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“Bring your earplugs”

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Crowne Plaza Toronto Airport
Ranked #74 of 134 Hotels in Toronto
Barrie
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bring your earplugs”
Reviewed March 21, 2013

Spent 2 nights. Convenient proximity to airport but if you are a light sleeper do not stay here, this hotel is directly in the flight path of one of the main runways at Pearson so every few minutes there is a jet on final approach flying really low and loud overhead. The room was ok, somewhat modern bit of granite and tile but squishy in size with a very low ceiling making it feel even tighter. Washroom was also very small. A couple of positives were that the staff was nice and accommodating, there are some decent restaurants within walking distance and parking was included.

Room Tip: You don't want to be beside the elevators lots of rooms in this hotel so it's a busy area. O...
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  • Stayed March 2013, traveled on business
    • Value
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Helpful?
Thank Todd T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, March 26, 2013
Dear “Todd T” thank you for your comments and for staying with us at Crowne Plaza Toronto Airport. Pearson International Airport is convenient located moments away, however, if you chose to stay with us again we can easily put a note on your profile to locate in another section of the hotel where you won’t be easily disturbed. The front desk also carries ear plugs for any guest that is a light sleeper.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
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English first
Toronto, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 21, 2013

After reading the reviews on Trip Advisor I was aprehensive about booking in today. However, this is the host hotel of the organization I am here to do business with, so I thought I would try and see.

Truly, this hotel is really nice as airport hotels go! The room is pleasant and clean, comfortable and bright! We will be here Thursday, Friday, Saturday, and checking out Sunday. So far so good...we will definitely stay here again.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank sobizy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, March 22, 2013
Dear “sobizy” thank you for staying with at us Crowne Plaza Toronto Airport and for your comments.

We look forward to having you with us again.

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 17, 2013

The location is great, close to the airport. The hotel van runs every 30 min so you could be waiting a while to get picked up; it's cold outside in Toronto. The hotel is in good shape for the most part. It's a very standard Crowne Plaza. Wifi is good and fast enough. Decent channels on TV. NO free coffee in the morning ;(
The beds are my only complaint. Might be a Canada thing but the beds are super firm and springy.
Plenty of restaurants close by. The workout facility is actually pretty nice compared to a lot of other CP's. Free weights, a nice 4-in-1 machine, and enough cardio machines.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, March 18, 2013
Dear “Russell R” thank you for your recent review of Crowne Plaza Toronto Airport. We are happy that you enjoyed your stay despite your experience with the firmness of our bed. We do receive a number of compliments in regards to the comfort of our mattresses and pride ourselves on offering an enjoyable sleep.

In regards to complimentary coffee; while we only offer Starbucks coffee in both the lobby and our La Brasserie restaurant, we do offer complimentary in room coffee to all our guests as well.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013 via mobile

As someone who travels for a living, I stay in a lot of different hotels all over the world. Usually 3 weeks out of 4 if we're counting. My apartment is more of a layover spot then a home. Immediately upon arriving in my room, I noticed several large black burn spots in the carpet right between the beds, I called down to the front desk and asked them to make a note as I was too tiered to switch rooms. As I was getting ready to settle down however, I started to notice more things wrong, there were black scuff marks all over the walls and furniture from peoples luggage, the "white" throw pillows sitting against a white pillow proved to be not so white but a disgusting make up stained off white with obvious black mascara smudges. There was a huge stain on one section of the carpet that someone decided to cover up with a stained chair. After finding a thick curly black hair on one of my pillows I decided enough was enough and went down to change rooms. When I asked to switch rooms, the front desk staff asked "just for that one thing?" I told him that no there were several reasons and the room should not be rented in the state that its in. He would not listen to what I had to say and instead quickly brushed me off and sent me back with another room next to the elevator. This is the worst room to be in if you are a light sleeper by the way, luckily I can sleep through anything. I posted some pictures on Facebook to ask if mine was a unique situation and was greeted with several colleagues who had the same experience with this hotel. If your looking for an airport hotel where you will wake up feeling clean and refreshed, stay at another hotel!

  • Stayed March 2013
    • Value
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    • Service
Helpful?
1 Thank Jessicatravels179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, March 18, 2013
Dear “Jessicatravels179” we have reached out to your privately in order to obtain more information about your room and the service you received at the front desk.

As well, we would like to extent our sincere apology for your service experience here at Crowne Plaza Toronto Airport. Please be assured that we take the cleanliness and the service provided by the hotel very seriously and will act accordingly to remedy these discrepancies.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonds, Washington
Level Contributor
192 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed March 14, 2013

I'm not kidding, this place was just not nice. With the Crowne Plaza name, I expected a Crowne Plaza. When we pulled up, there was a trash can overflowing with McDonald's bags outside the front door. Maybe they had just not cleaned them up yet, but there was seriously trash spilled out onto the ground. The hotel lobby is decent, just a little dated. Front desk staff was nice. The room was dark and dreary, old carpet with food crumbs, dated decor, uncomfortable bed. This was the last night of a two-week vacation, and I had booked the name Crowne Plaza to treat ourselves to a super nice sleep before heading home. Very disappointing. Would not stay there again.

Close to airport, and they have a shuttle. Close to McDonald's too.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank tlawish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, March 18, 2013
Dear “ tlawish” we would like to extend our apologies for the condition of your room and the entrance of the hotel as you arrived. Please be assured that this is not the norm of Crowne Plaza Toronto Airport and that your comments are being shared with the appropriate departments for immediate action.

Kind regards,
Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed March 13, 2013

Check in was early, quick and friendly. Staff was pleasant and helpful throughout my stay. Used room service throughout but had an issue one evening when guest services answered and I was told they would have room service call me right back... waited for 10 minutes but received no call... tried calling again with no answer from room/guest service, front desk or 0 for at least 20 minutes so finally went down to front desk who said it must be my phone... sent a tech but he had no trouble using all three options. Also the jets in the hot tub are very weak... but this seems to be an issue at most hotels these days (one maintenance man told me this is due to a new chemical they have to use which causes the pipes to get clogged). :-( Check out was efficient (took a few minutes to get their attention in the back though). I could hear the planes but just turned on the Fan option on the thermostat to provide some white noise and that helped. The basic 2 egg breakfast was consistently good, as was the Asian Teriyaki Vegitarian Stir Fry dinner (tried with both the chicken and salmon). (Room) service was prompt and polite.

  • Stayed March 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank mcleod15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, March 18, 2013
Dear “mcleod15”, thank you for your recent comments. We are happy that you enjoyed your stay and apologies in the delay with room service contacting you. Your feedback has been passed on to our teams to review and we look forward to having you back in the near future.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 6, 2013

So the lobby is nice and the halls are ok but the carpets in the rooms have holes and need updating. The parking lot is pay only and they didn't disclose at check in that it was $14 a night. So the money I saved booking here will be spent on parking. I could be at another location in a king suite earning rewards points. Not happy with this arrangement. 2 nights pre-paid and value not received.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulmarq F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, March 11, 2013
Dear “Paulmarq F” please note that 3rd parking bookings such as Hotwire and Priceline do not include parking and as such guests are require to pay for any additional service. It is also best to book through the hotel directly in order to take advantage of Priority Club rewards or any other rewards program attached to your PC card.

Our apologies that this was not disclosed at check-in, however it is a standard across the airport and downtown area to charge for parking unless you are part of a special package rate.

Kind regards,

Edwin Marroquín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toronto Airport

Property: Crowne Plaza Toronto Airport
Address: 33 Carlson Crt, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #74 of 134 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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