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“Just right for a night stay on transit”

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Crowne Plaza Toronto Airport
Ranked #74 of 136 Hotels in Toronto
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Just right for a night stay on transit”
Reviewed August 19, 2013

Confortable but no style in this hotel. Very noisy of course because of its location at the airport. No servive at all. Very small rooms.
Just right for a night stay when you have to take an early flight the next morning. Shuttles to all terminals are very practical, working 24/7.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Estee38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, August 20, 2013
Dear Guest,
Thank you for sharing your feedback about your stay via this review. I am pleased to read that you enjoyed your time with us and that you particularly found our shuttle service reliable and efficient. We hope that you will soon visit us again at Crowne Plaza Toronto Airport Hotel and inquire about different room types which could better suit your needs.
Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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984 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
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Newmarket, Canada
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 15, 2013

I stayed 2 nights while attending a retail show and was delighted with the hotel and staff. The room was nicely decorated, very clean, fresh crisp white linens on a very comfortable bed. There was absolutely NO trace of cigarette smoke, unlike other non smoking hotels. The breakfast deal was very generous and very good with an excellent selection, and the coffee was premium and Starbucks. The wifi was free and always reliable. The air conditioner was a little loud, but after reading some of the reviews, I think some people live to complain.

Room Tip: Room 444 was perfect!
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  • Stayed August 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank lindavpastandpresent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, August 16, 2013
Dear Guest,
Thank you so much for posting such a detailed review about your stay at Crowne Plaza Toronto Airport Hotel and for giving our hotel a 5-star rating!
I am so pleased to read that you had an enjoyable stay with us and that our services met your expectations. We hope that you will visit us soon again when your travels bring you back to our area.

Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 12, 2013

Stayed for 1 night upon reaching Toronto.... problem no. 1 - could not find the hotel, very badly marked. 2) terribly noisy airconditioning - goes on and off all night very loudly. 3) lumpy bed - very uncomfortable. 4) tiny bathroom, not at all suited for a family of 3. 5) terrible breakfast... Needless to say, we were glad to get out of there. In desperate need of a major renovation - but obviously caters only to passengers on cancelled flights, unfortunately.

  • Stayed July 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank SwissTiffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, General Manager at Crowne Plaza Toronto Airport, responded to this review, August 14, 2013
Dear Guest,
The time you have taken to provide the specific details of your recent stay is appreciated. Let me first of all apologize for everything that made your stay with us such a negative experience. All your concerns have been brought to the attention of our management team and will be discussed with the respective department heads I can assure you that we do continually gather, review, and compile the comments and utilize them in how to best modify practices/procedures and identify product deficiencies and opportunities. If possible, I would welcome an opportunity to discuss the challenges you faced with you personally. Our goal is guest satisfaction and I would like to stress that the experience you had at our hotel, is not indicative of the level of service the team at Crowne Plaza Toronto Airport is committed to provide. I hope that we will have an opportunity to change the negative image you currently have of our hotel.

Faryial Hope
General Manager
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Stratford, Canada
Level Contributor
173 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed August 8, 2013

I have stayed here many times when travelling by air from Toronto. Although I arrived this time quite late, I had the pleasure of having a Queen Suite and it was really nice. The bed was very comfortable and I loved the separate shower and bathtub. The staff have always been great and very accommodating as has the shuttle driver to and from the airport. I think this is a great hotel to stay at before or after a trip. I did not eat there this time, but the restaurant has great food and reasonable room service rates.

Room Tip: I have never had a bad room and have stayed here several times.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigfootcanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, August 9, 2013
Dear guest,
Welcome Back and thanks for your loyalty!!
I was very happy to hear that your recent stay with us provided a positive experience from your initial point of contact by using the airport shuttle, through to your check-in, and best of all, that the staff were great!
Looking forward to welcoming you back at Crowne Plaza Toronto Airport again in the near future.
Elena Naryjania
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2013

I was somewhat nervous about staying here because of some poor reviews I had seen. We stayed for three nights (Mon - Wed) and could not have been more pleased. Our room had a king bed (we booked queen) and was very comfortable. The bathroom was very clean and had the largest shower head I've ever seen. Room was cleaned quite well every day. We could hear airplanes overhead, but never after 11:00 pm. Staff was very pleasant and helpful. The only thing that could have been improved would have been a HD tv....but that wasn't what we were there for. Overall, a very nice stay. We would stay there again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayhawkfan52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, August 7, 2013
Dear Guest,
Thank you very much for taking the time to share your experience of your stay with us at Crowne Plaza Toronto Airport . It is greatly appreciated! I am very pleased to hear that you enjoyed the time you spent with us, from our amenities to our friendly staff. Your comment about HD TV has been passed and will be reviewed by respective Department Heads.
We look forward to welcoming you back for your future trips.

Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2013

Upon arrival we were assigned a room with 2 double beds. We asked to change it to a king or queen bed so we would have more room with possibly a sofa and center table. The room was small. Instead of a second bed it was simply open space where the second bed would have been. This is tight for a 2 double bed room. We were also charged $14/day for self parking. It was not fence/gated for added security so I did not see any value for my money except another way to charge hotel guests. Crowne Plaza did not offer any complimentary items, e.g. coffee, newspaper, etc. I will not stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, July 30, 2013
Dear Guest,
Thank you for reviewing our hotel following your recent stay. I am sorry to hear that you were disappointed due to the lack of space in your guest room. Our hotel features different room types including suites, more specifically rooms on Executive Floor are very specious. When you check in with us in future, our Front Desk Agents will be happy to offer you room type options that better suit your needs. Also, we do provide complimentary newspaper and in room coffee. We hope that we will have an opportunity to welcome you again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Ofiice Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nickel City, Ontario
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 29, 2013

I recently stayed at the Crowne Plaza with my son as we were taking in a Jay's game and did not want to drive another 4 hours to get back home after the game. I was pretty pooped from our day of travel and walking around in the big city and looking forward at laying down in bed to relax.

The bed is a joke. It was as comfortable as a sheet of plywood - and I'm not exaggerating! I noticed in the elevator it said they had "pillow-top" mattresses for comfort. What a joke. 2 nights later and my back is still sore. Needless to say, I did not get a good night's sleep here. I think my hip is still bruised from sleeping on my side.

After an unpleasant night, I consoled myself with the thought that "At least I can take a nice refreshing shower" Wrong. I think my garden hose has more pressure than this shower head had. In order to be able to enjoy the little trickle that did come out, my back almost had to be pressed up against the wall behind me.

I booked on hotwire, so I got a decent rate. Good thing - because this to me, was unacceptable.

Staff was friendly and courteous. I am a clean freak and after a 15 minute thorough inspection of the room, I deemed it acceptable. Did not use facilities or eat at the restaurant, so cannot comment.

If you stay here.. I hope your experience is better than mine!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Madam-Coco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, July 30, 2013
Dear Guest,

The time you have taken to provide the specific details of your recent stay is appreciated. I can assure you that we do continually gather, review, and compile the comments and utilize them in how to best modify practices/procedures and identify product deficiencies and opportunities.
Please be informed that we do have matress pads which are available based on request ; our Front Desk agents will be happy to provide you with options when you arrive at Crowne Plaza Toronto Airport next time.
I am delighted to read that Front Desk/ Housekeeping team left you with the positive impression and if possible, I would welcome an opportunity to discuss the challenges you faced with you personally. Our goal is guest satisfaction and I would like to stress that sleeping experience you had at our hotel, is not indicative of the level of service the team at Crowne Plaza Toronto Airport Hotel is committed to provide.
Elena Naryjnaia
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toronto Airport

Property: Crowne Plaza Toronto Airport
Address: 33 Carlson Crt, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #74 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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