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“nice clean room, reasonably priced, very good breakfast.”

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Holiday Inn Toronto Airport East
Ranked #84 of 133 Hotels in Toronto
Ottawa, Canada
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“nice clean room, reasonably priced, very good breakfast.”
Reviewed December 12, 2012

We stayed for two nights at this Holiday Inn in December 2012 and found our experience there to be a nice and enjoyable one. The room was spacious and clean... and very importantly, the bath room too, and everything in the room worked (TV, WiFi etc). We picked this location because we were there for a conference which took place at the Convention Center, located just two blocks away from the hotel. The hotel staff was friendly enough. Concerning the breakfast at the Perkins Restaurant, on site at the hotel, we had read some bad reviews about that... in particular, one review pointed out that the hotel breakfast deal did not include coffee and omelettes. However, our stay there included both parking and breakfast, which did include coffee and a hot breakfast, including hash browns, eggs, ham or sausages, toasts, coffee and a small orange juice. Not bad at all. What stood out for us was the staff at this Perkins restaurant, they were very friendly... especially the nice waitress who served our table that weekend when we were there. All in all, a very pleasant stay... and the price was quite reasonable too, considering that parking was also included. My only negative comment is that when we were there, the swimming pool was closed due to renovation... I was looking forward to using the pool during my stay there, but was not made aware of the renovation till we got there. And yes, I would highly recommend this hotel to my friends.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank Diego16888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
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English first
Dayton, OH
Level Contributor
125 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 6, 2012

The staff was accommodating when the reservation that my agent made for me at the "Holiday Inn on Dixon" was at the other Holiday Inn on Dixon three blocks away. I do not know why the same chain has locations so close, this makes no sense to me. They have a shuttle but it only runs to the airport every 40 minutes, which is not often enough for an airport hotel. The room was clean and well appointed and having two firmnesses of pillows of pillows was a nice touch. The planes overhead can be heard from the rooms, which will be rough for light sleepers. The Perkins is not terribly exciting but at least you know what to expect.

  • Stayed December 2012, traveled on business
    • Value
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Helpful?
Thank daytonengineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed November 26, 2012

Have stayed here numerous times both on business (up to a week at a time) and for pleasure (instead of park-n-fly). I've always found the sleep to be restful considering the proximity to the airport. I expect this location to have a lot of traffic - yet it seems cleaner than average. I've stayed in the furthest rooms from the lobby, as well as the closest rooms to the lobby and usually have no problems with noises from the hallway.

  • Stayed March 2012, traveled on business
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Helpful?
3 Thank ern23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 22, 2012

The hotel is close to the airport and has many restaurants close by. The rooms are spacious but the air conditions are in bad shape. I had to change my room twice in one night because the AC wasn’t efficient. I stayed there in June 2011 and 2012. The rates are ok though as a member in priority club I expected special rate as I usually get from other holiday inn hotels in Canada, but here no special rate was offered. They charge for car park which is silly especially when you stay one week for example. You cannot but park in the yard in front of the hotel where they will charge you. The noise from passing by planes may be nuisance sometime.

Room Tip: choose a room not overlooking Dixon road
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  • Stayed June 2012, traveled as a couple
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Helpful?
1 Thank OsamaDaoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2012

I had a particularly experience during a recent one night stay at Holiday Inn, Airport, in Toronto. All staff displayed a customer-centred focus, especially the front desk/check-in staff. The front desk were courteous, competent and professional.

The front desk clerk, Julie and her colleague, were particularly helpful in finding information and accommodating my requests. My requests were for, what I categorize as minor items, were responded to, as if they were critical. I appreciated their attention to detail.

I would recommend the Holiday Inn Airport, Toronto.

  • Stayed November 2012, traveled on business
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Helpful?
1 Thank Royston S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa Avellanas, Costa Rica
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 16, 2012

having worked for HI,I can testify that the difference between properties is astounding...The HI at 970 dixon road is worlds apart from this one...The rooms are fine.clean.reasonably sized.the front desk are nice enough-but getting onto the internet? omg!! I call the front desk for a 'code' The code is so complicated it surpasses the enigma code..it won't work on my BB.I call back and ask for directions to the business centre so I can get online..20 minutes later,after getting lost,i find the place and my key wont work to get in.At this point I need a drink.I go to the restaurant and am told they dont sell vodka .just wine.Are you kidding me!? the restaurant service was slow.er than slow and the food worst than bad..The difference between this HI and the one at 970 Dixon Rd from being the same brand,was incredible.The staff are friendly enough,however when i called to pick up a top I know I had left here,they were unable to find that either.I am not a complainer as you will see from all my other reviews,but this hotel has some issues to sort out.My advice? stay at the Holiday Inn at 970 Dixon Road instead

  • Stayed November 2012, traveled on business
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Helpful?
1 Thank silkfunkybrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 1, 2012

While the rooms in the hotel are fine I was given a room where someone had been smoking despite it being a no smoking hotel. My best piece of advice is DO NOT pay for the option with breakfast. The breakfast is taken in the Perkins which is attached to the hotel. They will try to charge you again for the breakfast - I was told the breakfast voucher didn't cover coffee and omelette despite that being all that is on their breakfast menu. I am sure the serving staff pocket the money and put the charge against your pre-paid breakfast. I found it all very unnecessary and unsatisfactory.

  • Stayed October 2012, traveled on business
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Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITAE, General Manager at Holiday Inn Toronto Airport East, responded to this review, November 8, 2012
Dear Mr. David,

I would like to sincerely apologize for this misunderstanding. The server in the restaurant misunderstood that you had the value breakfast package that has limited options. You infact had the Breakfast package that enables you to eat whatever you like upto $20.00. I understand that there is no scope for errors in our industry and one incident such as this causes damage to the entire guest experience. I'm glad that we were able to rectify our mistake and refund the entire amount you paid in the restaurant. Thank you for your understanding and we look forward to the opportunity to serve you again. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Toronto Airport East

Property: Holiday Inn Toronto Airport East
Address: 600 Dixon Rd, Toronto, Ontario M9W 1J1, Canada (Formerly The Toronto Airport Hotel)
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Toronto Airport East 3*
Number of rooms: 191
Official Description (provided by the hotel):
The newly renovated Holiday Inn Toronto Airport East is located only 3.9 kms from Pearson Intl airport and offers all residing guests complimentary 24 hr Airport shuttle to and from the airport. Featuring floor to ceiling windows that open, all our guestrooms are equiped with 37" LCD televisions with Pay per view. Our business clientele will appreciate the large working space with free WiFi and/or wired internet access. The award winning all day breakfast, Perkins Restaurant is located just off the lobby. For your meeting requirements, the Holiday Inn Toronto Airport East offers over 6,000 sq ft. of function and meeting space. Whilst traveling with your family, you will appreciate the hotels proximity to Wild Water Kingdom (9km), Sherway Garden Shopping Centre(11km) and Canada's Wonderland(22km). After a long day of sightseeing or meetings, guests at the Holiday Inn Toronto Airport East can enjoy the heated, indoor swimming pool, fitness centre, or a selection from the room service menu. When looking for area hotels for business or leisure, this is the place to stay and play in Toronto. Canada hotels don't get much better than this. ... more   less 
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Also Known As:
Holiday Inn Toronto Airport East Hotel Toronto
Toronto Holiday Inn

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