are very proud of our hotel. I am truly sorry about the drain concern you mentioned; it is certainly not consistent with the usual guest experience at our hotel and I know that our Housekeeping Manager will follow-up to ensure the concern is rectified. I appreciate your feedback regarding our continental breakfast buffet and welcome any suggestions you may have by sending me a message at tostrem@cambridgesuiteshotel.com. Alternately, our Guest Services Team is pleased to offer directions to some great local eateries for a hot Canadian Breakfast. (Or send us a note prior to your arrival and I am sure our team would be happy to prepare something special for you) Sincerely, Tim - Cambridge Suites Hotel Toronto

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Reviewed August 5, 2011

My family was in Toronto for 3 weeks in Canada and of which we stayed about 10 days at Cambridge Suites in July 2011. The last time when we were in Toronto was about 25 years ago when my wife and I were still students.

Cambridge Suites is right in the heart of downtown Toronto, within walking distance of Yonge and Queen, in fact, if you like walking, you can cover most of downtown on foot even to Chinatown to the northwest, Harbourfront in the south, Jarvis on the east and a good stretch of Yonge on the north.

Cambridge Suites has got one of the friendliest people around - always helpful and polite. Service is excellent, and you will always see a big smile no matter if it was early in the morning or late in the evening. The suites are large enough to easily cater to 4 adults. The business centre, though small, is sufficient to check emails or browse the web for more interesting things to do in Toronto! There is a small gym right at the top-floor which you can see Toronto beautiful skyline - especially during the night. It also comes with a restaurant on the ground floor, and a coin-operated laundry room in the basement - great that you need not bring that much clothes when you can wash and dry them within 2 hours!!

Food? Well, there's a convenience store just right opposite which opens late - great if you need to grab some munchies for the late night, or there's a Subway across the hotel. Tim Hortons, McDonalds and a bunch of quick-eats are just round the corner on Yonge, or if you rather the food court at Eaton Centre. For us, breakfast was at the Sunset Grill just up the street on Richmond. The staff is very friendly and accommodating but it can get pretty busy!!

As for transport, Queens subway is just below Eaton Centre, accessible through the Hudson Bay building ... but when you have so much to see, who needs the subway!

Overall, we really enjoyed our stay at Cambridge Suites. Great stuff you guys!!

Date of stay: July 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank bruceli_88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CAMBRIDGEGM, General Manager at Cambridge Suites Toronto, responded to this reviewResponded August 8, 2011

Dear bruceli_88, Thank you for the detailed review. I appreciated your wonderful comments about our team and I know that when they read them their smiles will widen! If I can ever be of service to you on a future trip to Toronto, please do not hesitate to contact me directly. Sincerely, Tim - Cambridge Suites Hotel Toronto.

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