Stayed here in December for one night due to a SunnyBrook visit and wanted something close because of potential traffic issues. The reception and valet parking staff were very nice upon arrival and the room was large clean however the heating unit in the room was so noisy we couldn't stand it let alone sleep through it. They said they couldn't switch us as the place was full but they had smoking rooms, no thanks! The solution was a noisy space heater which blew a fuse with the hair dryer on, lol, another trip from maintenance. Here we are spending extra cash on BW Plus and it seems like we are in a cheap roadside motel. We asked for a discount and they said no because we booked online through Expedia, hello! What difference should that make! After further discussion they agreed to give us free parking which we took having little recourse. The breakfast was pretty good but was interrupted by some patron groaning and carrying on like a madman then slumping over unconscious. The staff seemed miffed by the whole thing but after 20 minutes or so someone finally called 911 and EMS came screaming in, quite a weekend in the big smoke. Bottom line, ask for room with no heater issues! Oh and on the bright side when we complained to head office a week later they gave us a whack of rewards point roughly equivalent to a nights stay in one of their more basic hotels, how ironic, lol.
- Official Description (provided by the hotel):
- Best Western Roehampton Hotel & Suites is 109 guestroom boutique style property located in midtown Yonge/ Eglinton area with restaurants, shops, theatres, endless entertainment.Complimentary wireless Internet, fitness room and business centre. Valet Parking only with limited availability, parking fee $18.00 per night plus tax. Restaurant open for breakfast only. ... more less
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- Also Known As:
- Best Western Roehampton Hotel Toronto
- Best Western Roehampton Hotel And Suites
- Best Western Toronto
- Toronto Best Western