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“Great for business trip”

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Crowne Plaza Toronto Airport
Ranked #75 of 132 Hotels in Toronto
Whitesburg, Georgia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great for business trip”
5 of 5 bubbles Reviewed May 21, 2013

I recently stayed at this location for the Plast-Ex show the the Toronto Congress centre. The location is convenient for any event, the airport and to the city if you feel adventurous, beware of traffic!!!

They must have listened to some of the reviews on this site because as an IHG Platinum member I was fully recognized and treated very well.

Room Tip: I stayed on the club level which is the second floor at this location. Typically this is on a higher...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Craig A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 23, 2013
Dear “Craig A” thank you for your review on TripAdvisor. As one of our Platinum members we are happy to show our appreciation of your loyalty to our company.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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960 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
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English first
Liverpool, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 20, 2013

Just arrived from a very long air trip, this hotel provided a really fast and efficent checkin, a comfy bed and reasonable value, staff helpfull but most of all i slept like a log!!! I was a little disapointed at the parking charge for guests but what the hell i guess that any hotel has to squeeze any cash it can get from its guests!!!

  • Stayed May 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Ray O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 23, 2013
Dear “Ray O” thank you for staying with Crowne Plaza Toronto Airport and for your recent review. We are pleased to hear that you stay was restful and our staff helpful.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed May 19, 2013

Location of the property is great, very close to the airport and the shuttle service is excellent. Very unfortunate that there were no recognition for IHG platinum member whatsoever - not even a bottle of water. Breakfast was great but only given a coupon for 1 even though my wife also a Platinum Elite with IHG.

Room size is ok and very clean. Housekeeping were great.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 21, 2013
Dear “mraquinas” we have reached out to you privately in order to find out more details regarding your stay and your status recognition. Please note that we continuously take initiatives in recognition our most valued guests, consistency, and take great pride with the relationships we have built with our platinum members.
We hope to hear back from you on this matter.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

I used there Complimentry airport shuttle that was Every half hour so I did not need to wait long.I was not compleatly suited with the first room I was issued and I asked could I please try another, that the front desk receptionist at this Hotel went above and beyond to make feel important and that my buisness is Appreciate. She assigned me to another room and it was great. I will Deffinently be returning to this Hotel.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Real-Estate-Sparkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 21, 2013
Dear “Real-Estate-Sparkle” thank you for your recent review of Crowne Plaza Toronto Airport. It is great to hear that one of our associates was able to go above and beyond to accommodate your needs.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

We stayed for one night before heading to Toronto airport. Check in was fast and efficent. The rooms were clean and beds were comfortable. The night we stayed the was a big hockey tournanment going on in Toronto, but I must say there was no disruption with loud kids running up and down the halls. Was a great place for one night and we will return when we need to go to the Airport. Found prices for the restuarants a bit on the high side

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank cujocatHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 21, 2013
Dear “cujocatHamilton” thank you for your review on TripAdvisor. Your comments have been shared with our colleagues for review. We are happy that you enjoyed your stay and hope that you consider us again on your next visit.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
118 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed May 12, 2013

I was provide this hotel after flight cancellation by Air Canada. Average and ok for overnight stay during travel. No complain, just basic but comfortable and clean. Breakfast was not included and is not really good. Shuttle service only 1/2 hr.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank satoronto_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 13, 2013
Dear “satoronto_12”, thank you for your comments. We are sorry to hear about your cancelled flight and the short visit at Crowne Plaza Toronto Airport. We hope that on your next visit you will be able to take a moment and enjoy the services and amenities the hotel has to offer.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oshawa
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

My wife had a 7;30 flight out on Sat morning from Pearson. To save the worry of driving in traffic I booked a room at The Crown Plaza Airport for Friday night.
I have stayed a 8-9 hotels in the area and this is by far the best yet. We had a king bed that was very comfortable in a nice clean room. Had no problems with any noise in the night at all. The lounge for lunch was enjoyable for a light snack and the prices were not bad at all. We returned for a very nice dinner also in the restaurant. The Pool, hot tub and sauna were very well keep as is the rest of the hotel. The staff at the hotel were all very friendly and hospitable from the servers in the restaurant, front desk and even the staff we walked passed always spoke. Looking forward to my next stay there.

Room Tip: All Good but We like a king beds.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank buckgame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 13, 2013
Dear “buckgame”, it is great to hear that you had an exceptional stay while at Crowne Plaza Toronto Airport! We hope that you keep us in mind for your next trip.

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toronto Airport

Property: Crowne Plaza Toronto Airport
Address: 33 Carlson Crt, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #75 of 132 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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