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“Excellent”

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Crowne Plaza Toronto Airport
Ranked #77 of 136 Hotels in Toronto
Level 4 Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Excellent”
Reviewed April 29, 2013

Arrived for 1 night on business and stayed in an executive room. Excellent location for the airport.

Thought had a problem with room (turned out was my fault!) but was no problem at all in changing room over. Room very comfortable and modern with large comfortable bed. Staff excellent throughout and restaurant very good too with a good range of food beyond the standard burgers and steaks fare. The lunchtime buffet was particularly good with fresh salads and soup on offer as well hot meals.

Overall a very good modern, comfortable hotel.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jimbod01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 3, 2013
Dear " Jimbod01” thank you for your review. We hope we get to welcome you back soon.

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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995 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Owen Sound, Canada
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed April 26, 2013

My wife and I recent returned from our bi-annual trip to the islands. The last few times we have done a park and fly at the Crowne Plaza. The rooms are very nice our friends and I have enjoyed the piano bar. Our last trip out we ran into a couple in Cuba who also stayed the night before we fly out. He paid $89, we paid $149. I was surprised at the difference and was determined to get a better rate the next time. This last time we booked and the said it was $184. I asked for a better rate, and was refused. Over the last year and a half our rate has went from $120 to $184. Crazy, and to top it all off, the shuttle driver didn't pick us up on our first call to the hotel. He stopped in front of us, and then immediately drove off as we rolled our luggage to the back of the shuttle waiting for him to get out and assist us. I was furious.

Nice hotel, but never again. My wife and I will take our travel group to another hotel. Sorry.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank painterjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 3, 2013
Dear "painterjay" we have reached out to you privately in order to speak to you and determine how you are booking you reservation. Please note that depending on which date you originally booked, the room type and any special offer we may have, the rate may differ.

We hope that you take the opportunity to respond back to us.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 23, 2013

We have stayed at this hotel more than once and it never seems to disappoint us.
The staff have been there longer then we can remember and they are always courteous and friendly. If anyone is taking a early flight out of Pearson and want to leave your car for two weeks in good hands this Hotel is the place to come. Leaving the car here along with having a good night sleep makes the start of a vacation most enjoyable. The food in the restaurant is great and the service by the staff is evidents why the management keeps them.
The shuttle bus is hassel free and having a place to relax before heading back home makes for a relaxing end of a great holiday. We will defiently be returning.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rjgodin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, May 3, 2013
Dear “rjgodin” thank you so much for your comments!

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minden, Canada
1 review
Reviewed April 21, 2013

I stayed here when I was travelling through Pearson Airport. Their shuttle service was prompt and courteous. The hotel is nicely located within walking distance to several restaurant chains. The room was clean and the staff very professional. I was there no more than 5 hours, but I can say that I had a great sleep and shower.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Stonecarv3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, April 23, 2013
Dear “Stonecarv3r” it was great to have you with us if only for 5 hours!

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level 5 Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 16, 2013

This hotel had nice comfortable beds and clean, modern rooms. There wasn't much floor space in the room with the 2 queens but perhaps the king rooms are better. It was nice to have the pool and hot-tub available, they were small but still nice to have. Our conference was executed very well by the staff, and everyone was friendly and gave excellent service. The location was close to a few restaurants and the airport, not much else, but for our purposes it was very good. Overall I really enjoyed my stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chartravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, April 23, 2013
Dear “chartravel” thank you for your recent review. We are happy that you enjoyed your conference and look forward to seeing again.

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 13, 2013

As I travel more more and more for business, hotel internet speeds are becoming a deal breaker for me.

This hotel was modern. The room was very small but the big king-size bed was very comfortable. The service was not just great, it was enthusiastic. I was on what they call a "quiet" floor. It was quiet, I slept like a log.

Perfect for a one night stop-over except one thing. The internet was almost unusable. Asynchronous so obviously DSL. 1.2 Mb down, which is acceptable for a hotel but up speeds were around 28K or dial-up speeds. Some quick tests showed that network performance was very inconsistent. The problem with this type of performance is that sending e-mail attachment, online banking, remoting into a head office server is just not possible. Constant timeouts. In the end I used my smart-phone as a hot-spot, a costly alternative when travelling.

It's 2013. This hotel despite it's many great qualities needs to get with the times. It's not that I wouldn't want to stay there again, I just can't. And that's a shame.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SteadyEddieOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, April 15, 2013
Dear “SteadyEddieOttawa” we are pleased that you found the service of our staff exceptional.
We are concern with the quality of internet service you experienced. Our IT department has done tests and confirmed that you should not have come across issues with the internet speed.

We apologies for any service disruption you many have had. As well, please note that we have 24 hours service available to help guests trouble any internet concern you may have.

Thank you again for staying with Crowne Plaza Toronto Airport and we look forward to inviting you back in the future.

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parry Sound, Canada
Level 6 Contributor
212 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 9, 2013

I stayed here for 4 days during a trade show and it was convenient and comfortable. This very good location is close to lots of restaurants within walking distance like Boston Pizza, Jack Astor's, Canyon Creek and Mother Tucker's. It is also close to the airport and the major highways. The restaurant in the hotel was good for breakfast. Be aware it is $14/day for parking.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank realtorav8tor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, April 15, 2013
Dear “realtorav8tor” thank you for your review. We look forward to your next stay with Crowne Plaza Toronto Airport.

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toronto Airport

Property: Crowne Plaza Toronto Airport
Address: 33 Carlson Crt, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #77 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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