Like many other reviewers commented, the hotel is in need of renovation. Grout was cracked, wallpaper peeling and carpet ready to go. On the bright side the bed was great, and the sheets were clean and fresh. The pool was very small and a little murky. Fine for my 6yo, but neither adult got in. We also followed the swim with a thorough bath. We skipped the restaurant for dinner and went to nearby Jack Astor’s (2 minute walk) In the morning we had a breakfast to go with a solid omelet and a fruit plate that used our airline vouchers up.

The room rate can be attractive until you check in and find you need to add $22 per night for parking and then breakfast is at least $20 per person. Now within two blocks are hotels with free parking and free breakfast so we will not be back. Also the parking ticket system is broken so you cannot get out without calling for assistance. Rooms are dated but otherwise very comfortable.

My family and I were traveling from a destination wedding and had to miss a connecting flight in Toronto. The airline was no help booking hotel rooms for us but did provide us with a hotel booking agency. I ended up getting a hold of Crowne Plaza Toronto Airport. I dealt with Chhaya on the phone trying to book rooms. ( I may have been somewhat upset and a bit frustrated with the airline, and I know some of that frustration was accidentally directed at Chhaya ) She was an angel on the phone and was extremely helpful. We ended up booking 3 rooms. Jumped on the shuttle from the airport and was at the hotel within 10 min. Chhaya was at the check in counter and helped us check in. ( after a long day in airports, dealing with airline staff and being up for almost 24 hours ) She greeted us with a smile and some comforting words. I can’t say thank you enough. Great job.