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Bond Place Hotel
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Reviews (2,838)
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All reviewsdundas squareimperial pubgreat locationbusiness queen roomrooms are smallbudget hotelcentral locationstreet noisesubway stationfront desk staffunderground parkingheart of downtowncn towercoffee makerziaeatonsenator
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Reviewed April 29, 2013

This is by far the worst hotel I have ever stayed at! The Only good thing about this hotel is the location. The size and functionality of the rooms does not meat the standards of a motel! The bed was very uncomfortable and the pillow was dirty. The hotel staff need a lesson on customer service, they are rude and unhelpful. Avoid this place!

  • Stayed: April 2013
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3  Thank Cody_1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BondPlaceHotel, General Manager at Bond Place Hotel, responded to this reviewResponded May 2, 2013

Dear Cody_1988

Thank you for your review on the Bond Place Hotel. We are very concerned about the experience you have had with the staff and housekeeping and wish to speak to you directly about this situation.

We are sorry that you came across these circumstances and definitely will investigate this matter. Please connect with myself the Front Office Manager at 416-362-6067 so that we can avoid any such experiences in the future.

Again thank you for your comments as they help us to rectify and improve our operations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

I liked the modern decor of this hotel and the rooms were comfortable and clean. The staff were friendly and helpful enough although I got the feeling that they were understaffed. I had little help in retrieving my own luggage from the hotel storage area. It was buried under and disarray of other baggage. The reception area is small and the small restaurant (if you could call it that) seems to have only light food. I also had a big problem with the fact that they did not have a business room where you can print off a boarding pass or copy anything for my travels. The desk person could not get the printer to work. That was disappointing and important. Also, the airport shuttle bus does not stop here as expected, but you have to transfer to a van because there are not enough customers to warrant using the bus to go around to the smaller hotels. It is the convenience to the downtown shops and entertainment, which are a plus, and it made my stay easy and enjoyable as a lone traveler or couple. By the way, their clientele seems to be young but decent people (not the rowdy ones), which is great and makes it definitely a place to stay which is reasonably priced, convenient and close to downtown excitement.

  • Stayed: December 2012, traveled solo
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1  Thank Lystra268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BondPlaceHotel, Front Office Manager at Bond Place Hotel, responded to this reviewResponded May 8, 2013

Dear Lystra268
Trondheim, Norway

Thank you for taking the time to share your comments on Trip Advisor. We really appreciate the observations as they help us improve our operation on a regular basis.

I am happy to hear you found the hotel comfortable and enjoyed the décor as well we are very happy to hear the staff were friendly and helpful during your stay.

I will pass your comments on to the restaurant management as they are not operated by the hotel, however will appreciate your feedback as well.

My apologies for any inconvenience you experienced with printing items for your travels as this is something we do assist guests with regularly. We also have two computers available for guest use located in the lobby
Where you can email anything you need printed to our FD team and they will be happy to help.

In regard to the airport shuttle this same shuttle vans drive around to many hotels in the downtown area regardless of size and is an outside company called Airport Express. They automatically come to our hotel every 30 minutes.

We hope to have you stay with us again in the near future. And again thank you for choosing the Bond Place Hotel.

If you wish to discuss further I would love to speak with you, please do not hesitate to contact myself at the hotel (416) 362-6067.

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Reviewed April 28, 2013

Location was great for this hotel, right near the Eaton Centre. Plenty of places to eat around the hotel
Room was newly reburbished, a bit on the small side but very clean. Shower was not overly powerful but it did the job. Room has a fridge in it, so we bought breakfast in to save a bit of money

  • Stayed: April 2013, traveled as a couple
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1  Thank HandSi34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

My husband stayed here a few years ago and liked the location, so when we began looking for a hotel in downtown area he suggested this one. After looking at reviews and seeing the renovated pics and the low price for this hotel we booked. So glad that we did! It was excellent. The room was on the smaller side, however with just the 2 of us it was perfect. Very clean and modern. No complaints! They arranged for our taxi to the airport and stored our bags until our evening flight home. The location is perfect for shopping, lots of places to eat and explore as well. We will def'n look at staying there again.

  • Stayed: April 2013, traveled as a couple
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1  Thank NewfoundlandLynden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

Great location, near the Eton Shopping Centre.
Poor service desk, limited internet and terrible breakfast in the basement (admittedly it was being re furbished). No hotel bar; there are other hotels nearby with better facilities so we would not return.

  • Stayed: May 2012, traveled as a couple
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Thank dumbo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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