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“Crowne Plaza a gem for families”

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Crowne Plaza Toronto Airport
Ranked #83 of 137 Hotels in Toronto
Reviewed March 8, 2014

Spending 1 night before an early flight! Excellent service at desk, excellent price including parking, close to airport with shuttle, clean room, comfy beds, and a nice pool for the kids! Walk outside the front door for a great variety or restaurants, we chose Tuckers Marketplace but wished we tried Canyon Creek. We will definitely be back!! Thanks Crowne Plaza for treating us like you want us back... We will be. :)

  • Stayed: March 2014, traveled with family
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2  Thank LDTwinMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this reviewResponded March 10, 2014

Dear Guest,
Thank you very much for taking the time to post a review and for the great rating you gave our hotel. Great to read that you had a pleasant stay with us, enjoyed the food in our Restaurant and had a good night's sleep. Thank you also for your favorable comments about our Front Desk employees. We are very proud of this amazing team and I am so glad that they left you with such a positive impression.
We were happy to have you with us and hope that you will visit us soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager

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Reviewed March 8, 2014 via mobile

A great deal for $85 which included parking for 21 days and a shuttle to the airport and breakfast. While the breakfast didn't apply to us (starts at 5:30am and we left at 5am) the shuttle was convenient, quick and had room for us and our skis. You can't pre-order the shuttle (we were told it was first come first served) so we were in the lobby at 4:40am and were able to get on the 5am shuttle *though it was packed by 5am! Room was small but clean. Very good value for a pre flight night.

Stayed: March 2014, traveled with family
1  Thank Madelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this reviewResponded March 10, 2014

Dear Guest,
Thank you very much for providing feedback of your stay. Great to read that you have been making use of our stop-over package when going for vacation and that our facilities and services, such as extended parking and airport shuttle, meet your expectations. I am very pleased that we were able to leave you with such a positive impression. Thank you for your loyalty! Our team and I look forward to welcoming you soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014

I purchased a Travelzoo deal at this hotel which included up to 21 days free parking, several months ago. When I called the hotel to make a reservation, after speaking to 3 different departments, I was told that although the hotel had room availability, it did not have any room in their parking lot so they could not honour my voucher. Having read some previously posted reviews on this website, it appears Crowne Plaza has a serious problem with their parking space. So my advice, even though the Travelzoo deals sounds good, if you can't redeem it because the hotel won't accomodate you then really, it is NO deal. The "free parking" component of this deal was the appeal (for me) since the Crowne Plaza is a very average airport hotel. I will look elsewhere the next time I need an airport hotel. I will also avoid Travelzoo deals since I've learned if "it's too good to be true, then it isn't!"

  • Stayed: March 2014, traveled solo
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2  Thank MumaPhipps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this reviewResponded March 10, 2014

Dear Guest,
I was very disheartened to read your comments. Although we have received many positive comments about TravelZoo promotion from other Guests,it definitely sounds like we failed to accommodate your dates. Like any other offer , it's based on "first come first served basis". Please accept my sincere apologies. Thank you for the feedback, I have shared your comments with our team in an attempt to learn from our failings.
Should you feel so inclined, please do contact me, as I would appreciate the chance to make amends.
Elena Naryjnaia,
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014 via mobile

We were given a room for the night by air Canada as our flight was overbooked. We were pleasantly surprised by the comfort of the beds and pillows. Another client also commented on the comfort level as shelves checking out. A good hotel to get a decent nights sleep before or after traveling a long distance

  • Stayed: March 2014
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1  Thank Lesterbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this reviewResponded March 10, 2014

Dear Guest,
Thank you for sharing feedback of your recent stay with us. It is very unfortunate that you missed your flight but we were certainly happy to have you with us for the night.. Great to read that you enjoyed our bedding. Our team and I hope to welcome you soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014

We booked this Hotel to spend the night before leaving for our trip. When we arrived, there were cars parked EVERY WHERE... including fire lanes. We could not even get close to the front entrance. The shuttle to the airport was unable to leave because it was surrounded by parked unattended cars. Check in was quick and the person at the desk was very polite but said that if we could not find parking at the hotel that we would have to go to another parking lot at another hotel which was The International Plaza. She said that they would send a shuttle to pick us up. It is now getting on to 8 p.m. and could not find parking so we just threw our luggage in the room and drove over to the other parking. We were not the only people that were there, now waiting for the shuttle. After waiting for at least 45 minutes we all took turns calling Crowne Plaza to find out where our shuttle was and the reply every time was that it on its way. After waiting a total of 2 hours we finally got fed up and we took a $10.00 cab ride back to the hotel. We were NOT impressed!! It was getting late and we had planned on having a nice dinner with a glass of wine but that was not happening as it was then about 10 p.m. So.... tired, no supper, having to park our vehicle at another hotel that we were not even staying at, and having to be up early to catch the 3:30 shuttle to the airport for a 6:30 a.m. flight?? NOT IMPRESSED!!! Pretty sure we will not be staying at this hotel again!

  • Stayed: February 2014, traveled as a couple
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3  Thank ntlch06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this reviewResponded March 6, 2014

Dear Guest,
Thank you for sharing your feedback about your recent stays with us. It is important for us to hear your comments, specially when there is an opportunity for us to make changes to our service levels. I am very sorry that you encountered challenges while parking and with our shuttle service. Rest assured though, that your review has been forwarded to the department heads concerned.
We hope that we will have the opportunity to welcome you back to Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014 via mobile

Upon our arrival, the parking lot looked like a wrecking yard. It was so overbooked people had abandoned their vehicles wherever a space was available, including blocking in others. Hotel staff told us we had to park at another hotel, one minute away, more like fifteen, and it was pulling teeth to find a shuttle driver. Upon our return, again no shuttles to be found. Once we did find one, we had to argue with the driver about where our vehicle was and couldn't be dropped off until everyone else had been. The hotel managment, brutal.

Stayed: February 2014, traveled as a couple
2  Thank CarrieTr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this reviewResponded March 6, 2014

Dear Guest,
I was very disheartened to read your comments. Although we have received many positive comments about our park and fly package, it definitely sounds like we failed to live up to our typical standards in regards to your experience. Please accept my sincere apologies. Thank you for the feedback, I have shared your comments with our team in an attempt to learn from our failings.
Should you feel so inclined, please do contact me, as I would appreciate the chance to make amends.
Elena Naryjnaia,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

We stayed in a Modern King bed room, room was good not overly spacious however it served its purpose as a pre-flight stay. Check-in was quick and simple. Only complaint about check in time was there was cars all over the place at the front of the hotel cars were parked in random places around the property.

Airport shuttle was on-time going to the airport however pick up was a bit of a hassle waited 20 mins for the bus then when it got there it was full and had to wait another 25 minutes in the freezing cold.

One other grunt it breakfast doesn't start until 5:30 ish however the hotel pretty much clears out to the airport by then so breakfast should start earlier as this was included in my rate however was gone before it started

  • Stayed: February 2014, traveled as a couple
    • Value
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Thank Jarrod06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this reviewResponded March 4, 2014

Dear Guest,
We hope you had a great time while on vacation! Thank you for posting feedback of your recent visit with us. Your comments are important to us and I appreciate that you took the time to share them. I am pleased to hear that our hotel met your expectations in terms of guest rooms and shuttle service, but we deeply sorry that we had some problems with parking. It was a pleasure having you with us and we hope that you will stay with us soon again.
Elena Naryjnaia
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Crt, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #83 of 137 Hotels in Toronto
Price Range: $104 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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