Booked into the hotel March 5, 2011 with the Park Stay and Fly option. When we checked in talked to the front desk clerk about the parking she said it was patrolled by security and monitored by closed circuit tv. We parked and flew out the next day. The hotel itself was adequate, the rooms are what you expect from an airport hotel. The noise from the hallways was quite loud at times and the shuttle in the morning was very crowded but not much you can do about that. Upon our return my husband went to retreive the vehicle and noticed that someone had not only had pulled half the door lock off to gain access but had scratched the door with deep scratches trying to do so. They had gained access to our vehicle and had taken many things. Now I know it says "not liable" but when we spoke to the hotel staff they did not seem alarmed and knew who to call..making me think this is not an isolated incident? I know this can happen anywhere and the hotel parking lot is marked about their lack of liability but i feel they are obviously more concerned about liabilty then customer service and satisfaction. Next time I will check out somewhere with more security because dealing with insurance companies/police after a vacation is not a happy end to the week.
- Official Description (provided by the hotel):
- Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more less
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- Also Known As:
- Crowne Plaza Toronto Airport Hotel Toronto
- Park Plaza Toronto Airport